Customer reviews from greenworkstools.com
Greenworks - 60V 16" Cordless String Trimmer (Attachment Capable) with 4.0 Ah Battery and Charger - Green
Average customer rating
4.5
(1,136 Reviews)
Rating breakdown 1,136 reviews
5 Stars
836
4 Stars
157
3 Stars
54
2 Stars
38
1 Star
51
90%of customers recommend this product.
(
860 out of
951)
Customer Reviews for Greenworks - 60V 16" Cordless String Trimmer (Attachment Capable) with 4.0 Ah Battery and Charger - Green
Customer Rating
1
Defective design
on August 1, 2023
Posted by: Rahrah
from Toledo, oh
Gender:Female
I purchased this string trimmer in 2022. I haven’t never been able to load line into it. I cannot for the life of me push and turn the top bumper to load line. They made it so hard to do. This trimmer is effectively useless to me.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 1, 2023
Hello Rahrah,
Sorry to hear about your challenges removing the trimmer head. The method of rewinding the spool is quite simple and straightforward and located inside the owner's manual. See instructions below.
REMOVE EXCESS LINE
1. Push the tabs on the sides of the trimmer head at the same time.
2. Pull and remove the spool cover.
3. Remove any remaining line.
4. Clean dirt and debris from all parts. Replace spool if it is worn or damaged.
5. Align the spool tabs with the tab openings in the base of the spool.
6. Push the spool cover until it clicks into position.
INSTALL THE CUTTING LINE NOTE *Do not put more than 15 feet of cutting line in at a time.
1. Remove the remaining cutting line on the spool.
2. Line up the slots on the spool cover with the slots on the trimmer head.
3. Insert the line into the mounting hole, which is located inside the eyelet. Push the cutting line until it exits the opposite hole.
4. Pull the cutting line through until there is an equal quantity of cutting line on each side.
5. Rotate the spool cover clockwise in the arrow direction to wind the cutting line into the trimmer head. Keep approximately 5 in of cutting line above out of each side of the trimmer head.
REPLACE THE SPOOL
1. Disassemble the trimmer head . Pull and remove the spool cover.
2. Clean dirt and debris from all parts. Replace spool if it is worn or damaged.
3. Loosen the screws. Remove the spool, slot covert, location housing from the spool assembly.
4. Replace with a new spool.
5. Insert the location housing and slot covert onto the spool cover, and then put the spool onto the slot covert to the desired position.
6. Tighten with the screws.
REMOVE THE TRIMMER HEAD
1. Put the metal rod in the specified angle transmission hole to fix the trimmer head.
2. Turn the trimmer head clockwise to loosen it. Do not remove the spacer from the shaft.
ASSEMBLE THE TRIMMER HEAD
1. Put the metal rod in the specified angle transmission hole to fix the trimmer head.
2. Assemble the trimmer head.
3. Turn the trimmer head counterclockwise to tighten it.
4. Remove the metal rod.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Sorry to hear about your challenges removing the trimmer head. The method of rewinding the spool is quite simple and straightforward and located inside the owner's manual. See instructions below.
REMOVE EXCESS LINE
1. Push the tabs on the sides of the trimmer head at the same time.
2. Pull and remove the spool cover.
3. Remove any remaining line.
4. Clean dirt and debris from all parts. Replace spool if it is worn or damaged.
5. Align the spool tabs with the tab openings in the base of the spool.
6. Push the spool cover until it clicks into position.
INSTALL THE CUTTING LINE NOTE *Do not put more than 15 feet of cutting line in at a time.
1. Remove the remaining cutting line on the spool.
2. Line up the slots on the spool cover with the slots on the trimmer head.
3. Insert the line into the mounting hole, which is located inside the eyelet. Push the cutting line until it exits the opposite hole.
4. Pull the cutting line through until there is an equal quantity of cutting line on each side.
5. Rotate the spool cover clockwise in the arrow direction to wind the cutting line into the trimmer head. Keep approximately 5 in of cutting line above out of each side of the trimmer head.
REPLACE THE SPOOL
1. Disassemble the trimmer head . Pull and remove the spool cover.
2. Clean dirt and debris from all parts. Replace spool if it is worn or damaged.
3. Loosen the screws. Remove the spool, slot covert, location housing from the spool assembly.
4. Replace with a new spool.
5. Insert the location housing and slot covert onto the spool cover, and then put the spool onto the slot covert to the desired position.
6. Tighten with the screws.
REMOVE THE TRIMMER HEAD
1. Put the metal rod in the specified angle transmission hole to fix the trimmer head.
2. Turn the trimmer head clockwise to loosen it. Do not remove the spacer from the shaft.
ASSEMBLE THE TRIMMER HEAD
1. Put the metal rod in the specified angle transmission hole to fix the trimmer head.
2. Assemble the trimmer head.
3. Turn the trimmer head counterclockwise to tighten it.
4. Remove the metal rod.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
CCW spin.. really?
on July 4, 2023
Posted by: James 216789
from Michigan
Used this a few times now. Not balanced very well with a 2.5AH battery, most of the weight is in the lower hand. Biggest gripe is it spins CCW instead of CW which for any right handed person ensures you get all debris thrown right into your legs. Walking backwards helps only slightly. And good luck doing vertical edges.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , July 5, 2023
Hello James 216789,
Thank you for taking the time to voice your concerns.
