Customer reviews from greenworkstools.com
Greenworks - 60V 16" Brushless Cordless String Trimmer - 2.5Ah Battery and Charger
Average customer rating
4.5
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
1,008
4 Stars
198
3 Stars
62
2 Stars
48
1 Star
58
90%of customers recommend this product.
(
1,026 out of
1,139)
Customer Reviews for Greenworks - 60V 16" Brushless Cordless String Trimmer - 2.5Ah Battery and Charger
Posted by: Ronald Polomchak
Verified Purchase:Yes
I didn’t realize how much sidewalk I had lost to grass. First time use resulted in a little bit of cleanup. But once you find the sidewalk edge it was a snap the tool really works well. Great power. My sidewalk and driveway edge have not looked this good in over 20 years.
Written by a customer while visiting greenworkstools.com
Posted by: Thomas899
Verified Purchase:Yes
More then enough power. Clean cut and easy to operate.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Can't even properly review the unit, yet.
on August 7, 2022
Posted by: jovalleau
from WV
Gender:Male
So, I received this version of the trimmer when I called asking about my 13-inch trimmer that stopped working. Amazingly, customer service was able to find my purchase information and replaced it just like that. Received it less than a week later!
Anyway, it's easy enough to set up. They give you the Alan Wrench to tighten everything up. Always nice to have another one of those. It's heavy, but well-balanced. I'm used to using the 13-inch, and the 16-inch is much heftier.
However, I've only used it for a few moments because of one glaring fault: The trimmer throws all the debris BACK AT THE USER because of the direction of spin on the trimmer head. Even with the guard, I'm getting rocks and dirk kicked back at me I never had to worry about before. I doubt there is a way to reverse the trimmer head direction, either. Kind of disappointed thus far, and may have to rethink other options.
Response from greenworkstools.comBy Greenworks, Customer Care, August 8, 2022
Hello jovalleau,
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: Knarf
Verified Purchase:Yes
This is the third Greenworks Pro 60V i have purchased (Blower & Hedge Trimmer are the other two) and have not been disappointed in any of the products. Having a common battery is a big plus. The string trimmer is powerful, easy to handle and the self loading string is a huge plus for me.
Written by a customer while visiting greenworkstools.com
Posted by: Austin123
from Florida
Gender:Male
Verified Purchase:Yes
Not happy with this product. Weed eater does not let out extra line with bum technology. Have to manually twist. Want to return!!
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 4, 2022
Hello there,
We're sorry to hear you're having issues with the line feed. If the string trimmer is not releasing line it's either not being bumped often enough or the lines are still on the notches of the spools.
Let us explain how the line feed works. This is a bump n feed unit and line extend about 1/4 inch each time you bump the knob on the ground. The more often you do this the more line extends. You can have to do this more frequently if you're trimming around areas that may break the line more often.
The other thing you want to note is that the line is off the spool notches. If the lines are still on the notches it will not allow the line to extend.
Hope this helps!
If you still have concerns about this tool, please contact us at 1-888-909-6757. We're happy to help.
We're sorry to hear you're having issues with the line feed. If the string trimmer is not releasing line it's either not being bumped often enough or the lines are still on the notches of the spools.
Let us explain how the line feed works. This is a bump n feed unit and line extend about 1/4 inch each time you bump the knob on the ground. The more often you do this the more line extends. You can have to do this more frequently if you're trimming around areas that may break the line more often.
The other thing you want to note is that the line is off the spool notches. If the lines are still on the notches it will not allow the line to extend.
Hope this helps!
If you still have concerns about this tool, please contact us at 1-888-909-6757. We're happy to help.
Written by a customer while visiting greenworkstools.com
Posted by: Cody Ross
from North Dakota
Verified Purchase:Yes
My new trimmer works very well. I've only used it twice, but it's able to do the edges of my entire yard with barely draining the battery at all. The string it's shipped with is sturdy and cuts through everything I needed. I will say this trimmer is longer and heavier than my previous trimmer (it was a corded version, so no heavy batteries). But I'll take those tradeoffs for the convenience of not having to trail an extension cord everywhere I go.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Lots of power
on August 3, 2022
Posted by: TimC24
from Iowa
Gender:Male
Lots of power and no delay like some of the cheaper trimmers. Love the 4 power settings that let you fine tune power level. Strap helps hold the weight and feels light. Might get a better harness in the future.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: JMinCO
from Colorado
Verified Purchase:Yes
Already has a loud clicking noise after three uses. I regret buying this, and definitely don’t recommend it. It’s cheaply made, feels cheap and performs cheap.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 4, 2022
Hello JMinCO,
Thank you for sharing your experience with this string trimmer. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. For troubleshooting and to appropriately address your concerns with one of our product specialists, please give us a call at 1-888-909-6757. We would be happy to look into this with you!
Thank you for sharing your experience with this string trimmer. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. For troubleshooting and to appropriately address your concerns with one of our product specialists, please give us a call at 1-888-909-6757. We would be happy to look into this with you!
Written by a customer while visiting greenworkstools.com