Customer reviews from greenworkstools.com
Greenworks - 60V 16" Cordless Battery String Trimmer (Attachment Capable) with 4.0 Ah Battery & Charger - Green
Average customer rating
4.4
(505 Reviews)
Rating breakdown 505 reviews
5 Stars
366
4 Stars
64
3 Stars
27
2 Stars
20
1 Star
28
89%of customers recommend this product.
(
364 out of
410)
Customer Reviews for Greenworks - 60V 16" Cordless Battery String Trimmer (Attachment Capable) with 4.0 Ah Battery & Charger - Green
Customer Rating
1
CCW spin.. really?
on July 4, 2023
Posted by: James 216789
from Michigan
Used this a few times now. Not balanced very well with a 2.5AH battery, most of the weight is in the lower hand. Biggest gripe is it spins CCW instead of CW which for any right handed person ensures you get all debris thrown right into your legs. Walking backwards helps only slightly. And good luck doing vertical edges.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , July 5, 2023
Hello James 216789,
Thank you for taking the time to voice your concerns.
Most straight shaft trimmers spin their string counter clockwise. As a result, when these trimmers are used to trim against a wall, they cut through the grass much more cleanly and efficiently when moved along said wall from right to left. While our string trimmer are not adjustable, for the best control and balance, ensure that you hold the trimmer by both the switch handle and the auxiliary handle. Stand with the cutting head tipped down at an angle in front, guiding the grass trimmer/edger in a semicircular motion around you. If possible, guide the grass trimmer/edger to the left to cut. The line will cut as soon as it leaves the guard, and the clippings are thrown away from you. If the grass trimmer/edger is not cutting correctly, the cutting line may not be feeding properly and it’s possible that the spool just needs to be removed and rewound - this can also affect the balance. If you are still experiencing issues, we would be happy to look into this matter for you to see how we can help, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Thank you for taking the time to voice your concerns.
Most straight shaft trimmers spin their string counter clockwise. As a result, when these trimmers are used to trim against a wall, they cut through the grass much more cleanly and efficiently when moved along said wall from right to left. While our string trimmer are not adjustable, for the best control and balance, ensure that you hold the trimmer by both the switch handle and the auxiliary handle. Stand with the cutting head tipped down at an angle in front, guiding the grass trimmer/edger in a semicircular motion around you. If possible, guide the grass trimmer/edger to the left to cut. The line will cut as soon as it leaves the guard, and the clippings are thrown away from you. If the grass trimmer/edger is not cutting correctly, the cutting line may not be feeding properly and it’s possible that the spool just needs to be removed and rewound - this can also affect the balance. If you are still experiencing issues, we would be happy to look into this matter for you to see how we can help, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Posted by: Still Waiting in Calif
from So Ca
Verified Purchase:Yes
Purchased weeks ago, after calls and emails they’ve only said were to busy to talk to you and we’re to busy to let you even know when or if they will send anything anytime.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 19, 2021
Thank you for your feedback; we are very sorry for the delay in addressing your emails. Since the beginning of the pandemic, we have had some challenges responding to the high volume of requests coming in as was previously done. Our team has been doing our best to be in contact with each waiting customer as promptly and safely as possible as we are all adjusting to new changes the best we can. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We know that this is not an ideal situation. If you have not sent a request in a while, please send another request and ensure that your request has been submitted using the customer contact page located on our website and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Ensure that you have also checked your junk/spam folder just in case our reply went to that folder.
Written by a customer while visiting greenworkstools.com
Posted by: Bill iz
Verified Purchase:Yes
I’m enjoying the lightweight machine, that gives enough power to complete all my trimming needs.
Written by a customer while visiting greenworkstools.com
Posted by: Suplita
Verified Purchase:Yes
Another great product. Easy to use and not heavy like others I’ve had. I’m very happy with my purchase.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
Works great so far no issues. Love the fact I can place the weed wacker string through the tiny holes of spool and wind up the weed wacker string without removing entire head.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Ashland Kentucky
Gender:Male
Verified Purchase:Yes
Battery pack keeps dislodging from unit. This occurs even when not hitting the release. If I am weed eating on a slant it pops out.
Very frustrating and disappointing since I was replacing a similar model which had the line release button break off perfectly in a circle.
Very frustrating and disappointing since I was replacing a similar model which had the line release button break off perfectly in a circle.
Response from greenworkstools.comBy Greenworks, Customer Care, September 23, 2021
Hello Kenneth Adkins,
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly at info@greenworkstools.com and please use the subject line "Help Request - Reviewer Response", from there we can put you in contact with one of our product specialists to further discuss the issue in detail.
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly at info@greenworkstools.com and please use the subject line "Help Request - Reviewer Response", from there we can put you in contact with one of our product specialists to further discuss the issue in detail.
Written by a customer while visiting greenworkstools.com
Posted by: Tyler B
Gender:Male
Verified Purchase:Yes
Arrived as expected, on time and was kept updated on shipping status. Very easy to assemble, and runs as advertised! Highly recommended to anyone in the market for a hassle free, powerful string trimmer. Love this thing!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: adagan
Verified Purchase:Yes
Worst great. Much better than another electric trimmer I had
Written by a customer while visiting greenworkstools.com