Customer reviews from greenworkstools.com
Greenworks - 60V 16" Brushless Cordless String Trimmer - 2.5Ah Battery and Charger
Average customer rating
4.5
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
1,008
4 Stars
198
3 Stars
62
2 Stars
48
1 Star
58
90%of customers recommend this product.
(
1,026 out of
1,139)
Customer Reviews for Greenworks - 60V 16" Brushless Cordless String Trimmer - 2.5Ah Battery and Charger
Customer Rating
3
works well, but battery doesn't last long
on July 1, 2023
Posted by: raycole
from Houston TX
Gender:Male
I purchased this a few weeks ago with the 4.0 battery. It requires high power to really cut st. Augustin. Battery lasts only 30 minutes. Might have to return.
Pros: Easy to Use, Quiet, Durable, Environmentally Safe, Effective
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 5, 2023
Hello raycole
Thank you for the feedback! We are sorry to hear you were not happy with the overall runtime of this String Trimmer. This unit provides two speeds, push the speed switch to position 1 for low speed or position 2 for high speed.
If you wish to discuss your concerns about the run time you are getting please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934 we are happy to offer you some additional troubleshooting tips.
Thank you for the feedback! We are sorry to hear you were not happy with the overall runtime of this String Trimmer. This unit provides two speeds, push the speed switch to position 1 for low speed or position 2 for high speed.
If you wish to discuss your concerns about the run time you are getting please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934 we are happy to offer you some additional troubleshooting tips.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Has great stuff!
on June 27, 2023
Posted by: Bobble
I bought like a month ago. I had to wait to get the battery. So, on the day of my first use I used it on our "rock garden" which is an area in my back yard that has been needing some TLC. This thing went to town and ate it up! I then used it as an edger and it did extremely well! I normally don't do edging with a string trimmer because the end result is not nery good but this trimmer do an excellent job. This is a well built machine.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Hard to use
on June 15, 2023
Posted by: OKLADY
This machine is heavy and hard to use I bought it because it was said to be so simple but hardly been able to use it for a year now just to bulky to handle correctly and now after rarely using it the string won’t wind getting blisters in my hands trying to turn the knob
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 16, 2023
Dear OKLADY,
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) for any questions or warranty needs.
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) for any questions or warranty needs.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Features are great, but one bad point
on June 3, 2023
Posted by: Charles66
from Farragut, TN
Gender:Male
The only problem I've had is that the string must not have been wound properly at the factory, because one side broke off at the head fairly quickly which required removing the head, the one bad point. The head is extremely hard to remove; I had to wedge the latches open with screwdrivers to get it off. And it was impossible to get back on until I put a little grease on the inside of the case above the latch holes.
Pros: Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Good tool looked used or reconditioned out of box
on May 23, 2023
Posted by: gkyack
from Quakertown, PA
Gender:Male
Ordered this and received it about 2-3 weeks ago. Upon opening the box I noticed the trimmer end was scuffed and had dents in the trimmer head. These were not from shipping as the packing was good inside the box. Tried the online chat but it was a computer and it kept saying it didn't recognize the model number so I gave up. Trimmer seems to work fine but like I said...its only been a few weeks. Wanted to get in touch with someone to see why the trimmer looked used.
Pros: Cost-Saver, Quiet, Environmentally Safe
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 24, 2023
Hello gkyack,
We're sorry to hear of the condition of your string trimmer unit and the difficulties you had in reaching us. This is certainly not an experience we want our valued customers such as yourself to go through. Please note someone from our orders team will be in contact with you shortly to look into this issue further. Thank you for your patience and understanding.
We're sorry to hear of the condition of your string trimmer unit and the difficulties you had in reaching us. This is certainly not an experience we want our valued customers such as yourself to go through. Please note someone from our orders team will be in contact with you shortly to look into this issue further. Thank you for your patience and understanding.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Nice trimmer!
on May 18, 2023
Posted by: Huntersville
from Charlotte
Gender:Male
Just picked this trimmer up, works fantastic and very lightweight (my old one was very heavy) plus it runs on same green works battery I’ve had for 4+ years!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy to use
on April 30, 2023
Posted by: Pat boy
from Mo
Gender:Male
I purchased this trimmer because I am impressed with green works tool’s I own a chainsaw and love it so that’s why I bought the trimmer
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
60V cordless string trimmer
on April 28, 2023
Posted by: Larry740
from West Virginia
Gender:Male
I got this Because the site said 65 minut run time with the 2.5 AH battery. So I ordered this setup with extra 2.5 AH battery so I would be able to work a couple hours or there about. Boy I was wrong. It also stated 50 minut charge time. But that turned into over an hour. And the run time turned int 30 minuts for each battery. So eather the site lied or the testers did. It does have plenty of power.But I can not even charge 1 battery while I am useing the other because once I use the one it needs to cool before charge then charge over an hour. SSi I would Like to know how it was tested, Did your testers actually cut grass or set on their butt for 30 minuts and cut for 30?
Pros: Powerful
Response from greenworkstools.comBy Greenworks, Customer Care, April 28, 2023
Hello Larry740
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use along with operator technique and more. The run-time of a battery would depend on the load acting on the unit while in use (speed, terrain, unit height, grass height, and density). Please be aware that the more power being used from the string trimmer (i.e.stings trimmer speed, terrain, grass height, density, etc.), the faster the battery charge will drain. These are very rough estimates and each user's experience will be different depending on the use and condition of their batteries. The actual run time received ultimately depends on the load acting against the unit while in use along with the operator technique. We would be happy to investigate to see whether your run time would be considered average; please contact our customer helpline at 1-888-909-6757.
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use along with operator technique and more. The run-time of a battery would depend on the load acting on the unit while in use (speed, terrain, unit height, grass height, and density). Please be aware that the more power being used from the string trimmer (i.e.stings trimmer speed, terrain, grass height, density, etc.), the faster the battery charge will drain. These are very rough estimates and each user's experience will be different depending on the use and condition of their batteries. The actual run time received ultimately depends on the load acting against the unit while in use along with the operator technique. We would be happy to investigate to see whether your run time would be considered average; please contact our customer helpline at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com