Customer reviews from greenworkstools.com
Greenworks - 60V 16" Brushless Cordless String Trimmer - 2.5Ah Battery and Charger
Average customer rating
4.5
(578 Reviews)
Rating breakdown 578 reviews
5 Stars
433
4 Stars
78
3 Stars
30
2 Stars
18
1 Star
19
92%of customers recommend this product.
(
446 out of
484)
Customer Reviews for Greenworks - 60V 16" Brushless Cordless String Trimmer - 2.5Ah Battery and Charger
Customer Rating
2
Short run time
on July 30, 2026
Posted by: ELOW
Gender:Male
Like the tools, blower is strong, trimmer works well especially the easy refill of line. Battery life SUCKS. I have to recharge to trimmer and we have a smaller yard, very disappointing
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 30, 2026
Thank you for your feedback! We are glad to hear you are pleased with the performance of both the trimmer and blower. Continuous high-demand tools like leaf blowers require significant power, which can naturally draw down a 2.5Ah battery faster during extended use. To maximize your run time per charge, we recommend using the blower on its lower power setting for general debris clearing, saving high speed or Turbo mode only for heavy piles or stubborn areas. Ensuring the battery is fully charged immediately prior to use and storing it at room temperature can also help optimize capacity. If your run time seems unexpectedly brief even on standard settings, please reach out to our Greenworks Customer Success team directly at 1-888-909-6757 or through our online support page so we can help check your battery's performance and ensure everything is running properly.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Needs better battery
on July 25, 2026
Posted by: TTyy
from Florida south
Gender:Male
The design is great but the battery is the Achilles heal. When it works its great. For about 10-15 minutes then the 2.5ah battery dies. Would I recommend this product yes if you only have a very small yard. anything larger you will need a bigger battery. The charge time is also a problem.
Pros: Easy to Use, Quiet
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, July 27, 2026
Thank you for sharing your feedback with us. We are glad to hear you like the design and performance of the tool, though we understand your concern regarding runtime and charge time. Battery runtime can vary based on the specific tool model, grass height, and workload conditions. For larger yards or demanding tasks, upgrading to a higher-amp hour (Ah) battery, such as a 4.0Ah or 5.0Ah unit, can provide significantly longer runtimes and reduced downtime. We appreciate your recommendation and feedback, and if you ever need assistance finding compatible higher-capacity batteries, please feel free to reach out to our support team! They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love My Greenworks Trimmer
on July 18, 2026
Posted by: Mot45
from Georgia
Gender:Male
This is a great trimmer. Have had several gas trimmers and this one beats them all. Plenty of power for big jobs. No gas and oil to mix and no fumes.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Posted by: MMMMl
Gender:Male
Verified Purchase:Yes
Excellent product works great easy to load trimmer line
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Thor 1
Gender:Male
Verified Purchase:Yes
I had bought a greenworks 40v weed wacker a while ago, but the grass here is Bahia, so I had to upgrade to a 60v the 40v wasn’t powerful enough.The 60v is perfect. A lot of power and I love the new system to load the line.
Pros: Convenient, Easy to Use, Quiet, Durable, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Posted by: Miker1212
Gender:Male
Verified Purchase:Yes
I love this trimmer and I already have another one. However, this one a different head on it and it is extremely difficult to get the string to pass all the way through. When you're trying to restring it. I can only get it to go in from one side and it takes a lot of work and patience to get it to finally slide through. My older one does not have that problem but the head is different on it
Pros: Cost-Saver, Easy to Use, Durable
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, June 26, 2026
Hello Miker1212.
We are sorry to hear about the difficulty you are experiencing with restringing the trimmer, and we appreciate your continued support of Greenworks. It sounds like your unit may be equipped with an S-Type trimmer head, which can require a slightly different technique compared to older styles.
To help make the process easier, we recommend ensuring you are using the correct line diameter specified for your model and cutting a straight, clean edge on the line before inserting it. Try gently rotating the head while feeding the line through, as this can help align the internal channel and allow the line to pass through more smoothly. If resistance continues, check for any debris or buildup inside the eyelets that could be obstructing the path.
