Customer reviews from greenworkstools.com
Greenworks - 60V 16" Brushless Cordless String Trimmer, 2.5Ah Battery and Charger Included - Green
Average customer rating
4.5
(569 Reviews)
Rating breakdown 569 reviews
5 Stars
429
4 Stars
77
3 Stars
28
2 Stars
16
1 Star
19
92%of customers recommend this product.
(
442 out of
479)
Customer Reviews for Greenworks - 60V 16" Brushless Cordless String Trimmer, 2.5Ah Battery and Charger Included - Green
Customer Rating
1
too hard to re-string!
on April 1, 2023
Posted by: ChuckD
from Los Angeles CA
Gender:Male
Had to throw it in the garbage after one use, impossible to re-string!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Customer Success Agent, GreenworksTools, April 3, 2023
Hello ChuckD,
Thank you for leaving a review with us. We are sorry to hear about the issues you were experiencing with your spool and restringing it. Some automatic feed spools can be difficult to re-string but we are here to help you. Any one of our customer experience agents would be more than happy to walk you through the re-stringing process over the phone at 1-888-909-6757 and in some cases provide videos that Greenworks creates. The manual is also a great source of information when it comes to tool maintenance.
We also have created a string trimmer head called the Load-N-Go Trimmer Head and TecoMec trimmer head meant for easy re-stringing. You will see those words (Load-N-Go Head and TecoMec) used in descriptions of some trimmers and those ones will be the most convenient to string.
We hope that we are able to assist you in correcting this issue and we appreciate the feedback.
Thank you for leaving a review with us. We are sorry to hear about the issues you were experiencing with your spool and restringing it. Some automatic feed spools can be difficult to re-string but we are here to help you. Any one of our customer experience agents would be more than happy to walk you through the re-stringing process over the phone at 1-888-909-6757 and in some cases provide videos that Greenworks creates. The manual is also a great source of information when it comes to tool maintenance.
We also have created a string trimmer head called the Load-N-Go Trimmer Head and TecoMec trimmer head meant for easy re-stringing. You will see those words (Load-N-Go Head and TecoMec) used in descriptions of some trimmers and those ones will be the most convenient to string.
We hope that we are able to assist you in correcting this issue and we appreciate the feedback.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Attachment Capable...?
on November 11, 2021
Posted by: stbob
from Sullivan County, NY
Gender:Male
Machine says "attachment capable" on it. But lo & behold now green works tells me its not attachment capable. Will go into trash and will buy a different brand...
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care , November 12, 2021
Hello stbob,
Thank you for your review. We wish that you would have contacted us using the number or email address that can be found in your owner's manual, on the string trimmer and in a few other places that are available to our customers.
If you received model (2122802) this unit is not attachment capable however if you received model (2121002) it is attachment capable design accepts attachments from multiple brands. Unfortunately, we do not recommend using brush cutters blades on our units. However, as this model (model 2121002) is attachment-capable, you can purchase a lower brush cutter attachment from another brand such as Ryobi, Poulan Pro, or TrimmerPlus!
We'd appreciate the opportunity to look further into your claims and see how we may help. Please contact the Greenworks customer care team at 1-888-909-6757 and we would be glad to further discuss.
Thank you for your review. We wish that you would have contacted us using the number or email address that can be found in your owner's manual, on the string trimmer and in a few other places that are available to our customers.
If you received model (2122802) this unit is not attachment capable however if you received model (2121002) it is attachment capable design accepts attachments from multiple brands. Unfortunately, we do not recommend using brush cutters blades on our units. However, as this model (model 2121002) is attachment-capable, you can purchase a lower brush cutter attachment from another brand such as Ryobi, Poulan Pro, or TrimmerPlus!
We'd appreciate the opportunity to look further into your claims and see how we may help. Please contact the Greenworks customer care team at 1-888-909-6757 and we would be glad to further discuss.
Written by a customer while visiting greenworkstools.com
Posted by: Pleiades Pines
from Folsom, LA
Gender:Male
Verified Purchase:Yes
Greenworks String Trimmer as satisfying to use as my Greenworks pressure washer and my Greenworks chain saw - need I say more?
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Missing Parts
on August 2, 2021
Posted by: CustomerMissingABracket
from Boston, MA
Gender:Male
Might be a good tool if all the parts were in the box. Long as I cannot attach the handle this is a 1-star tool.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, August 3, 2021
Hello CustomerMissingABracket,
We are sorry to hear that some parts seem to be missing. We would never want out customers to have this experience, and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
We are sorry to hear that some parts seem to be missing. We would never want out customers to have this experience, and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Buyer beware
on November 6, 2021
Posted by: davsant
from Ohio
Gender:Male
Works great BUT if you ever need a part, like bump head you will never find one.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, November 8, 2021
Hello davsant
Sorry to hear you are having a difficult time finding this replacement part! You would need to purchase the Trimmer Head Assembly, part number R0201834-00. Please contact Greenworks directly for replacement parts at 1-888-909-6757.
Sorry to hear you are having a difficult time finding this replacement part! You would need to purchase the Trimmer Head Assembly, part number R0201834-00. Please contact Greenworks directly for replacement parts at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
love Green works products. I have a chainsaw also with a 60v battery. .
on April 26, 2026
Posted by: working widow
from North Carolina
Gender:Female
[This review was collected as part of a promotion.] I have had my trimmer and chainsaw for 2 years. Love the way they operate.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Perry 21
from Cullman, AL.
Gender:Male
Verified Purchase:Yes
Love the heavy duty look and feel of the head on this trimmer. I'm able to complete my trimming on my yard with one charge of supplied 2.5 amp battery. The provided shoulder strap is a BACK SAVER for my old self. Battery recharges quicker than advertised.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: latigo
from Miami,Florida
Gender:Male
Verified Purchase:Yes
The trimmer works fantastic and I don't have to hustle with gasoline and cranking up the trimmer,work very quiet.thanks.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com