Customer reviews from greenworkstools.com
Greenworks - 60V 16" Cordless Battery String Trimmer (Attachment Capable) with 4.0 Ah Battery & Charger - Green
Average customer rating
4.4
(505 Reviews)
Rating breakdown 505 reviews
5 Stars
366
4 Stars
64
3 Stars
27
2 Stars
20
1 Star
28
89%of customers recommend this product.
(
364 out of
410)
Customer Reviews for Greenworks - 60V 16" Cordless Battery String Trimmer (Attachment Capable) with 4.0 Ah Battery & Charger - Green
Customer Rating
5
String trimmer
on September 15, 2024
Posted by: Marlons weed trimmer
Gender:Male
[This review was collected as part of a promotion.] It looks awesome, haven't used it yet. Awaiting battery to charge.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Swing and a miss on this one. Difficult and dirty.
on June 24, 2025
Posted by: Speedracer
Gender:Male
I’m sorry Greenworks, but I hate this thing. I LOVE all of my greenworks tools, but this one makes me angry every time I use it. It’s unbalanced with a battery and is difficult to balance with the shoulder strap. It spins in the wrong direction and spits debris all over your legs. I look like I hit a piñata full of grass every time I use it. It chews through string at an alarming rate. Bumping the trimmer to advance the string causes the trimmer to gouge the grass. Good luck trying to edge with it as it just tears up the lawn. Get one mm too close to the fence when trimming and say good by to half your string as it will suck it all out and wrap around the fence. I hate this thing.
Pros: Quiet, Powerful
Response from greenworkstools.comBy Greenworks, June 25, 2025
Hello Speedracer.
Thank you for choosing Greenworks Tools for you lawn care needs and for bringing your customer experience to our attention. Your feedback is valued, and continuous improvement is a priority. We would like to get in touch to ensure that your tool is operating up to our performance standards. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.
Thank you for choosing Greenworks Tools for you lawn care needs and for bringing your customer experience to our attention. Your feedback is valued, and continuous improvement is a priority. We would like to get in touch to ensure that your tool is operating up to our performance standards. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Disappointed with the quality.
on July 23, 2025
Posted by: Reg Air
The head cover on the spool is weak and breaks quickly. Thus makes the entire trimmer USELESS! This is my second trimmer with the same problem. Greenworks need to really improve the wear parts or make them readily available to buy and replace. The motor is OK - could be stronger as it does not rotate as fast as gas.
Response from greenworkstools.comBy Greenworks, July 28, 2025
Hello Reg Air.
Thank you for sharing your experience. The spool cover is a common wear-and-tear part and recommends having spare parts on hand for easier maintenance. You can find replacement spool caps on the Greenworks Tools website (https://www.greenworkstools.com/pages/parts-finder). Ensure you are using the correct line size for your trimmer, as using the wrong size can impact performance and potentially cause additional issues. We hope you will find this information useful. If you need any further support, our team is available to assist you. You can connect with us through Live Chat on our website at www.greenworkstools.com, or by phone at 1-888-909-6757.
Thank you for sharing your experience. The spool cover is a common wear-and-tear part and recommends having spare parts on hand for easier maintenance. You can find replacement spool caps on the Greenworks Tools website (https://www.greenworkstools.com/pages/parts-finder). Ensure you are using the correct line size for your trimmer, as using the wrong size can impact performance and potentially cause additional issues. We hope you will find this information useful. If you need any further support, our team is available to assist you. You can connect with us through Live Chat on our website at www.greenworkstools.com, or by phone at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Posted by: Cecilia Rice
Verified Purchase:Yes
Plenty of power. This handled much like our old gas powered model without the smell or hassle. Assembly was easy, and the battery charged quickly and lasted for our large property. This was a great purchase so far!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Do not buy from this company
on June 5, 2021
Posted by: Bdwhe77
from Okc, Ok
I'm on my second trimmer in 2 years and I hate it. The bump feed probably lasted 30 minutes. The battery is a pain to get in and out of the trimmer.
I guess the 30 minutes was 3 times as long as the 40v hedge cutter lasted .
My mower is on its second card which only took a month to replace (before covid) the repair place told me I got the last one in the region and all the others, since their cards go out a lot, were looking at 5 months to get their cards replaced.
Seriously, stay away from this company.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care , June 9, 2021
Hello Bdwhe77,
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you have two units experiencing the same problem. If you are interested in discussing these issues directly with our team, please give us a call at 1-888-909-6757 (1-888-90WORKS) or send an email using the customer contact form located on our website.
