Customer reviews from greenworkstools.com
Greenworks - 60V 16" Cordless Battery String Trimmer (Attachment Capable) with 4.0 Ah Battery & Charger - Green
Average customer rating
4.4
(505 Reviews)
Rating breakdown 505 reviews
5 Stars
366
4 Stars
64
3 Stars
27
2 Stars
20
1 Star
28
89%of customers recommend this product.
(
364 out of
410)
Customer Reviews for Greenworks - 60V 16" Cordless Battery String Trimmer (Attachment Capable) with 4.0 Ah Battery & Charger - Green
Customer Rating
5
Very happy with Greenworks equipment
on November 2, 2021
Posted by: SteveKr
from Massachusetts
Gender:Male
Had this about a month and it works great. Ease of use can’t be beat, put in the battery and go.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Rich F
from Winston Salem, NC
Gender:Male
Verified Purchase:Yes
Heavier than my little electric trimmer, but made up for it with lots of long lasting power, capable of cutting a field that hadn’t been mowed all season.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Ashville, Al
Gender:Male
Verified Purchase:Yes
This weed trimmer is great! Plenty of power and the charge last pretty long if you don’t have to have it on setting 2. I like that it charges fast.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Arrived unusable and no answer from support
on November 10, 2021
Posted by: uwest
Verified Purchase:Yes
I don't know if it works.
The tool arrived unusable. The lower part does not connect to the upper part as the mechanism to lock them together does not work.
The tool got delivered mid October 2021 and no answer from support as of 11/10/2021
The tool arrived unusable. The lower part does not connect to the upper part as the mechanism to lock them together does not work.
The tool got delivered mid October 2021 and no answer from support as of 11/10/2021
Response from greenworkstools.comBy Greenworks, Customer Care, November 12, 2021
Hello uwest,
Thank you for taking the time to voice your concerns. We do understand that you have contacted us already. If it was by email and you did not receive a reply within 48 hours, please know that sometimes messages can be bounced back and or not received on our end. We'd love to make this experience right for you, a member of our team will reach out to you regarding this issue. We ask that you keep an eye on your inbox as well as your junk/spam folder.
Thank you for taking the time to voice your concerns. We do understand that you have contacted us already. If it was by email and you did not receive a reply within 48 hours, please know that sometimes messages can be bounced back and or not received on our end. We'd love to make this experience right for you, a member of our team will reach out to you regarding this issue. We ask that you keep an eye on your inbox as well as your junk/spam folder.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Needed battery power over 10 years ago, finally!
on November 27, 2021
Posted by: Research guy
from Sioux Falls, SD
Gender:Male
Verified Purchase:Yes
A must have to compliment my new 60V Greenworks mower!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: JHS in SLC
from Salt Lake City Ut
Gender:Male
Verified Purchase:Yes
I purchased my 60 volt Greenworks mower three years ago and love it. It mows 4000 sq ft of lawn twice before charging is needed. Last year I purchased the 60 volt Greenworks chainsaw to clear the deadfall from my property in Wyoming. By time the battery needs charging I am ready for a break. Now I bought the string trimmer and it works great! No more loud engines and gasoline fumes.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Line Feed Difficult
on March 14, 2022
Posted by: KB704
from Charlotte, NC
Gender:Female
Product received with no defects and had it for about six months. Putting the line head on is difficult. Does not snap into place easily. Had to get a male neighbor to help. After replacing the line the first time, only one side would feed. Took apart the head as per instructions which is not the easiest. Once again getting the head to "snap" back in place was difficult. Line feed worked for about ten minutes then again one side would not feed. I didn't purchase this as a single line trimmer. Very disappointed in the trimmer and will have to look for another brand. I have several other Greenworks products which I really like but this trimmer is awful.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care , March 15, 2022
Hello KB704,
Thank you for your feedback. We are sorry to hear of the challenge you are experiencing with your string trimmer. One of the highlights of the Greenworks Pro string trimmer has to do with the Load N’ Go trimmer head. The trimmer head on this unit is made for easy replacement of the string on the spool. We understand that for some new customers this task may seem overwhelming/difficult but once they do it a few times it’s quite easy – as easy as replacing a spool. It’s also cheaper and more convenient for customers to rewind the trimmer head because they can use any generic .080” trimmer line(purchased at your local hardware store) and save money on more costly replacement spools.
You will need approximately 15' of trimmer line at .080"/.095" in diameter. Note the hash mark on the knob and the hash mark on the spool cover, while holding the spool cover in place with one hand, turn the knob until the hash mark line up with the hash mark on the spool cover. Then take the trimmer line and feed it through one of the holes in the side of the head until there is an even amount on both sides. Then wind the line into the spool by turning the knob clockwise. If you wish to readjust the line or if the line has been wound too short, push down on the knob and wind it counterclockwise. Be sure to leave about 5 inches of slack on each side of the spool.
For demonstration, have a look at the following video! https://www.youtube.com/watch?v=-xMJH4NMsyg.
If you are experiencing issues with reloading the string, we would be happy to see how we can help! Kindly contact Greenworks at 1-888-909-6757 (1-888-90WORKS).
Thank you for your feedback. We are sorry to hear of the challenge you are experiencing with your string trimmer. One of the highlights of the Greenworks Pro string trimmer has to do with the Load N’ Go trimmer head. The trimmer head on this unit is made for easy replacement of the string on the spool. We understand that for some new customers this task may seem overwhelming/difficult but once they do it a few times it’s quite easy – as easy as replacing a spool. It’s also cheaper and more convenient for customers to rewind the trimmer head because they can use any generic .080” trimmer line(purchased at your local hardware store) and save money on more costly replacement spools.
You will need approximately 15' of trimmer line at .080"/.095" in diameter. Note the hash mark on the knob and the hash mark on the spool cover, while holding the spool cover in place with one hand, turn the knob until the hash mark line up with the hash mark on the spool cover. Then take the trimmer line and feed it through one of the holes in the side of the head until there is an even amount on both sides. Then wind the line into the spool by turning the knob clockwise. If you wish to readjust the line or if the line has been wound too short, push down on the knob and wind it counterclockwise. Be sure to leave about 5 inches of slack on each side of the spool.
For demonstration, have a look at the following video! https://www.youtube.com/watch?v=-xMJH4NMsyg.
If you are experiencing issues with reloading the string, we would be happy to see how we can help! Kindly contact Greenworks at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Posted by: Fletcher
from Mooresville, NC
Gender:Male
Verified Purchase:Yes
Light weight and versatile. Nice automatic string feed.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com