Customer reviews from greenworkstools.com
Greenworks - 60V 16" Brushless Cordless String Trimmer, 2.5Ah Battery/Charger Included - Green
Average customer rating
4.5
(556 Reviews)
Rating breakdown 556 reviews
5 Stars
416
4 Stars
77
3 Stars
28
2 Stars
16
1 Star
19
92%of customers recommend this product.
(
433 out of
469)
Customer Reviews for Greenworks - 60V 16" Brushless Cordless String Trimmer, 2.5Ah Battery/Charger Included - Green
Customer Rating
5
Powerful for a battery trimmer
on May 24, 2025
Posted by: SamanthaR
from Moravia NY
Gender:Female
[This review was collected as part of a promotion.] Very happy that I got this , I love greenworks, I have a lot of different tools but this one is very powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Worn our trimer head in one season!
on May 27, 2025
Posted by: Anonymous
Bought string trimmer Nov 2024 and first year was great. Second summer the trimmer had issues advancing the line. Calling support required two calls; first call I hung up after a long hold. Second time I waited 45 minutes before reaching a friendly voice only to find out my trimmer head needed to be replaced. This part was considered a wearable part and only had a 90 day warranty and not included in the 4 year warranty!! First time I EVER had to replace a trimmer head so I was not happy and the support person simply did not care. I'm not going to buy another Green Works product again since durability is clearly limited.
Response from greenworkstools.comBy Greenworks, May 28, 2025
Hello Bill Mullen.
We are sorry to hear about this experience. Wearable parts only carry a 90-day warranty from the time of purchase. Trimmer spools are often considered consumable parts and are not typically covered under the standard warranty for the trimmer itself. This is because they are subject to wear and tear with normal use and need to be replaced periodically. A trimmer head might need replacement sooner than expected due to several factors, including bumping against hard surfaces, using incorrect trimmer line, or having a worn-out head. Over time, the head can become worn down, making it difficult to feed more line, especially when trimming thick grass or against hard surfaces. Additionally, using the wrong type or size of trimmer line, or letting the line get too short before bumping, can also contribute to head wear.
We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools.com.
We are sorry to hear about this experience. Wearable parts only carry a 90-day warranty from the time of purchase. Trimmer spools are often considered consumable parts and are not typically covered under the standard warranty for the trimmer itself. This is because they are subject to wear and tear with normal use and need to be replaced periodically. A trimmer head might need replacement sooner than expected due to several factors, including bumping against hard surfaces, using incorrect trimmer line, or having a worn-out head. Over time, the head can become worn down, making it difficult to feed more line, especially when trimming thick grass or against hard surfaces. Additionally, using the wrong type or size of trimmer line, or letting the line get too short before bumping, can also contribute to head wear.
We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Wow
on June 5, 2025
Posted by: RalphR
from Vienna WV
Gender:Male
[This review was collected as part of a promotion.] So I just got this .. easy set up .. easy to use .. works great !
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great features
on June 7, 2025
Posted by: Dolan
from Sedro woolley Washington
Gender:Male
[This review was collected as part of a promotion.] Got it a week ago to work my yard along side my greenworks mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
east to put together Battery chagred up fast
on June 7, 2025
Posted by: donal duck
from KY
Gender:Male
[This review was collected as part of a promotion.] I just bought this today easy to put together, Battey charged up to full 4 lights very fast
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
New user of Geenworks tools
on June 14, 2025
Posted by: Lodi
from Bean Station, TN
Gender:Male
Bought this yesterday and gave it a short trial and it worked great lighter than my gas trimmer and much quieter.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, June 16, 2025
Hello Lodi.
Thank you for taking the time to share your experience. We are delighted to hear about your positive experience with the product. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Thank you for taking the time to share your experience. We are delighted to hear about your positive experience with the product. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Just right
on June 17, 2025
Posted by: JRen
from Austin, TX
Gender:Female
[This review was collected as part of a promotion.] Needed this to cut paths through my ‘wild’ part of my yard. Tough, long battery life. Not too heavy for this senior. Fits my needs.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Nice features and package deal
on June 21, 2025
Posted by: Dirk64
from Cannelton Indiana
Gender:Male
[This review was collected as part of a promotion.] Haven't gotten to use it much yet but seems to be a good choice for me. Easy assembly weight seems balanced. I have to figure out which side to stand on standing on left side I got crap all over me I'll try on right side next time although I'm right handed. only complaint I really have at this stage is why is additional battery almost what I paid for the trimmer, battery and charger? All companies do this do they think we believe it costs them more to sell a battery separate? Lol
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com