For a step-by-step visual guide, you can reference the following video which demonstrates how to properly load line on this style of head: https://www.youtube.com/watch?v=-3UtaGkO0vI&t=53s
If the issue persists, our success team would be happy to take a closer look and assist further. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.
We are sorry to hear about the difficulty you are experiencing with restringing the trimmer, and we appreciate your continued support of Greenworks. It sounds like your unit may be equipped with an S-Type trimmer head, which can require a slightly different technique compared to older styles.
To help make the process easier, we recommend ensuring you are using the correct line diameter specified for your model and cutting a straight, clean edge on the line before inserting it. Try gently rotating the head while feeding the line through, as this can help align the internal channel and allow the line to pass through more smoothly. If resistance continues, check for any debris or buildup inside the eyelets that could be obstructing the path.
For a step-by-step visual guide, you can reference the following video which demonstrates how to properly load line on this style of head: https://www.youtube.com/watch?v=-3UtaGkO0vI&t=53s
If the issue persists, our success team would be happy to take a closer look and assist further. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
I like the new battery charger. It is easier to insert and remove the battery. This string trimmer feels heavier than the older model I had. The new metod to feed the string into the trimmer head is great but I have problems with the string release while using it and the quality of the string sucks. It brakes constantly and I have to bump the feeding head every few steps along the grass edge. FYI, I still use the cutting string provided with the new tool. I also have to bump the feeding head 2-4 times to get the string released. The older model released the string after only one bump. It is really frustrating.
Response from greenworkstools.comBy Greenworks, June 24, 2026
Hello MGlen.
Thank you for your feedback. We understand how frustrating it can be when string feed performance is inconsistent, especially during edging where steady line advancement is important. For the 60V 16" Gen2 String Trimmer (SKU 2122802), frequent line breakage and the need for multiple bumps can often be related to line type, installation, or cutting conditions. We recommend ensuring the line is properly loaded and evenly wound in the head without overlap, as uneven winding can restrict smooth feed. If you are still using the preloaded line, you may want to try a high-quality 0.080" or 0.095" line, as thicker or more durable line can reduce breakage depending on the application. Also, avoid cutting directly against hard surfaces like concrete or fencing, as this can cause rapid wear and snapping. When bump feeding, a firm tap on a hard surface (rather than grass) typically provides more consistent line advancement.
You may also find it helpful to review Greenworks instructional videos on the Greenworks Tools YouTube channel for proper line loading and trimmer head operation. If the issue continues after trying these steps, we recommend reaching back out to Greenworks support so they can review your case further and assist with next steps or potential service options. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.
Thank you for your feedback. We understand how frustrating it can be when string feed performance is inconsistent, especially during edging where steady line advancement is important. For the 60V 16" Gen2 String Trimmer (SKU 2122802), frequent line breakage and the need for multiple bumps can often be related to line type, installation, or cutting conditions. We recommend ensuring the line is properly loaded and evenly wound in the head without overlap, as uneven winding can restrict smooth feed. If you are still using the preloaded line, you may want to try a high-quality 0.080" or 0.095" line, as thicker or more durable line can reduce breakage depending on the application. Also, avoid cutting directly against hard surfaces like concrete or fencing, as this can cause rapid wear and snapping. When bump feeding, a firm tap on a hard surface (rather than grass) typically provides more consistent line advancement.
You may also find it helpful to review Greenworks instructional videos on the Greenworks Tools YouTube channel for proper line loading and trimmer head operation. If the issue continues after trying these steps, we recommend reaching back out to Greenworks support so they can review your case further and assist with next steps or potential service options. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Posted by: Stump jumper
Verified Purchase:Yes
this the best string trimmer I have ever used. I am able to cut thru grasses that are 18" tall with no trouble. The 4ah battery really has a long run time. This is a must have.
Written by a customer while visiting greenworkstools.com