Customer reviews from greenworkstools.com
Greenworks - 60V 16" Cordless String Trimmer (Attachment Capable) with 4.0 Ah Battery and Charger - Green
Average customer rating
4.5
(1,136 Reviews)
Rating breakdown 1,136 reviews
5 Stars
836
4 Stars
157
3 Stars
54
2 Stars
38
1 Star
51
90%of customers recommend this product.
(
860 out of
951)
Customer Reviews for Greenworks - 60V 16" Cordless String Trimmer (Attachment Capable) with 4.0 Ah Battery and Charger - Green
Customer Rating
1
Avoid all all costs
on March 9, 2022
Posted by: AncientOne
from Californi
Gender:Male
First let me say that I am a huge fan of Greenworks tools! About a year ago I decided to step away from my fleet of gas powered equipment and go green. I began with the lawnmower and after extensive research I chose Greenworks 60V Ultrapower. My decision was a forward-looking one. The lawnmower exceeded my expectations and over several months I added a chainsaw, polesaw, hedge trimmer, blower, pole hedge trimmer, this string trimmer and most recently a tiller. With the exception of the trimmer and the tiller (missing handle attachment bolt) I have been extremely satisfied and impressed.
With regards to the trimmer, I have some serious remorse. From a design standpoint it is flawed. First, if you want to use it as an edger, forget about it. The battery does not latch in securely and constantly pop out and will even fall out. Second, the trimmer string keeps snapping off at the point where it exits the head. Thus requiring rewinding the head. I have tried other string brands, including those that work fine in my gas trimmers, with the same result. This brings me to my last major issue: the trimmer head. I have large hands but find the diameter of the trimmer head so large that it is extremely hard to grasp and remove/install. This is a problem as the sting is constantly breaking inside the head such that it will not advance. So I have spent more time removing the head and string, installing the head, threading and winding the string and trying to trim or edge.
I hung this thing up after the first month of attempted use. Each month I give it another try with the same results.
The other day, I decided this routine of trying the same thing over and over and expecting a different outcome was insane. So, I wrote this review. Not only would I not recommend this to a friend. I would not recommend this to my worst enemy. I do, however, recommend Greenworks and their 60V UltraPower line highly! For example, the first job to the chainsaw was to cut down and buck up to 30” oak trees that were dying. A jogger came by towards the end and asked if I did all that with my 18” electric saw and I proudly said “hell yes”.
With regards to the trimmer, I have some serious remorse. From a design standpoint it is flawed. First, if you want to use it as an edger, forget about it. The battery does not latch in securely and constantly pop out and will even fall out. Second, the trimmer string keeps snapping off at the point where it exits the head. Thus requiring rewinding the head. I have tried other string brands, including those that work fine in my gas trimmers, with the same result. This brings me to my last major issue: the trimmer head. I have large hands but find the diameter of the trimmer head so large that it is extremely hard to grasp and remove/install. This is a problem as the sting is constantly breaking inside the head such that it will not advance. So I have spent more time removing the head and string, installing the head, threading and winding the string and trying to trim or edge.
I hung this thing up after the first month of attempted use. Each month I give it another try with the same results.
The other day, I decided this routine of trying the same thing over and over and expecting a different outcome was insane. So, I wrote this review. Not only would I not recommend this to a friend. I would not recommend this to my worst enemy. I do, however, recommend Greenworks and their 60V UltraPower line highly! For example, the first job to the chainsaw was to cut down and buck up to 30” oak trees that were dying. A jogger came by towards the end and asked if I did all that with my 18” electric saw and I proudly said “hell yes”.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 10, 2022
Hello AncientOne,
Thank you for your honest review and you continued support! We are concerned to read that you are feeling let down by this string trimmer. There are a few points that you have mentioned that do not seem normal such as battery not latching and popping out. We would like to discuss this concern as well as the overall performance further with you. A member of our Customer Care team will be in touch shortly. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Let's see if we can move this towards a more positive experience.
Thank you for your honest review and you continued support! We are concerned to read that you are feeling let down by this string trimmer. There are a few points that you have mentioned that do not seem normal such as battery not latching and popping out. We would like to discuss this concern as well as the overall performance further with you. A member of our Customer Care team will be in touch shortly. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Let's see if we can move this towards a more positive experience.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Unusable trimmer
on March 5, 2022
Posted by: Chadle55
from Antelope ca
Gender:Male
trimmer is built really well however the downfall is the motor and programming. It cuts out for no apparent reason and you cannot modulate the throttle at all. It will stop reset and then you have to re-engage the safety. It is a very very frustrating machine which is why I returned it.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 7, 2022
Hello Chadle55,
We are sorry to hear about this experience. We strive to provide a quality product and a great customer service encounter. It is unfortunate to hear that we did not get the chance to assist you with this matter and further investigate the issue. In the future or for other readers, if you ever experience an issue or have any concerns when using one of our products, please contact us at your earliest convenience to see how we can help. We can be reached at 1-888-909-6757 (1-888-90WORKS).
