Customer reviews from greenworkstools.com
Greenworks - 60V 16" Brushless Cordless String Trimmer, 2.5Ah Battery/Charger Included - Green
Average customer rating
4.5
(556 Reviews)
Rating breakdown 556 reviews
5 Stars
416
4 Stars
77
3 Stars
28
2 Stars
16
1 Star
19
92%of customers recommend this product.
(
433 out of
469)
Customer Reviews for Greenworks - 60V 16" Brushless Cordless String Trimmer, 2.5Ah Battery/Charger Included - Green
Customer Rating
5
I can operate this
on June 9, 2025
Posted by: Moms
from Lee Co Virginia
Gender:Female
[This review was collected as part of a promotion.] I'm so happy to have a yard tool i can use without needing any one else to start it for me. It's not too heavy and I am able to do yard work when I want to without depending on husband or son's to start a pull type weedeater. Easy to operate, haven't seen a downside to this yet. Great product. It's quiet, not too awkward.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Swing and a miss on this one. Difficult and dirty.
on June 24, 2025
Posted by: Speedracer
Gender:Male
I’m sorry Greenworks, but I hate this thing. I LOVE all of my greenworks tools, but this one makes me angry every time I use it. It’s unbalanced with a battery and is difficult to balance with the shoulder strap. It spins in the wrong direction and spits debris all over your legs. I look like I hit a piñata full of grass every time I use it. It chews through string at an alarming rate. Bumping the trimmer to advance the string causes the trimmer to gouge the grass. Good luck trying to edge with it as it just tears up the lawn. Get one mm too close to the fence when trimming and say good by to half your string as it will suck it all out and wrap around the fence. I hate this thing.
Pros: Quiet, Powerful
Response from greenworkstools.comBy Greenworks, June 25, 2025
Hello Speedracer.
Thank you for choosing Greenworks Tools for you lawn care needs and for bringing your customer experience to our attention. Your feedback is valued, and continuous improvement is a priority. We would like to get in touch to ensure that your tool is operating up to our performance standards. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.
Thank you for choosing Greenworks Tools for you lawn care needs and for bringing your customer experience to our attention. Your feedback is valued, and continuous improvement is a priority. We would like to get in touch to ensure that your tool is operating up to our performance standards. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Disappointed with the quality.
on July 23, 2025
Posted by: Reg Air
The head cover on the spool is weak and breaks quickly. Thus makes the entire trimmer USELESS! This is my second trimmer with the same problem. Greenworks need to really improve the wear parts or make them readily available to buy and replace. The motor is OK - could be stronger as it does not rotate as fast as gas.
Response from greenworkstools.comBy Greenworks, July 28, 2025
Hello Reg Air.
Thank you for sharing your experience. The spool cover is a common wear-and-tear part and recommends having spare parts on hand for easier maintenance. You can find replacement spool caps on the Greenworks Tools website (https://www.greenworkstools.com/pages/parts-finder). Ensure you are using the correct line size for your trimmer, as using the wrong size can impact performance and potentially cause additional issues. We hope you will find this information useful. If you need any further support, our team is available to assist you. You can connect with us through Live Chat on our website at www.greenworkstools.com, or by phone at 1-888-909-6757.
Thank you for sharing your experience. The spool cover is a common wear-and-tear part and recommends having spare parts on hand for easier maintenance. You can find replacement spool caps on the Greenworks Tools website (https://www.greenworkstools.com/pages/parts-finder). Ensure you are using the correct line size for your trimmer, as using the wrong size can impact performance and potentially cause additional issues. We hope you will find this information useful. If you need any further support, our team is available to assist you. You can connect with us through Live Chat on our website at www.greenworkstools.com, or by phone at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Posted by: Cecilia Rice
Verified Purchase:Yes
Plenty of power. This handled much like our old gas powered model without the smell or hassle. Assembly was easy, and the battery charged quickly and lasted for our large property. This was a great purchase so far!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Do not buy from this company
on June 5, 2021
Posted by: Bdwhe77
from Okc, Ok
I'm on my second trimmer in 2 years and I hate it. The bump feed probably lasted 30 minutes. The battery is a pain to get in and out of the trimmer.
I guess the 30 minutes was 3 times as long as the 40v hedge cutter lasted .
My mower is on its second card which only took a month to replace (before covid) the repair place told me I got the last one in the region and all the others, since their cards go out a lot, were looking at 5 months to get their cards replaced.
Seriously, stay away from this company.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care , June 9, 2021
Hello Bdwhe77,
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you have two units experiencing the same problem. If you are interested in discussing these issues directly with our team, please give us a call at 1-888-909-6757 (1-888-90WORKS) or send an email using the customer contact form located on our website.
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you have two units experiencing the same problem. If you are interested in discussing these issues directly with our team, please give us a call at 1-888-909-6757 (1-888-90WORKS) or send an email using the customer contact form located on our website.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Avoid all all costs
on March 9, 2022
Posted by: AncientOne
from Californi
Gender:Male
First let me say that I am a huge fan of Greenworks tools! About a year ago I decided to step away from my fleet of gas powered equipment and go green. I began with the lawnmower and after extensive research I chose Greenworks 60V Ultrapower. My decision was a forward-looking one. The lawnmower exceeded my expectations and over several months I added a chainsaw, polesaw, hedge trimmer, blower, pole hedge trimmer, this string trimmer and most recently a tiller. With the exception of the trimmer and the tiller (missing handle attachment bolt) I have been extremely satisfied and impressed.