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you have two units experiencing the same problem. If you are interested in discussing these issues directly with our team, please give us a call at 1-888-909-6757 (1-888-90WORKS) or send an email using the customer contact form located on our website.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Avoid all all costs
on March 9, 2022
Posted by: AncientOne
from Californi
Gender:Male
First let me say that I am a huge fan of Greenworks tools! About a year ago I decided to step away from my fleet of gas powered equipment and go green. I began with the lawnmower and after extensive research I chose Greenworks 60V Ultrapower. My decision was a forward-looking one. The lawnmower exceeded my expectations and over several months I added a chainsaw, polesaw, hedge trimmer, blower, pole hedge trimmer, this string trimmer and most recently a tiller. With the exception of the trimmer and the tiller (missing handle attachment bolt) I have been extremely satisfied and impressed.
With regards to the trimmer, I have some serious remorse. From a design standpoint it is flawed. First, if you want to use it as an edger, forget about it. The battery does not latch in securely and constantly pop out and will even fall out. Second, the trimmer string keeps snapping off at the point where it exits the head. Thus requiring rewinding the head. I have tried other string brands, including those that work fine in my gas trimmers, with the same result. This brings me to my last major issue: the trimmer head. I have large hands but find the diameter of the trimmer head so large that it is extremely hard to grasp and remove/install. This is a problem as the sting is constantly breaking inside the head such that it will not advance. So I have spent more time removing the head and string, installing the head, threading and winding the string and trying to trim or edge.
I hung this thing up after the first month of attempted use. Each month I give it another try with the same results.
The other day, I decided this routine of trying the same thing over and over and expecting a different outcome was insane. So, I wrote this review. Not only would I not recommend this to a friend. I would not recommend this to my worst enemy. I do, however, recommend Greenworks and their 60V UltraPower line highly! For example, the first job to the chainsaw was to cut down and buck up to 30” oak trees that were dying. A jogger came by towards the end and asked if I did all that with my 18” electric saw and I proudly said “hell yes”.
With regards to the trimmer, I have some serious remorse. From a design standpoint it is flawed. First, if you want to use it as an edger, forget about it. The battery does not latch in securely and constantly pop out and will even fall out. Second, the trimmer string keeps snapping off at the point where it exits the head. Thus requiring rewinding the head. I have tried other string brands, including those that work fine in my gas trimmers, with the same result. This brings me to my last major issue: the trimmer head. I have large hands but find the diameter of the trimmer head so large that it is extremely hard to grasp and remove/install. This is a problem as the sting is constantly breaking inside the head such that it will not advance. So I have spent more time removing the head and string, installing the head, threading and winding the string and trying to trim or edge.
I hung this thing up after the first month of attempted use. Each month I give it another try with the same results.
The other day, I decided this routine of trying the same thing over and over and expecting a different outcome was insane. So, I wrote this review. Not only would I not recommend this to a friend. I would not recommend this to my worst enemy. I do, however, recommend Greenworks and their 60V UltraPower line highly! For example, the first job to the chainsaw was to cut down and buck up to 30” oak trees that were dying. A jogger came by towards the end and asked if I did all that with my 18” electric saw and I proudly said “hell yes”.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 10, 2022
Hello AncientOne,
Thank you for your honest review and you continued support! We are concerned to read that you are feeling let down by this string trimmer. There are a few points that you have mentioned that do not seem normal such as battery not latching and popping out. We would like to discuss this concern as well as the overall performance further with you. A member of our Customer Care team will be in touch shortly. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Let's see if we can move this towards a more positive experience.
Thank you for your honest review and you continued support! We are concerned to read that you are feeling let down by this string trimmer. There are a few points that you have mentioned that do not seem normal such as battery not latching and popping out. We would like to discuss this concern as well as the overall performance further with you. A member of our Customer Care team will be in touch shortly. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Let's see if we can move this towards a more positive experience.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Excellent product
on December 5, 2023
Posted by: gansegrun
from Louisville, KY
Gender:Male
I borrowed this item from my local tool library. It was easy to use and as powerful as the gas version I grew up using and no silly fuel mixing or rip cord fighting. Handled my yard just fine in one charge per yard, front and back. This is after not trimming for a year.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: SuperSid
from Pensacola, FL
Gender:Male
Verified Purchase:Yes
Seems to work OK with supplied string trimmer attachment - however, it DOES NOT WORK with my attachments. I have a Ryobi edger, hedge trimmer and other attachments - this unit DOES NOT work with them as described in Q&A about this unit. I am very disappointed, since this is why I selected this unit. I would like to return - guess I will have to purchase a replacement gas engine.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , June 22, 2021
Hello SuperSid,
We are sorry to hear that your purchase fell below expectations and would like to hear more about your experience to see how we can do better in the future. Please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS). Thank you for your feedback!
We are sorry to hear that your purchase fell below expectations and would like to hear more about your experience to see how we can do better in the future. Please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS). Thank you for your feedback!
Written by a customer while visiting greenworkstools.com