We are sorry to hear about this experience. We strive to provide a quality product and a great customer service encounter. It is unfortunate to hear that we did not get the chance to assist you with this matter and further investigate the issue. In the future or for other readers, if you ever experience an issue or have any concerns when using one of our products, please contact us at your earliest convenience to see how we can help. We can be reached at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Great product ! Except!!!!
on February 19, 2022
Posted by: Dtr for father
from Ohio
Gender:Female
Great product except I have tried 3 different time to get the pre strung line replacementd and they have all been wrong. Even though I went thru a real person @ company the last time. Then I gave up due to winter. Now need again. Can anyone help!!!!!!!!!!!!!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks, Customer Care, February 22, 2022
Hello Dtr for father,
Sorry to hear of the troubles you have experienced. This string trimmer does not have replacement pre-wound spools. It is designed to be rewound using 0.080" (2 mm) trimmer line. There are two methods in which the trimmer line can be replaced. You will need approximately 15' of trimmer line at .080" inches in diameter. For the first method: Note the hash mark on the knob and the hash mark on the spool cover, while holding the spool cover in place with one hand , turn the knob until the hash mark line up with the hash mark on the spool cover. Then take the trimmer line and feed it through one of the holes in the side of the head until there is an even amount on both sides. Then wind the line into the spool by turning the knob clockwise. If you wish to readjust the line or if the line has been wound too short, push down on the knob and wind it counterclockwise. Be sure to leave about 5 inches of slack on each side of the spool. Second method: Remove the spool cover by simultaneously pushing the two tabs located on side of the spool cover. The cover should spring off, lift the spool out and feed line through hole in the center of the spool until you get an even amount of line on each side. Put the spool back in the trimmer head, making sure that both sides of the line go back into the grooves in the trimmer head, continue to hold the spool in place. Take the spool cover and put it back onto the trimmer, using both hands press down firmly to ensure that the taps lock into place, you can now rotate the knob on the spool clockwise to rewind the line back in making sure to leave the 5 inches of line on each side of the spool. This information can also be found in the owners manual, should you continued to experience a challenge we urge you to contact us once more at 1-888-909-6757 (1-888-90WORKS).
Sorry to hear of the troubles you have experienced. This string trimmer does not have replacement pre-wound spools. It is designed to be rewound using 0.080" (2 mm) trimmer line. There are two methods in which the trimmer line can be replaced. You will need approximately 15' of trimmer line at .080" inches in diameter. For the first method: Note the hash mark on the knob and the hash mark on the spool cover, while holding the spool cover in place with one hand , turn the knob until the hash mark line up with the hash mark on the spool cover. Then take the trimmer line and feed it through one of the holes in the side of the head until there is an even amount on both sides. Then wind the line into the spool by turning the knob clockwise. If you wish to readjust the line or if the line has been wound too short, push down on the knob and wind it counterclockwise. Be sure to leave about 5 inches of slack on each side of the spool. Second method: Remove the spool cover by simultaneously pushing the two tabs located on side of the spool cover. The cover should spring off, lift the spool out and feed line through hole in the center of the spool until you get an even amount of line on each side. Put the spool back in the trimmer head, making sure that both sides of the line go back into the grooves in the trimmer head, continue to hold the spool in place. Take the spool cover and put it back onto the trimmer, using both hands press down firmly to ensure that the taps lock into place, you can now rotate the knob on the spool clockwise to rewind the line back in making sure to leave the 5 inches of line on each side of the spool. This information can also be found in the owners manual, should you continued to experience a challenge we urge you to contact us once more at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
5
VERY DEPENDABLE
on January 30, 2022
Posted by: ClintL
from Billings MT
Gender:Male
I own a two acre botanical garden and wedding venue with meandering sidewalks and flower beds. The trimming/mowing takes me about 6 hrs on a weekly basis and it used to be such a pain (to my back). I upgraded to the 60 volt string trimmer and even though I still hate the trimming part of the weekly chore it's not as bad anymore. This trimmer has performed week in and week out for 2 1/2 hrs at a time. The trimmer line is much easier to change and seems to last a fair amount of time. I have to change batteries of course but I love that there is no gas, oil, pulling cords, noise, fumes etc. I now have the chainsaw, lawnmower, hedge trimmer and leaf blower which I use daily. I just wish Greenworks had a 60V de-thatcher.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Solid tools
on January 6, 2022
Posted by: Bayou Bill
from Bayou Country Louisiana
Gender:Male
I bought this a month ago and am so pleased. I bought the extra battery and so far I have not needed it. Ditch the corded and the gas. Battery is definitely the way to go.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I love my Trimmer I have purchased the edger attachment from another brand and it fits no problem. all my tools are 40V Greenworks Tools, nothing compares!
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks, Customer Care, January 6, 2022
Hello Tim Charlotte NC,
Thank you for sharing your feedback with us. We appreciate when our customers take the time to share their opinion with us as we strive to provide dependable and reliable option for homeowners who want a battery-powered solution to lawn and yard care. We hope others will find your review helpful!
Thank you for sharing your feedback with us. We appreciate when our customers take the time to share their opinion with us as we strive to provide dependable and reliable option for homeowners who want a battery-powered solution to lawn and yard care. We hope others will find your review helpful!
Written by a customer while visiting greenworkstools.com
Posted by: Gary2500
from naperville il
Gender:Male
Verified Purchase:Yes
Great Products way easier to use and just as powerful has the prior gas equipment I had.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love these tools
on December 30, 2021
Posted by: Esteban32696
from Florida
Gender:Male
I purchased these 2 tools at the same time as my mower. I LOVE these 60v tools so much that I now have a mower, blower, string trimmer, hedge trimmer, chainsaw, & power invertor !
Written by a customer while visiting greenworkstools.com