Customer reviews from greenworkstools.com
Greenworks - 60V 16" Cordless Battery String Trimmer (Attachment Capable) with 4.0 Ah Battery & Charger - Green
Average customer rating
4.4
(505 Reviews)
Rating breakdown 505 reviews
5 Stars
366
4 Stars
64
3 Stars
27
2 Stars
20
1 Star
28
89%of customers recommend this product.
(
364 out of
410)
Customer Reviews for Greenworks - 60V 16" Cordless Battery String Trimmer (Attachment Capable) with 4.0 Ah Battery & Charger - Green
Posted by: J in Santa Fe
from Santa Fe, NM
Gender:Female
Verified Purchase:Yes
Easy to ensemble, not too heavy, cuts well, battery lasts and is easy to put in and take out, and charges in relatively short time. Overall just what I wanted.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: MikeNC
from central NC
Verified Purchase:Yes
I have the 60V, 25" mower, so I got the matching string trimmer. Works great, good balance and battery lasts for hours. Would recommend this product.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Willmows
from Kansas City, Mo
Gender:Male
Verified Purchase:Yes
Great trimmer! Super easy to use, love that I can swap the battery from my mower. Very balanced
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
I Gave Up
on April 2, 2023
Posted by: iorr61
from Charlotte, NC
Gender:Male
Maybe it’s me, but re-stringing this thing is impossible. I’ve watched videos, taken extra care, cursed it, and whatever else I can think of, but it’s difficult and still won’t dispense string correctly for any length of time. I have several other Greenworks tools, so hate to have to switch but I need a practical string tool, and this ain’t it.
Pros: Quiet, Environmentally Safe, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 3, 2023
Hello iorr61,
Thank you for leaving a review with us. We are sorry to hear about the issues you were experiencing with your spool and restringing it. Some Bump & Feed spools can be difficult to re-string but we are here to help you. Any one of our customer experience agents would be more than happy to walk you through the re-stringing process over the phone at 1-888-909-6757 and in some cases provide videos that Greenworks creates. The manual is also a great source of information when it comes to tool maintenance.
We hope that we are able to assist you in correcting this issue and we appreciate the feedback.
Thank you for leaving a review with us. We are sorry to hear about the issues you were experiencing with your spool and restringing it. Some Bump & Feed spools can be difficult to re-string but we are here to help you. Any one of our customer experience agents would be more than happy to walk you through the re-stringing process over the phone at 1-888-909-6757 and in some cases provide videos that Greenworks creates. The manual is also a great source of information when it comes to tool maintenance.
We hope that we are able to assist you in correcting this issue and we appreciate the feedback.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
60V cordless string trimmer
on April 28, 2023
Posted by: Larry740
from West Virginia
Gender:Male
I got this Because the site said 65 minut run time with the 2.5 AH battery. So I ordered this setup with extra 2.5 AH battery so I would be able to work a couple hours or there about. Boy I was wrong. It also stated 50 minut charge time. But that turned into over an hour. And the run time turned int 30 minuts for each battery. So eather the site lied or the testers did. It does have plenty of power.But I can not even charge 1 battery while I am useing the other because once I use the one it needs to cool before charge then charge over an hour. SSi I would Like to know how it was tested, Did your testers actually cut grass or set on their butt for 30 minuts and cut for 30?
Pros: Powerful
Response from greenworkstools.comBy Greenworks, Customer Care, April 28, 2023
Hello Larry740
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use along with operator technique and more. The run-time of a battery would depend on the load acting on the unit while in use (speed, terrain, unit height, grass height, and density). Please be aware that the more power being used from the string trimmer (i.e.stings trimmer speed, terrain, grass height, density, etc.), the faster the battery charge will drain. These are very rough estimates and each user's experience will be different depending on the use and condition of their batteries. The actual run time received ultimately depends on the load acting against the unit while in use along with the operator technique. We would be happy to investigate to see whether your run time would be considered average; please contact our customer helpline at 1-888-909-6757.
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use along with operator technique and more. The run-time of a battery would depend on the load acting on the unit while in use (speed, terrain, unit height, grass height, and density). Please be aware that the more power being used from the string trimmer (i.e.stings trimmer speed, terrain, grass height, density, etc.), the faster the battery charge will drain. These are very rough estimates and each user's experience will be different depending on the use and condition of their batteries. The actual run time received ultimately depends on the load acting against the unit while in use along with the operator technique. We would be happy to investigate to see whether your run time would be considered average; please contact our customer helpline at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Features are great, but one bad point
on June 3, 2023
Posted by: Charles66
from Farragut, TN
Gender:Male
The only problem I've had is that the string must not have been wound properly at the factory, because one side broke off at the head fairly quickly which required removing the head, the one bad point. The head is extremely hard to remove; I had to wedge the latches open with screwdrivers to get it off. And it was impossible to get back on until I put a little grease on the inside of the case above the latch holes.
Pros: Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
works well, but battery doesn't last long
on July 1, 2023
Posted by: raycole
from Houston TX
Gender:Male
I purchased this a few weeks ago with the 4.0 battery. It requires high power to really cut st. Augustin. Battery lasts only 30 minutes. Might have to return.
Pros: Easy to Use, Quiet, Durable, Environmentally Safe, Effective
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 5, 2023
Hello raycole
Thank you for the feedback! We are sorry to hear you were not happy with the overall runtime of this String Trimmer. This unit provides two speeds, push the speed switch to position 1 for low speed or position 2 for high speed.
If you wish to discuss your concerns about the run time you are getting please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934 we are happy to offer you some additional troubleshooting tips.
Thank you for the feedback! We are sorry to hear you were not happy with the overall runtime of this String Trimmer. This unit provides two speeds, push the speed switch to position 1 for low speed or position 2 for high speed.
If you wish to discuss your concerns about the run time you are getting please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934 we are happy to offer you some additional troubleshooting tips.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Good trimmer but
on August 24, 2023
Posted by: MoPowa
from TN
Good overall, but batteries are overpriced. Would like more specs as well. HP / watts of motor? RPM?
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , August 28, 2023
Hello MoPowa
Thank you for your honest feedback! Batteries are the costliest items to manufacture and ship in any kit. Full kits including a tool, battery, and charger are priced affordably so that consumers can begin building that line of tools and move forward purchasing tool-only units. When you purchase batteries on their own, it is more notable the cost that they carry. We apologize if this is of any inconvenience to you. With no load speed you can expect 6000 / 5000 RPM.
Should you have any further questions please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934
Thank you for your honest feedback! Batteries are the costliest items to manufacture and ship in any kit. Full kits including a tool, battery, and charger are priced affordably so that consumers can begin building that line of tools and move forward purchasing tool-only units. When you purchase batteries on their own, it is more notable the cost that they carry. We apologize if this is of any inconvenience to you. With no load speed you can expect 6000 / 5000 RPM.
Should you have any further questions please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934
Written by a customer while visiting greenworkstools.com