With regards to the trimmer, I have some serious remorse. From a design standpoint it is flawed. First, if you want to use it as an edger, forget about it. The battery does not latch in securely and constantly pop out and will even fall out. Second, the trimmer string keeps snapping off at the point where it exits the head. Thus requiring rewinding the head. I have tried other string brands, including those that work fine in my gas trimmers, with the same result. This brings me to my last major issue: the trimmer head. I have large hands but find the diameter of the trimmer head so large that it is extremely hard to grasp and remove/install. This is a problem as the sting is constantly breaking inside the head such that it will not advance. So I have spent more time removing the head and string, installing the head, threading and winding the string and trying to trim or edge.
I hung this thing up after the first month of attempted use. Each month I give it another try with the same results.
The other day, I decided this routine of trying the same thing over and over and expecting a different outcome was insane. So, I wrote this review. Not only would I not recommend this to a friend. I would not recommend this to my worst enemy. I do, however, recommend Greenworks and their 60V UltraPower line highly! For example, the first job to the chainsaw was to cut down and buck up to 30” oak trees that were dying. A jogger came by towards the end and asked if I did all that with my 18” electric saw and I proudly said “hell yes”.
With regards to the trimmer, I have some serious remorse. From a design standpoint it is flawed. First, if you want to use it as an edger, forget about it. The battery does not latch in securely and constantly pop out and will even fall out. Second, the trimmer string keeps snapping off at the point where it exits the head. Thus requiring rewinding the head. I have tried other string brands, including those that work fine in my gas trimmers, with the same result. This brings me to my last major issue: the trimmer head. I have large hands but find the diameter of the trimmer head so large that it is extremely hard to grasp and remove/install. This is a problem as the sting is constantly breaking inside the head such that it will not advance. So I have spent more time removing the head and string, installing the head, threading and winding the string and trying to trim or edge.
I hung this thing up after the first month of attempted use. Each month I give it another try with the same results.
The other day, I decided this routine of trying the same thing over and over and expecting a different outcome was insane. So, I wrote this review. Not only would I not recommend this to a friend. I would not recommend this to my worst enemy. I do, however, recommend Greenworks and their 60V UltraPower line highly! For example, the first job to the chainsaw was to cut down and buck up to 30” oak trees that were dying. A jogger came by towards the end and asked if I did all that with my 18” electric saw and I proudly said “hell yes”.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 10, 2022
Hello AncientOne,
Thank you for your honest review and you continued support! We are concerned to read that you are feeling let down by this string trimmer. There are a few points that you have mentioned that do not seem normal such as battery not latching and popping out. We would like to discuss this concern as well as the overall performance further with you. A member of our Customer Care team will be in touch shortly. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Let's see if we can move this towards a more positive experience.
Thank you for your honest review and you continued support! We are concerned to read that you are feeling let down by this string trimmer. There are a few points that you have mentioned that do not seem normal such as battery not latching and popping out. We would like to discuss this concern as well as the overall performance further with you. A member of our Customer Care team will be in touch shortly. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Let's see if we can move this towards a more positive experience.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Excellent product
on December 5, 2023
Posted by: gansegrun
from Louisville, KY
Gender:Male
I borrowed this item from my local tool library. It was easy to use and as powerful as the gas version I grew up using and no silly fuel mixing or rip cord fighting. Handled my yard just fine in one charge per yard, front and back. This is after not trimming for a year.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
CCW spin.. really?
on July 4, 2023
Posted by: James 216789
from Michigan
Used this a few times now. Not balanced very well with a 2.5AH battery, most of the weight is in the lower hand. Biggest gripe is it spins CCW instead of CW which for any right handed person ensures you get all debris thrown right into your legs. Walking backwards helps only slightly. And good luck doing vertical edges.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , July 5, 2023
Hello James 216789,
Thank you for taking the time to voice your concerns.
Most straight shaft trimmers spin their string counter clockwise. As a result, when these trimmers are used to trim against a wall, they cut through the grass much more cleanly and efficiently when moved along said wall from right to left. While our string trimmer are not adjustable, for the best control and balance, ensure that you hold the trimmer by both the switch handle and the auxiliary handle. Stand with the cutting head tipped down at an angle in front, guiding the grass trimmer/edger in a semicircular motion around you. If possible, guide the grass trimmer/edger to the left to cut. The line will cut as soon as it leaves the guard, and the clippings are thrown away from you. If the grass trimmer/edger is not cutting correctly, the cutting line may not be feeding properly and it’s possible that the spool just needs to be removed and rewound - this can also affect the balance. If you are still experiencing issues, we would be happy to look into this matter for you to see how we can help, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Thank you for taking the time to voice your concerns.
Most straight shaft trimmers spin their string counter clockwise. As a result, when these trimmers are used to trim against a wall, they cut through the grass much more cleanly and efficiently when moved along said wall from right to left. While our string trimmer are not adjustable, for the best control and balance, ensure that you hold the trimmer by both the switch handle and the auxiliary handle. Stand with the cutting head tipped down at an angle in front, guiding the grass trimmer/edger in a semicircular motion around you. If possible, guide the grass trimmer/edger to the left to cut. The line will cut as soon as it leaves the guard, and the clippings are thrown away from you. If the grass trimmer/edger is not cutting correctly, the cutting line may not be feeding properly and it’s possible that the spool just needs to be removed and rewound - this can also affect the balance. If you are still experiencing issues, we would be happy to look into this matter for you to see how we can help, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com