Customer reviews from greenworkstools.com
Greenworks - 60V 16" Brushless Cordless String Trimmer - 2.5Ah Battery and Charger
Average customer rating
4.5
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
1,008
4 Stars
198
3 Stars
62
2 Stars
48
1 Star
58
90%of customers recommend this product.
(
1,026 out of
1,139)
Customer Reviews for Greenworks - 60V 16" Brushless Cordless String Trimmer - 2.5Ah Battery and Charger
Customer Rating
4
Very handy and useful - but I need a part!
on July 22, 2026
Posted by: Ruth18958
from Estacada, OR
Gender:Female
I bought this last year for cutting the weeds and grass on our rough ground. Because our ground is very rocky, a bladed mower is always hitting a rock here and there. The string is very adequate for cutting the weeds, and doesn't have the dangers of whacking a big rock unexpectedly with a medal blade whirling at high speeds. The big wheels are nice, the machine is lighter than many mowers, and the weight balanced well over the wheels. The guards work very well. When I use a hand string trimmer i end up with bits of vegetation all over my jeans and even a little on my glasses. With this, I am still clean at the end of the job. The battery will typically allow me to cut for about 45 minutes. It doesn't seem to use both batteries at once, but after depleting the one on the left, will switch to the right, but generally I have to at least stop the mower to get it to switch; sometimes I need to physically removed the depleted battery. I am really bummed that parts are not available. It doesn't get heavy use here - I still have 3 strings left of the pack of strings that came with it, but the bump guard on the head broke completely off yesterday. It appears to have been weakly spot welded into place. I guess I now have to find someone who can weld and do a good job to get that part back on. I can mow without it, but weed stems and grass wrap around the shaft, and I have to turn the mower over periodically and pull all that debris loose. Yesterday, I even got a sizeable piece of gravel up in the sleeve around the shaft, and it made considerable noise. Would be nice to just order the part, take the remainder of the old part off that is held on with a bolt and then bolt the replacement part on.
Pros: Convenient, Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, August 5, 2026
Thank you for taking the time to share your detailed feedback on the 60V 22" Wheeled String Trimmer! We are thrilled to hear that the trimmer's balance, guard coverage, and string setup have made clearing rocky, uneven terrain much safer and cleaner for you. We also sincerely appreciate your candid notes regarding the battery switching behavior and the broken bump guard, as we want your machine operating smoothly and reliably.
Regarding the battery dual-port operation, the system is designed to draw from one battery until it reaches a low-voltage threshold before automatically transferring to the second. A brief pause in trigger engagement is often necessary to allow the internal control board to recognize the switch, but you should not need to physically remove a battery. To help ensure seamless automatic switching, verify that both battery packs are fully latched into place and that the terminal contacts inside the bay remain clean and clear of dust or fine debris. For the broken bump guard, we strongly caution against attempting to weld components onto the trimmer head assembly, as DIY welding can throw off shaft balance, generate dangerous metal fatigue, or impact warranty coverage.
For visual guides on general tool maintenance, battery port care, and operating tips, please feel free to visit the Greenworks YouTube Channel. We want to help get your machine properly equipped so you don't have to deal with grass wrapping around the shaft, so please contact our Customer Success Team directly so we can look into part availability for your specific model, review your warranty options, and assist you with securing a replacement guard assembly. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757.
Regarding the battery dual-port operation, the system is designed to draw from one battery until it reaches a low-voltage threshold before automatically transferring to the second. A brief pause in trigger engagement is often necessary to allow the internal control board to recognize the switch, but you should not need to physically remove a battery. To help ensure seamless automatic switching, verify that both battery packs are fully latched into place and that the terminal contacts inside the bay remain clean and clear of dust or fine debris. For the broken bump guard, we strongly caution against attempting to weld components onto the trimmer head assembly, as DIY welding can throw off shaft balance, generate dangerous metal fatigue, or impact warranty coverage.
For visual guides on general tool maintenance, battery port care, and operating tips, please feel free to visit the Greenworks YouTube Channel. We want to help get your machine properly equipped so you don't have to deal with grass wrapping around the shaft, so please contact our Customer Success Team directly so we can look into part availability for your specific model, review your warranty options, and assist you with securing a replacement guard assembly. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Cutting head spins in wrong direction
on July 20, 2026
Posted by: LiveforChrist
Love the 23' of string this new one will hold. My old trimmer spun clockwise and threw the cutting away from you. This new one spins counterclockwise and throws the cuttings at your legs and makes it harder to cut because you are pushing the head and it is spinning against you. I don't like the rotation of the cutting head.
