Customer reviews from greenworkstools.com
Greenworks - 60V 16" Brushless Cordless String Trimmer - 2.5Ah Battery and Charger
Average customer rating
4.5
(578 Reviews)
Rating breakdown 578 reviews
5 Stars
433
4 Stars
78
3 Stars
30
2 Stars
18
1 Star
19
92%of customers recommend this product.
(
446 out of
484)
Customer Reviews for Greenworks - 60V 16" Brushless Cordless String Trimmer - 2.5Ah Battery and Charger
Posted by: Pete k
from NC
Gender:Male
Verified Purchase:Yes
The casing/cover for the wire spool was really hard to get off when I needed more wire. Pushing in the two catches was extremely hard. Now it will not go back on as the two catches will not pop back through the two holes.
Bad design.
Very disappointing as I love my green works mower. But this trimmer was not a good purchase.
Bad design.
Very disappointing as I love my green works mower. But this trimmer was not a good purchase.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, May 10, 2021
Hello Pete k,
Really sorry to hear you had trouble. However we are a little confused.
This unit does not have pre-wound replacement spools as it is equipped with our quick load trimmer head. It was designed to be rewound by the user with 0.095" / 0.080" (2.4 mm / 2.0 mm) trimmer line. Be sure to refer to the instructions in your owner's manual for full instructions. Here is a video also: https://www.youtube.com/watch?v=cN7AWcI9wvY
We would be happy to help with this matter, however, some further information would be required to be better assist. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Really sorry to hear you had trouble. However we are a little confused.
This unit does not have pre-wound replacement spools as it is equipped with our quick load trimmer head. It was designed to be rewound by the user with 0.095" / 0.080" (2.4 mm / 2.0 mm) trimmer line. Be sure to refer to the instructions in your owner's manual for full instructions. Here is a video also: https://www.youtube.com/watch?v=cN7AWcI9wvY
We would be happy to help with this matter, however, some further information would be required to be better assist. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: K Green
from North Carolina
Gender:Female
Verified Purchase:Yes
I'm Greenworks all the way. Being a small female battery power works best. Top quality for 6 years now with all my Greenworks tools
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from SC
Gender:Male
Verified Purchase:Yes
A well balanced trimmer. The battery last longer than the work I need to do! So easy to add string.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Pittsburgh PA
Verified Purchase:Yes
smooth and quiet operation. I haven't changed the line yet. That will be the real test
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Louisville, Ky
Gender:Male
Verified Purchase:Yes
Product received as ordered. Easy to put together. Easy to use.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Bump String
on May 3, 2021
Posted by: Jimq
from Scranton PA
Gender:Male
I bought this stringer last year and am very dissatisfied with the Bump string advance. From day one the bump never advanced the string, have to take off the top everytime I want to advance string.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, December 3, 2021
Hello Jimq,
We are sorry to hear that the unit you purchased is not working out for you. We see you have been in touch with our team. We are happy they were able to support you with this matter. Please know, if you need further support or have any questions do not hesitate to reconnect with us at info@greenworkstools.com or call us at 1-888-909-6757. We would be happy to help!
We are sorry to hear that the unit you purchased is not working out for you. We see you have been in touch with our team. We are happy they were able to support you with this matter. Please know, if you need further support or have any questions do not hesitate to reconnect with us at info@greenworkstools.com or call us at 1-888-909-6757. We would be happy to help!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Perfect Replacement String Trimmer For Gas Powered
on April 30, 2021
Posted by: John Anthony
Verified Purchase:Yes
This model works perfectly every time you pull the trigger. No fuel, no choke, no pulling numerous times, no dying off due to carb issues!! It is the perfect replacement for gas models and their issues. Is lighter than gas models also. Runs easily for 30 minutes on my hillside....charges back in about 40 minutes. No stopping to change the string.....just bump and go!! This is a great tool that works very well!!!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Powerful
on April 27, 2021
Posted by: jacc
from Council Bluffs, Iowa
Gender:Female
Used around medal fences, play structure and a yard full of weeds in another front and back yard. It worked great, powerful and fast. My son works for a lawn service and uses a large gas one on the job. He was impressed with my little green machine! I hate having to mess with gas, oil and cords so this really works for me. Not too heavy either!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com