Customer reviews from greenworkstools.com
Greenworks - 60V 16" Brushless Cordless String Trimmer - Green
Average customer rating
4.5
(573 Reviews)
Rating breakdown 573 reviews
5 Stars
430
4 Stars
78
3 Stars
29
2 Stars
17
1 Star
19
92%of customers recommend this product.
(
444 out of
481)
Customer Reviews for Greenworks - 60V 16" Brushless Cordless String Trimmer - Green
Posted by: Randy in OK
from Claremore, OK
Gender:Male
Verified Purchase:Yes
This is my 3rd tool from Greenworks (leaf blower and hedge trimmer) The string trimmer is the right height, powerful, and quiet! The string bounce feeder is flawless. I couldn't be more pleased with Greeworks products. My next WILL be the 25" lawnmower! Hope this help your decision!
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, July 26, 2022
Hello Randy in OK
Thank you for taking the time to share your experience with us. We are glad to read that overall, you have been enjoying this string trimmer. We pride ourselves on creating long lasting tools that have great use and function. We'd love to share some tips to store the battery when not in use.
When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life.
If it ends up that you are having an issue with the string trimmer or wondering what lawn mower would best suit your needs, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.and we would be happy to assist you. Thank you for your feedback!
Thank you for taking the time to share your experience with us. We are glad to read that overall, you have been enjoying this string trimmer. We pride ourselves on creating long lasting tools that have great use and function. We'd love to share some tips to store the battery when not in use.
When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life.
If it ends up that you are having an issue with the string trimmer or wondering what lawn mower would best suit your needs, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.and we would be happy to assist you. Thank you for your feedback!
Written by a customer while visiting greenworkstools.com
Posted by: CaptainD
Verified Purchase:Yes
60volt trimmer works great! Line feed is smooth and always advances. I'm really glad I bought this one.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Lake Stevens, WA
Verified Purchase:Yes
Replaced kobalt string trimmer. Very happy with power and duration. Have gone all greenworks and happy I did.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
The trimmer has been all that i hoped it would be.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Can't even properly review the unit, yet.
on August 7, 2022
Posted by: jovalleau
from WV
Gender:Male
So, I received this version of the trimmer when I called asking about my 13-inch trimmer that stopped working. Amazingly, customer service was able to find my purchase information and replaced it just like that. Received it less than a week later!
Anyway, it's easy enough to set up. They give you the Alan Wrench to tighten everything up. Always nice to have another one of those. It's heavy, but well-balanced. I'm used to using the 13-inch, and the 16-inch is much heftier.
However, I've only used it for a few moments because of one glaring fault: The trimmer throws all the debris BACK AT THE USER because of the direction of spin on the trimmer head. Even with the guard, I'm getting rocks and dirk kicked back at me I never had to worry about before. I doubt there is a way to reverse the trimmer head direction, either. Kind of disappointed thus far, and may have to rethink other options.
Response from greenworkstools.comBy Greenworks, Customer Care, August 8, 2022
Hello jovalleau,
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: Gary_B
from Penn Yan, NY
Gender:Male
Verified Purchase:Yes
Great product. Easy to assemble and easier to use. Great battery life too!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Quieter Yard Worker
from NC
Gender:Female
Verified Purchase:Yes
This is a recent purchase, so the trimmer hasnt been used a lot. That being said, it has been great. Starts right up, and of course no messing around with gas, oil, and pull cord. It has a larger guard, which will take getting used to, but in the long run will be appreciated. Bought the tool only, as it will share the 60v batteries already purchased for the mower and blower. Pleased with all!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Absolutely awesome trimmer!
on August 20, 2022
Posted by: Matt L
from Herndon, VA
Gender:Male
This is the second Greenworks tool I’ve bought in the past three weeks. I am happy with the Pro 60v 26” hedge trimmer so the Pro 60V 16” string trimmer replaced my gas 16” trimmer which has been great over the years, but I was just tired of dealing with ethanol related fuel issues, having to drain the pre-mix so not to sit for extended periods of time. The starting and the noise also made me want to go battery power, after using this Pro 60v 16” today for the first time was so nice. It works perfectly, and I never felt the need to use power 2 at all and the variable speed worked great. The guard being wider than my old trimmer is going to take some getting used to as it restricts seeing where the line is cutting, but there is better protection from flying debris. After an hour of trimming there was no loss on the 2.5 battery. Even though it looks heavier and bulkier than my gas trimmer, it is actually lighter and easier to use. Also nice not having the volume up so high while using ear buds, compared to a gas engine. Appearance is a little weird though, I just need to get used to it. But, I’m sold on Greenworks, 60v mower is next.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com