Customer reviews from greenworkstools.com
Greenworks - 60V 16" Brushless Cordless String Trimmer - 2.5Ah Battery and Charger
Average customer rating
4.5
(578 Reviews)
Rating breakdown 578 reviews
5 Stars
433
4 Stars
78
3 Stars
30
2 Stars
18
1 Star
19
92%of customers recommend this product.
(
446 out of
484)
Customer Reviews for Greenworks - 60V 16" Brushless Cordless String Trimmer - 2.5Ah Battery and Charger
Customer Rating
5
Love it, and customer service very helpful
on August 1, 2023
Posted by: waw3
from Florida
Gender:Male
Bought 2 years ago (July 2021) for the convenience of the universal "attachment-capable" feature -- and along the way acquired Greenworks blower, Ryobi edger, and TrimmerPlus pole saw attachments. All have worked out very well for me and I've recommended it to several friends.
Pros: Cost-Saver, Easy to Use, Durable, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
CCW spin.. really?
on July 4, 2023
Posted by: James 216789
from Michigan
Used this a few times now. Not balanced very well with a 2.5AH battery, most of the weight is in the lower hand. Biggest gripe is it spins CCW instead of CW which for any right handed person ensures you get all debris thrown right into your legs. Walking backwards helps only slightly. And good luck doing vertical edges.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , July 5, 2023
Hello James 216789,
Thank you for taking the time to voice your concerns.
Most straight shaft trimmers spin their string counter clockwise. As a result, when these trimmers are used to trim against a wall, they cut through the grass much more cleanly and efficiently when moved along said wall from right to left. While our string trimmer are not adjustable, for the best control and balance, ensure that you hold the trimmer by both the switch handle and the auxiliary handle. Stand with the cutting head tipped down at an angle in front, guiding the grass trimmer/edger in a semicircular motion around you. If possible, guide the grass trimmer/edger to the left to cut. The line will cut as soon as it leaves the guard, and the clippings are thrown away from you. If the grass trimmer/edger is not cutting correctly, the cutting line may not be feeding properly and it’s possible that the spool just needs to be removed and rewound - this can also affect the balance. If you are still experiencing issues, we would be happy to look into this matter for you to see how we can help, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Thank you for taking the time to voice your concerns.
Most straight shaft trimmers spin their string counter clockwise. As a result, when these trimmers are used to trim against a wall, they cut through the grass much more cleanly and efficiently when moved along said wall from right to left. While our string trimmer are not adjustable, for the best control and balance, ensure that you hold the trimmer by both the switch handle and the auxiliary handle. Stand with the cutting head tipped down at an angle in front, guiding the grass trimmer/edger in a semicircular motion around you. If possible, guide the grass trimmer/edger to the left to cut. The line will cut as soon as it leaves the guard, and the clippings are thrown away from you. If the grass trimmer/edger is not cutting correctly, the cutting line may not be feeding properly and it’s possible that the spool just needs to be removed and rewound - this can also affect the balance. If you are still experiencing issues, we would be happy to look into this matter for you to see how we can help, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
3
works well, but battery doesn't last long
on July 1, 2023
Posted by: raycole
from Houston TX
Gender:Male
I purchased this a few weeks ago with the 4.0 battery. It requires high power to really cut st. Augustin. Battery lasts only 30 minutes. Might have to return.
Pros: Easy to Use, Quiet, Durable, Environmentally Safe, Effective
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 5, 2023
Hello raycole
Thank you for the feedback! We are sorry to hear you were not happy with the overall runtime of this String Trimmer. This unit provides two speeds, push the speed switch to position 1 for low speed or position 2 for high speed.
If you wish to discuss your concerns about the run time you are getting please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934 we are happy to offer you some additional troubleshooting tips.
Thank you for the feedback! We are sorry to hear you were not happy with the overall runtime of this String Trimmer. This unit provides two speeds, push the speed switch to position 1 for low speed or position 2 for high speed.
If you wish to discuss your concerns about the run time you are getting please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934 we are happy to offer you some additional troubleshooting tips.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Has great stuff!
on June 27, 2023
Posted by: Bobble
I bought like a month ago. I had to wait to get the battery. So, on the day of my first use I used it on our "rock garden" which is an area in my back yard that has been needing some TLC. This thing went to town and ate it up! I then used it as an edger and it did extremely well! I normally don't do edging with a string trimmer because the end result is not nery good but this trimmer do an excellent job. This is a well built machine.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Features are great, but one bad point
on June 3, 2023
Posted by: Charles66
from Farragut, TN
Gender:Male
The only problem I've had is that the string must not have been wound properly at the factory, because one side broke off at the head fairly quickly which required removing the head, the one bad point. The head is extremely hard to remove; I had to wedge the latches open with screwdrivers to get it off. And it was impossible to get back on until I put a little grease on the inside of the case above the latch holes.
