Customer reviews from greenworkstools.com
Greenworks - 60V 16" Cordless String Trimmer (Attachment Capable) with 4.0 Ah Battery and Charger - Green
Average customer rating
4.4
(521 Reviews)
Rating breakdown 521 reviews
5 Stars
379
4 Stars
65
3 Stars
28
2 Stars
21
1 Star
28
89%of customers recommend this product.
(
378 out of
424)
Customer Reviews for Greenworks - 60V 16" Cordless String Trimmer (Attachment Capable) with 4.0 Ah Battery and Charger - Green
Posted by: Suplita
Verified Purchase:Yes
Another great product. Easy to use and not heavy like others I’ve had. I’m very happy with my purchase.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
Works great so far no issues. Love the fact I can place the weed wacker string through the tiny holes of spool and wind up the weed wacker string without removing entire head.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Ashland Kentucky
Gender:Male
Verified Purchase:Yes
Battery pack keeps dislodging from unit. This occurs even when not hitting the release. If I am weed eating on a slant it pops out.
Very frustrating and disappointing since I was replacing a similar model which had the line release button break off perfectly in a circle.
Very frustrating and disappointing since I was replacing a similar model which had the line release button break off perfectly in a circle.
Response from greenworkstools.comBy Greenworks, Customer Care, September 23, 2021
Hello Kenneth Adkins,
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly at info@greenworkstools.com and please use the subject line "Help Request - Reviewer Response", from there we can put you in contact with one of our product specialists to further discuss the issue in detail.
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly at info@greenworkstools.com and please use the subject line "Help Request - Reviewer Response", from there we can put you in contact with one of our product specialists to further discuss the issue in detail.
Written by a customer while visiting greenworkstools.com
Posted by: Tyler B
Gender:Male
Verified Purchase:Yes
Arrived as expected, on time and was kept updated on shipping status. Very easy to assemble, and runs as advertised! Highly recommended to anyone in the market for a hassle free, powerful string trimmer. Love this thing!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: adagan
Verified Purchase:Yes
Worst great. Much better than another electric trimmer I had
Written by a customer while visiting greenworkstools.com
Customer Rating
1
too hard to re-string!
on April 1, 2023
Posted by: ChuckD
from Los Angeles CA
Gender:Male
Had to throw it in the garbage after one use, impossible to re-string!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Customer Success Agent, GreenworksTools, April 3, 2023
Hello ChuckD,
Thank you for leaving a review with us. We are sorry to hear about the issues you were experiencing with your spool and restringing it. Some automatic feed spools can be difficult to re-string but we are here to help you. Any one of our customer experience agents would be more than happy to walk you through the re-stringing process over the phone at 1-888-909-6757 and in some cases provide videos that Greenworks creates. The manual is also a great source of information when it comes to tool maintenance.
We also have created a string trimmer head called the Load-N-Go Trimmer Head and TecoMec trimmer head meant for easy re-stringing. You will see those words (Load-N-Go Head and TecoMec) used in descriptions of some trimmers and those ones will be the most convenient to string.
We hope that we are able to assist you in correcting this issue and we appreciate the feedback.
Thank you for leaving a review with us. We are sorry to hear about the issues you were experiencing with your spool and restringing it. Some automatic feed spools can be difficult to re-string but we are here to help you. Any one of our customer experience agents would be more than happy to walk you through the re-stringing process over the phone at 1-888-909-6757 and in some cases provide videos that Greenworks creates. The manual is also a great source of information when it comes to tool maintenance.
We also have created a string trimmer head called the Load-N-Go Trimmer Head and TecoMec trimmer head meant for easy re-stringing. You will see those words (Load-N-Go Head and TecoMec) used in descriptions of some trimmers and those ones will be the most convenient to string.
We hope that we are able to assist you in correcting this issue and we appreciate the feedback.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
No Replacement Parts
on April 19, 2021
Posted by: D Wood
from Louisville Ky
I purchased the light weight trimmer last summer for home use. I called the manufacturer today to check on a replacement spool for the trimmer and they were sorry to say that I needed to check back in June. I do not recommend this product.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 21, 2021
Hello D Wood,
Thank you for taking the time to share your experience. We apologize that this product is not currently available. As there have been many delays given the current pandemic, inventory has unfortunately been affected on some items. Rest assured, we're working diligently to get it to get our products ready, while also ensuring the health and safety of our distribution team members.
In the meantime, this unit is equipped with a patented load n' go trimmer head for fast, hassle-free line reloading - reload trimmer line in mere seconds, with no disassembly needed. This information can be found in the owner's manual. Should you need any assistance just give us a call and we would be happy to help!
Thank you for taking the time to share your experience. We apologize that this product is not currently available. As there have been many delays given the current pandemic, inventory has unfortunately been affected on some items. Rest assured, we're working diligently to get it to get our products ready, while also ensuring the health and safety of our distribution team members.
In the meantime, this unit is equipped with a patented load n' go trimmer head for fast, hassle-free line reloading - reload trimmer line in mere seconds, with no disassembly needed. This information can be found in the owner's manual. Should you need any assistance just give us a call and we would be happy to help!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Attachment Capable...?
on November 11, 2021
Posted by: stbob
from Sullivan County, NY
Gender:Male
Machine says "attachment capable" on it. But lo & behold now green works tells me its not attachment capable. Will go into trash and will buy a different brand...
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care , November 12, 2021
Hello stbob,
Thank you for your review. We wish that you would have contacted us using the number or email address that can be found in your owner's manual, on the string trimmer and in a few other places that are available to our customers.
If you received model (2122802) this unit is not attachment capable however if you received model (2121002) it is attachment capable design accepts attachments from multiple brands. Unfortunately, we do not recommend using brush cutters blades on our units. However, as this model (model 2121002) is attachment-capable, you can purchase a lower brush cutter attachment from another brand such as Ryobi, Poulan Pro, or TrimmerPlus!
We'd appreciate the opportunity to look further into your claims and see how we may help. Please contact the Greenworks customer care team at 1-888-909-6757 and we would be glad to further discuss.
Thank you for your review. We wish that you would have contacted us using the number or email address that can be found in your owner's manual, on the string trimmer and in a few other places that are available to our customers.
If you received model (2122802) this unit is not attachment capable however if you received model (2121002) it is attachment capable design accepts attachments from multiple brands. Unfortunately, we do not recommend using brush cutters blades on our units. However, as this model (model 2121002) is attachment-capable, you can purchase a lower brush cutter attachment from another brand such as Ryobi, Poulan Pro, or TrimmerPlus!
We'd appreciate the opportunity to look further into your claims and see how we may help. Please contact the Greenworks customer care team at 1-888-909-6757 and we would be glad to further discuss.
Written by a customer while visiting greenworkstools.com