Customer reviews from greenworkstools.com
Greenworks - 60V 16" Brushless Cordless String Trimmer - Green
Average customer rating
4.5
(573 Reviews)
Rating breakdown 573 reviews
5 Stars
430
4 Stars
78
3 Stars
29
2 Stars
17
1 Star
19
92%of customers recommend this product.
(
444 out of
481)
Customer Reviews for Greenworks - 60V 16" Brushless Cordless String Trimmer - Green
Customer Rating
3
Trimmer is GOOD,
on August 1, 2021
Posted by: Don maz
from Pelham, NH
Gender:Male
I have 4 60 volt tools all are viewed favorably - BUT - the string sold by GREENWORKS is less than desirable. I can’t get past a foot of cutting with having to tap for another serving. I’ve tried EVERYthing I could to swap to a better/ generic head for better Stri g and easier re-filling the spool. Even the preloaded spools are a challenge.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, August 3, 2021
Hello Don maz,
We are sorry to hear that your purchase fell below expectations and would like to hear more about your experience to see how we can do better in the future. Please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS). Thank you for your feedback!
We are sorry to hear that your purchase fell below expectations and would like to hear more about your experience to see how we can do better in the future. Please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS). Thank you for your feedback!
Written by a customer while visiting greenworkstools.com
Posted by: PRF3
from Maryland
Gender:Male
Verified Purchase:Yes
Very powerful and lasts a lot longer than I thought it would off the 4Ah battery (roughly an hour or two).
It is also sturdy, easy to hold and the strap that comes with it helps balance the weigh nicely.
Definitely would recommend.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: GaryW
Verified Purchase:Yes
I've only used it twice but, because I keep being bugged to rate it, okay. So far, so good. If a product could be accurately rated based on only two uses, I'd rate it a 5. If customer support was good, I'd also rate it a 5. But customer support is nearly nonexistent. I've called twice, once for this product (90 minutes on hold for a quick question) and once for another product (60 minutes on hold). To my mind, that doesn't qualify as "customer service".
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 11, 2021
Hello GaryW,
Thank you for taking the time to leave a review. We're happy to hear that you are satisfied with your purchase. I am sorry to read our customer support has been lacking. This is certainly not an experience we want you our valued customers to have to go through. Please know we are working to update our customer support to ensure a faster response time for our customers. Unfortunately, this has been a struggle during our busier season. We thank you for your patience and understanding as we work to improve this experience for you. If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Thank you for taking the time to leave a review. We're happy to hear that you are satisfied with your purchase. I am sorry to read our customer support has been lacking. This is certainly not an experience we want you our valued customers to have to go through. Please know we are working to update our customer support to ensure a faster response time for our customers. Unfortunately, this has been a struggle during our busier season. We thank you for your patience and understanding as we work to improve this experience for you. If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Posted by: L Garcia
from Nobleton, Florida
Gender:Male
Verified Purchase:Yes
A bit heavy but it works great. Battery lasts a long time and it has plenty of power.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Donna Rue
from Northeast Oklahoma
Gender:Female
Verified Purchase:Yes
Dual string trimmer that is amazing lite and easy for a short woman to use
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Largo Florida
Gender:Male
Verified Purchase:Yes
It's awesome. Excellent battery life. Very quiet. Easy to use. No rip cords, loud noises or bad smells. No oil/gas mixing. Absolutely perfect.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Pro 60V 16" Brushless String Trimmer w/ 2.5 Ah Bat
on August 16, 2021
Posted by: xcaman
from MARYLAND
Gender:Male
Verified Purchase:Yes
The battery can be used in many of the battery run products by Greenworks which makes it very convenient. This trimmer is more powerful than my neighbors gas trimmer and much lighter and very easy to use without the mess of gas and oil. The automatic string feeder is top notch without any problems I would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Patrick Sco
from San Antonio Texas
Gender:Male
Verified Purchase:Yes
This string trimmer is awesome!! I ran out of yard to trim after using for an hour. Still had 3/4 battery power left.
I could make a living using this tool but I'm retired...
I could make a living using this tool but I'm retired...
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com