Pros: Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Good tool looked used or reconditioned out of box
on May 23, 2023
Posted by: gkyack
from Quakertown, PA
Gender:Male
Ordered this and received it about 2-3 weeks ago. Upon opening the box I noticed the trimmer end was scuffed and had dents in the trimmer head. These were not from shipping as the packing was good inside the box. Tried the online chat but it was a computer and it kept saying it didn't recognize the model number so I gave up. Trimmer seems to work fine but like I said...its only been a few weeks. Wanted to get in touch with someone to see why the trimmer looked used.
Pros: Cost-Saver, Quiet, Environmentally Safe
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 24, 2023
Hello gkyack,
We're sorry to hear of the condition of your string trimmer unit and the difficulties you had in reaching us. This is certainly not an experience we want our valued customers such as yourself to go through. Please note someone from our orders team will be in contact with you shortly to look into this issue further. Thank you for your patience and understanding.
We're sorry to hear of the condition of your string trimmer unit and the difficulties you had in reaching us. This is certainly not an experience we want our valued customers such as yourself to go through. Please note someone from our orders team will be in contact with you shortly to look into this issue further. Thank you for your patience and understanding.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
60V cordless string trimmer
on April 28, 2023
Posted by: Larry740
from West Virginia
Gender:Male
I got this Because the site said 65 minut run time with the 2.5 AH battery. So I ordered this setup with extra 2.5 AH battery so I would be able to work a couple hours or there about. Boy I was wrong. It also stated 50 minut charge time. But that turned into over an hour. And the run time turned int 30 minuts for each battery. So eather the site lied or the testers did. It does have plenty of power.But I can not even charge 1 battery while I am useing the other because once I use the one it needs to cool before charge then charge over an hour. SSi I would Like to know how it was tested, Did your testers actually cut grass or set on their butt for 30 minuts and cut for 30?
Pros: Powerful
Response from greenworkstools.comBy Greenworks, Customer Care, April 28, 2023
Hello Larry740
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use along with operator technique and more. The run-time of a battery would depend on the load acting on the unit while in use (speed, terrain, unit height, grass height, and density). Please be aware that the more power being used from the string trimmer (i.e.stings trimmer speed, terrain, grass height, density, etc.), the faster the battery charge will drain. These are very rough estimates and each user's experience will be different depending on the use and condition of their batteries. The actual run time received ultimately depends on the load acting against the unit while in use along with the operator technique. We would be happy to investigate to see whether your run time would be considered average; please contact our customer helpline at 1-888-909-6757.
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use along with operator technique and more. The run-time of a battery would depend on the load acting on the unit while in use (speed, terrain, unit height, grass height, and density). Please be aware that the more power being used from the string trimmer (i.e.stings trimmer speed, terrain, grass height, density, etc.), the faster the battery charge will drain. These are very rough estimates and each user's experience will be different depending on the use and condition of their batteries. The actual run time received ultimately depends on the load acting against the unit while in use along with the operator technique. We would be happy to investigate to see whether your run time would be considered average; please contact our customer helpline at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Awesome product!
on April 9, 2023
Posted by: John R.
from Bel Air, MD
Gender:Male
Often when I purchase products online, they aren't quite what I expected. They are acceptable, but not great. This trimmer is an exception. It is an EXCEPTIONAL PRODUCT! The price was right, the delivery was super-fast, and the performance.......WOW! I just finished using it for the first time and trust me, it is everything you want in a trimmer and more. I have a steep hill in my backyard that I have been paying a company to cut each week because it is so steep and requires a powerful trimmer. I was able to knock it out in 30 minutes! The unit will pay for itself in a month! It is HEAVY; make no mistake. But it is powerful and will get the job done!
I now have a Greenworks mower, blower, and trimmer, and I am thoroughly satisfied with each one! THANK YOU!
I now have a Greenworks mower, blower, and trimmer, and I am thoroughly satisfied with each one! THANK YOU!
Pros: Convenient, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com