Most straight shaft trimmers spin their string counter clockwise. As a result, when these trimmers are used to trim against a wall, they cut through the grass much more cleanly and efficiently when moved along said wall from right to left. While our string trimmer are not adjustable, for the best control and balance, ensure that you hold the trimmer by both the switch handle and the auxiliary handle. Stand with the cutting head tipped down at an angle in front, guiding the grass trimmer/edger in a semicircular motion around you. If possible, guide the grass trimmer/edger to the left to cut. The line will cut as soon as it leaves the guard, and the clippings are thrown away from you. If the grass trimmer/edger is not cutting correctly, the cutting line may not be feeding properly and it’s possible that the spool just needs to be removed and rewound - this can also affect the balance. If you are still experiencing issues, we would be happy to look into this matter for you to see how we can help, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Thank you for taking the time to voice your concerns.
Most straight shaft trimmers spin their string counter clockwise. As a result, when these trimmers are used to trim against a wall, they cut through the grass much more cleanly and efficiently when moved along said wall from right to left. While our string trimmer are not adjustable, for the best control and balance, ensure that you hold the trimmer by both the switch handle and the auxiliary handle. Stand with the cutting head tipped down at an angle in front, guiding the grass trimmer/edger in a semicircular motion around you. If possible, guide the grass trimmer/edger to the left to cut. The line will cut as soon as it leaves the guard, and the clippings are thrown away from you. If the grass trimmer/edger is not cutting correctly, the cutting line may not be feeding properly and it’s possible that the spool just needs to be removed and rewound - this can also affect the balance. If you are still experiencing issues, we would be happy to look into this matter for you to see how we can help, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
3
works well, but battery doesn't last long
on July 1, 2023
Posted by: raycole
from Houston TX
Gender:Male
I purchased this a few weeks ago with the 4.0 battery. It requires high power to really cut st. Augustin. Battery lasts only 30 minutes. Might have to return.
Pros: Easy to Use, Quiet, Durable, Environmentally Safe, Effective
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 5, 2023
Hello raycole
Thank you for the feedback! We are sorry to hear you were not happy with the overall runtime of this String Trimmer. This unit provides two speeds, push the speed switch to position 1 for low speed or position 2 for high speed.
If you wish to discuss your concerns about the run time you are getting please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934 we are happy to offer you some additional troubleshooting tips.
Thank you for the feedback! We are sorry to hear you were not happy with the overall runtime of this String Trimmer. This unit provides two speeds, push the speed switch to position 1 for low speed or position 2 for high speed.
If you wish to discuss your concerns about the run time you are getting please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934 we are happy to offer you some additional troubleshooting tips.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Has great stuff!
on June 27, 2023
Posted by: Bobble
I bought like a month ago. I had to wait to get the battery. So, on the day of my first use I used it on our "rock garden" which is an area in my back yard that has been needing some TLC. This thing went to town and ate it up! I then used it as an edger and it did extremely well! I normally don't do edging with a string trimmer because the end result is not nery good but this trimmer do an excellent job. This is a well built machine.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Hard to use
on June 15, 2023
Posted by: OKLADY
This machine is heavy and hard to use I bought it because it was said to be so simple but hardly been able to use it for a year now just to bulky to handle correctly and now after rarely using it the string won’t wind getting blisters in my hands trying to turn the knob
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 16, 2023
Dear OKLADY,
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) for any questions or warranty needs.
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) for any questions or warranty needs.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Features are great, but one bad point
on June 3, 2023
Posted by: Charles66
from Farragut, TN
Gender:Male
The only problem I've had is that the string must not have been wound properly at the factory, because one side broke off at the head fairly quickly which required removing the head, the one bad point. The head is extremely hard to remove; I had to wedge the latches open with screwdrivers to get it off. And it was impossible to get back on until I put a little grease on the inside of the case above the latch holes.
Pros: Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Good tool looked used or reconditioned out of box
on May 23, 2023
Posted by: gkyack
from Quakertown, PA
Gender:Male
Ordered this and received it about 2-3 weeks ago. Upon opening the box I noticed the trimmer end was scuffed and had dents in the trimmer head. These were not from shipping as the packing was good inside the box. Tried the online chat but it was a computer and it kept saying it didn't recognize the model number so I gave up. Trimmer seems to work fine but like I said...its only been a few weeks. Wanted to get in touch with someone to see why the trimmer looked used.
Pros: Cost-Saver, Quiet, Environmentally Safe
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 24, 2023
Hello gkyack,
We're sorry to hear of the condition of your string trimmer unit and the difficulties you had in reaching us. This is certainly not an experience we want our valued customers such as yourself to go through. Please note someone from our orders team will be in contact with you shortly to look into this issue further. Thank you for your patience and understanding.
We're sorry to hear of the condition of your string trimmer unit and the difficulties you had in reaching us. This is certainly not an experience we want our valued customers such as yourself to go through. Please note someone from our orders team will be in contact with you shortly to look into this issue further. Thank you for your patience and understanding.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy to use
on April 30, 2023
Posted by: Pat boy
from Mo
Gender:Male
I purchased this trimmer because I am impressed with green works tool’s I own a chainsaw and love it so that’s why I bought the trimmer
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com