Response from greenworkstools.comBy Greenworks, July 20, 2026
Thank you for sharing your feedback. We are glad to hear you appreciate the increased line capacity, but we understand your concerns regarding the rotation direction and how it affects usability. The rotation direction on this model is part of the design and may differ from previous units. Cutting performance and debris direction can vary depending on trimming angle, positioning, and technique. For improved control and to help direct debris away from you, we recommend adjusting your stance and trimming from right to left when possible, as well as using the guard to help deflect clippings. We understand that changes in design can take some getting used to, and we appreciate you sharing your experience. If you ever have specific questions or concerns about our products, contact Greenworks via chat on our website, call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love My Greenworks Trimmer
on July 18, 2026
Posted by: Mot45
from Georgia
Gender:Male
This is a great trimmer. Have had several gas trimmers and this one beats them all. Plenty of power for big jobs. No gas and oil to mix and no fumes.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love My Trimmer
on July 18, 2026
Posted by: Mot45
Gender:Male
Have had several gas trimmers and this cordless trimmer beats them all. No gas mixing or fumes. Has plenty of power for any job. Have 4 Greenworks products and love all of them.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Posted by: MMMMl
Gender:Male
Verified Purchase:Yes
Excellent product works great easy to load trimmer line
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Thor 1
Gender:Male
Verified Purchase:Yes
I had bought a greenworks 40v weed wacker a while ago, but the grass here is Bahia, so I had to upgrade to a 60v the 40v wasn’t powerful enough.The 60v is perfect. A lot of power and I love the new system to load the line.
Pros: Convenient, Easy to Use, Quiet, Durable, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Posted by: Mike4
from York, PA
Gender:Male
Verified Purchase:Yes
This replacement part works well, but there should be an option to purchase the bump knob separately from the entire trimmer head. The bump knob experiences more wear than any other part, and users should not have to buy an entire trimmer head just to replace that one part.
Pros: Easy to Use, Quiet, Effective
Response from greenworkstools.comBy Greenworks, July 8, 2026
Hello Mike4.
Thank you for your feedback. We are glad to hear the trimmer head is performing well for you. We understand your concern regarding the bump knob and the need to replace the entire trimmer head when that component wears out. As a workaround, we recommend checking the bump knob regularly for wear, cleaning away any debris that may affect its operation, and making sure the trimmer line is loaded correctly to reduce unnecessary strain on the part. If the bump knob becomes worn or damaged, replacing the full trimmer head may be the most reliable option at this time. Our success team can also help confirm whether there are any compatible replacement parts or alternative solutions for your specific model. Your feedback is valuable, as the bump knob is a high-contact wear item, and we recognize the benefit of offering it as a separate replacement part. We appreciate you taking the time to share your experience. If you require any additional support or have questions regarding a product, we recommend trying our Q&A section on products' page or Chat with us directly on our website or call 1-888-909-6757. We are here to help.
Thank you for your feedback. We are glad to hear the trimmer head is performing well for you. We understand your concern regarding the bump knob and the need to replace the entire trimmer head when that component wears out. As a workaround, we recommend checking the bump knob regularly for wear, cleaning away any debris that may affect its operation, and making sure the trimmer line is loaded correctly to reduce unnecessary strain on the part. If the bump knob becomes worn or damaged, replacing the full trimmer head may be the most reliable option at this time. Our success team can also help confirm whether there are any compatible replacement parts or alternative solutions for your specific model. Your feedback is valuable, as the bump knob is a high-contact wear item, and we recognize the benefit of offering it as a separate replacement part. We appreciate you taking the time to share your experience. If you require any additional support or have questions regarding a product, we recommend trying our Q&A section on products' page or Chat with us directly on our website or call 1-888-909-6757. We are here to help.
Written by a customer while visiting greenworkstools.com
Posted by: Miker1212
Gender:Male
Verified Purchase:Yes
I love this trimmer and I already have another one. However, this one a different head on it and it is extremely difficult to get the string to pass all the way through. When you're trying to restring it. I can only get it to go in from one side and it takes a lot of work and patience to get it to finally slide through. My older one does not have that problem but the head is different on it
Pros: Cost-Saver, Easy to Use, Durable
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, June 26, 2026
Hello Miker1212.
We are sorry to hear about the difficulty you are experiencing with restringing the trimmer, and we appreciate your continued support of Greenworks. It sounds like your unit may be equipped with an S-Type trimmer head, which can require a slightly different technique compared to older styles.
To help make the process easier, we recommend ensuring you are using the correct line diameter specified for your model and cutting a straight, clean edge on the line before inserting it. Try gently rotating the head while feeding the line through, as this can help align the internal channel and allow the line to pass through more smoothly. If resistance continues, check for any debris or buildup inside the eyelets that could be obstructing the path.
For a step-by-step visual guide, you can reference the following video which demonstrates how to properly load line on this style of head: https://www.youtube.com/watch?v=-3UtaGkO0vI&t=53s
If the issue persists, our success team would be happy to take a closer look and assist further. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.
We are sorry to hear about the difficulty you are experiencing with restringing the trimmer, and we appreciate your continued support of Greenworks. It sounds like your unit may be equipped with an S-Type trimmer head, which can require a slightly different technique compared to older styles.
To help make the process easier, we recommend ensuring you are using the correct line diameter specified for your model and cutting a straight, clean edge on the line before inserting it. Try gently rotating the head while feeding the line through, as this can help align the internal channel and allow the line to pass through more smoothly. If resistance continues, check for any debris or buildup inside the eyelets that could be obstructing the path.
For a step-by-step visual guide, you can reference the following video which demonstrates how to properly load line on this style of head: https://www.youtube.com/watch?v=-3UtaGkO0vI&t=53s
If the issue persists, our success team would be happy to take a closer look and assist further. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com