Customer reviews from greenworkstools.com
Greenworks - 60V 16" Cordless String Trimmer (Attachment Capable) with 4.0 Ah Battery and Charger - Green
Average customer rating
4.4
(521 Reviews)
Rating breakdown 521 reviews
5 Stars
379
4 Stars
65
3 Stars
28
2 Stars
21
1 Star
28
89%of customers recommend this product.
(
378 out of
424)
Customer Reviews for Greenworks - 60V 16" Cordless String Trimmer (Attachment Capable) with 4.0 Ah Battery and Charger - Green
Posted by: Anonymous
from Allen, Tx
Gender:Male
Verified Purchase:Yes
Great as a string trimmer. Works excellent in that regard.
Falls flat when you try to use attachments.
I have a pole saw attachment which it works with just fine.
However I also have Ryobi Edger and tiller attachments that the Greenworks Powerhead will not turn. I've tried it on both the #1 and #2 settings, but nothing.
You pull the trigger, the motor starts to engage and then it immediately shuts down.
It's a good thing I didn't get rid of my Ryobi 40V.
I was looking for something with more torque and power, I don't believe this is it.
Falls flat when you try to use attachments.
I have a pole saw attachment which it works with just fine.
However I also have Ryobi Edger and tiller attachments that the Greenworks Powerhead will not turn. I've tried it on both the #1 and #2 settings, but nothing.
You pull the trigger, the motor starts to engage and then it immediately shuts down.
It's a good thing I didn't get rid of my Ryobi 40V.
I was looking for something with more torque and power, I don't believe this is it.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , July 29, 2021
Hello K Hayes,
Thank you for taking the time to leave this review. We would like to take the opportunity to appropriately address your concern regarding the unit not staying on with the attachments. Please contact our customer support line at 1-888-909-6757 (1-888-90WORKS). We kindly ask that you have the unit, battery, charger and attachments handy so that we can gather all necessary details and complete troubleshooting with you.
Thank you for taking the time to leave this review. We would like to take the opportunity to appropriately address your concern regarding the unit not staying on with the attachments. Please contact our customer support line at 1-888-909-6757 (1-888-90WORKS). We kindly ask that you have the unit, battery, charger and attachments handy so that we can gather all necessary details and complete troubleshooting with you.
Written by a customer while visiting greenworkstools.com
Posted by: Kakehpants
from Albany, NY
Gender:Female
Verified Purchase:Yes
Love this tool. It was easy to put together and is easy to use. With 2 charged 4.0 batteries I can mow and trim the whole yard. I’ve already recommended this to my neighbors.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Trimmer is GOOD,
on August 1, 2021
Posted by: Don maz
from Pelham, NH
Gender:Male
I have 4 60 volt tools all are viewed favorably - BUT - the string sold by GREENWORKS is less than desirable. I can’t get past a foot of cutting with having to tap for another serving. I’ve tried EVERYthing I could to swap to a better/ generic head for better Stri g and easier re-filling the spool. Even the preloaded spools are a challenge.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, August 3, 2021
Hello Don maz,
We are sorry to hear that your purchase fell below expectations and would like to hear more about your experience to see how we can do better in the future. Please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS). Thank you for your feedback!
We are sorry to hear that your purchase fell below expectations and would like to hear more about your experience to see how we can do better in the future. Please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS). Thank you for your feedback!
Written by a customer while visiting greenworkstools.com
Posted by: H666
Gender:Male
Verified Purchase:Yes
Easy to use, works just as well as the gas one I had
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: HWH1
from Bella Vista AR
Gender:Male
Verified Purchase:Yes
Very good trimmer and powerful. I am able to trim both the front, back, and side yard and still have battery left for more. Highly recommended over gas!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Tom from Whidbey
from Clinton, WA
Gender:Male
Verified Purchase:Yes
It is compatible with Ryobi Expand-It edger attachment. I may also buy the cultivator. The 4Ahr battery is a nice addition to my mower. I might be now able to mow my whole lawn in a day!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: PRF3
from Maryland
Gender:Male
Verified Purchase:Yes
Very powerful and lasts a lot longer than I thought it would off the 4Ah battery (roughly an hour or two).
It is also sturdy, easy to hold and the strap that comes with it helps balance the weigh nicely.
Definitely would recommend.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: GaryW
Verified Purchase:Yes
I've only used it twice but, because I keep being bugged to rate it, okay. So far, so good. If a product could be accurately rated based on only two uses, I'd rate it a 5. If customer support was good, I'd also rate it a 5. But customer support is nearly nonexistent. I've called twice, once for this product (90 minutes on hold for a quick question) and once for another product (60 minutes on hold). To my mind, that doesn't qualify as "customer service".
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 11, 2021
Hello GaryW,
Thank you for taking the time to leave a review. We're happy to hear that you are satisfied with your purchase. I am sorry to read our customer support has been lacking. This is certainly not an experience we want you our valued customers to have to go through. Please know we are working to update our customer support to ensure a faster response time for our customers. Unfortunately, this has been a struggle during our busier season. We thank you for your patience and understanding as we work to improve this experience for you. If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Thank you for taking the time to leave a review. We're happy to hear that you are satisfied with your purchase. I am sorry to read our customer support has been lacking. This is certainly not an experience we want you our valued customers to have to go through. Please know we are working to update our customer support to ensure a faster response time for our customers. Unfortunately, this has been a struggle during our busier season. We thank you for your patience and understanding as we work to improve this experience for you. If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com