Customer reviews from greenworkstools.com
Greenworks - 60V 16" Brushless Cordless String Trimmer, 2.5Ah Battery/Charger Included - Green
Average customer rating
4.5 out of 5
4.5
(556 Reviews)
Open Ratings Snapshot
Rating breakdown 556 reviews
5 Stars
416
4 Stars
77
3 Stars
28
2 Stars
16
1 Star
19
92%of customers recommend this product. 
(
433 out of 469
)
Best Buy Privacy Policy
Customer Reviews for Greenworks - 60V 16" Brushless Cordless String Trimmer, 2.5Ah Battery/Charger Included - Green
Customer Rating
4 out of 5
4
Great trimmer; blower so-so
on July 12, 2021
Posted by: Anonymous
from Atlanta Georgia area
Verified Purchase:Yes
Only issue is that the blower is not quite as powerful as I expected. Trimmer is very good.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5 out of 5
5
Makes quick work of things!
on July 16, 2021
Posted by: Anonymous
from North Dakota
Gender:Female
Verified Purchase:Yes
I am impressed with the power of this trimmer and blower. They outperform any gas trimmer and blower I have ever used.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4 out of 5
4
Nice unit!
on July 18, 2021
Posted by: Bill VM
from Okla
Gender:Male
Verified Purchase:Yes
I think the shaft is a bit too long. Certainly longer than any trimmer I have ever worked with. I’m also using the belt to get a good balance . It’s that I think in some situations you need to trim at an angle for the head and the length makes it difficult to do.
I like the power of the unit even in the slower speed.
Not too heavy so not getting tired maneuvering it for longer periods. BAttery seems to last as long as I need it for my one acre trim.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3 out of 5
3
60V string trimmer
on July 20, 2021
Posted by: Stosh
from Bluffton SC
Gender:Male
Verified Purchase:Yes
Easy to handle , well balanced,strong motor. Not easy to open the spool casing or reclose after changing the string
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, July 21, 2021
Hello Stosh,

Thank you for your honest feedback! It does take some force in order to turn the head, however, over time it usually works itself in! Be sure that you do not have too much line in the spool and that there are no obstructions in the trimmer head causing this reaction.
Hope this helps, if you are able to please give our customer care team a call when you are with your String Trimmer, they would be happy to assist you with this. Customer Service can be reached at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
4 out of 5
4
Great experience
on July 29, 2021
Posted by: Kakehpants
from Albany, NY
Gender:Female
Verified Purchase:Yes
Love this tool. It was easy to put together and is easy to use. With 2 charged 4.0 batteries I can mow and trim the whole yard. I’ve already recommended this to my neighbors.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3 out of 5
3
Trimmer is GOOD,
on August 1, 2021
Posted by: Don maz
from Pelham, NH
Gender:Male
I have 4 60 volt tools all are viewed favorably - BUT - the string sold by GREENWORKS is less than desirable. I can’t get past a foot of cutting with having to tap for another serving. I’ve tried EVERYthing I could to swap to a better/ generic head for better Stri g and easier re-filling the spool. Even the preloaded spools are a challenge.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, August 3, 2021
Hello Don maz,

We are sorry to hear that your purchase fell below expectations and would like to hear more about your experience to see how we can do better in the future. Please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS). Thank you for your feedback!
Written by a customer while visiting greenworkstools.com
Customer Rating
5 out of 5
5
Quality String Trimmer
on August 10, 2021
Posted by: PRF3
from Maryland
Gender:Male
Verified Purchase:Yes
Very powerful and lasts a lot longer than I thought it would off the 4Ah battery (roughly an hour or two).
It is also sturdy, easy to hold and the strap that comes with it helps balance the weigh nicely.
Definitely would recommend.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3 out of 5
3
So far, so good
on August 11, 2021
Posted by: GaryW
Verified Purchase:Yes
I've only used it twice but, because I keep being bugged to rate it, okay. So far, so good. If a product could be accurately rated based on only two uses, I'd rate it a 5. If customer support was good, I'd also rate it a 5. But customer support is nearly nonexistent. I've called twice, once for this product (90 minutes on hold for a quick question) and once for another product (60 minutes on hold). To my mind, that doesn't qualify as "customer service".
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 11, 2021
Hello GaryW,

Thank you for taking the time to leave a review. We're happy to hear that you are satisfied with your purchase. I am sorry to read our customer support has been lacking. This is certainly not an experience we want you our valued customers to have to go through. Please know we are working to update our customer support to ensure a faster response time for our customers. Unfortunately, this has been a struggle during our busier season. We thank you for your patience and understanding as we work to improve this experience for you. If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
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