Customer reviews from greenworkstools.com
Greenworks - 60V 16" Brushless Cordless String Trimmer, 2.5Ah Battery/Charger Included - Green
Average customer rating
4.5
(556 Reviews)
Rating breakdown 556 reviews
5 Stars
416
4 Stars
77
3 Stars
28
2 Stars
16
1 Star
19
92%of customers recommend this product.
(
433 out of
469)
Customer Reviews for Greenworks - 60V 16" Brushless Cordless String Trimmer, 2.5Ah Battery/Charger Included - Green
Customer Rating
3
Good tool looked used or reconditioned out of box
on May 23, 2023
Posted by: gkyack
from Quakertown, PA
Gender:Male
Ordered this and received it about 2-3 weeks ago. Upon opening the box I noticed the trimmer end was scuffed and had dents in the trimmer head. These were not from shipping as the packing was good inside the box. Tried the online chat but it was a computer and it kept saying it didn't recognize the model number so I gave up. Trimmer seems to work fine but like I said...its only been a few weeks. Wanted to get in touch with someone to see why the trimmer looked used.
Pros: Cost-Saver, Quiet, Environmentally Safe
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 24, 2023
Hello gkyack,
We're sorry to hear of the condition of your string trimmer unit and the difficulties you had in reaching us. This is certainly not an experience we want our valued customers such as yourself to go through. Please note someone from our orders team will be in contact with you shortly to look into this issue further. Thank you for your patience and understanding.
We're sorry to hear of the condition of your string trimmer unit and the difficulties you had in reaching us. This is certainly not an experience we want our valued customers such as yourself to go through. Please note someone from our orders team will be in contact with you shortly to look into this issue further. Thank you for your patience and understanding.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Has great stuff!
on June 27, 2023
Posted by: Bobble
I bought like a month ago. I had to wait to get the battery. So, on the day of my first use I used it on our "rock garden" which is an area in my back yard that has been needing some TLC. This thing went to town and ate it up! I then used it as an edger and it did extremely well! I normally don't do edging with a string trimmer because the end result is not nery good but this trimmer do an excellent job. This is a well built machine.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great weed eater needs some improvements
on August 20, 2023
Posted by: Caverill
from Fl
Gender:Male
I have had this 3 months. Took some getting used to after my gas for 10 yrs...need a smaller shield. The shield is way to big. I know electric but the trigger needs more play..took awhile to find a sweet spot between all on or lowered speeds along fence...also the battery is light but won't do an acre of fence driveway and a dozen trees. I use big heavy one from the mower and do all in one charge...love the power and no gas or pulling cord to start...
Pros: Cost-Saver
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Strong Trimmer - Easy - Heavy Duty String Required
on April 23, 2024
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to hold and has a lot of power. Love that it's in my battery eco system with my Greenworks mower and blower. Way more powerful than my old Ryobi stringer that I had to have on the high power option. With this I can leave the switch on lower power and cover most of my needs and only kick it up to higher power for any deep grass I run into. It's also more comfortable to hold than other trimmers I've used in the past.
Only reason I did 4 stars and not 5 is the trimmer string provided is only heavy duty enough when in low power mode. When I switch it to high power it spins so fast the line breaks and I have to take it all out and restring. I will buy thicker string to use from here on out and expect I'll have no issues with that anymore.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: SRSAurora
Verified Purchase:Yes
The blower works great. The weed trimmer has constant issue running out of string. I have to stop constantly and restring it. Yes, I read a followed the instructions. Best case has been to stop every 4 feet and bang the string head hard. Nos sure how long it will last. Yes, I’ve measured out 12 ft and tried 3 sizes of string. Thanks
Response from greenworkstools.comBy Greenworks, May 27, 2024
Hello SRSAurora,
Thank you for your review. We are sorry to hear that you're having an issue with the line feeding. Often when the trimmer line will not advance, it is due to one of the following possibilities.
1. The motor shaft or trimmer head is bound with grass -> Stop the trimmer, unplug the trimmer, and remove the grass.
2. Spool is dirty.
3. Line is tangled in the spool -> Unplug the trimmer, remove the line from the spool, and rewind.
We hope this helps! Should you require further assistance to appropriately address your concerns with one of our Product Experts, for the fastest support, reach out to us by Chat - our friendly Live Virtual Assistant is available Monday – Friday: 9:30am – 5pm E.T. If you need help from a human, they'll direct you to one during the hours of operation: Monday to Friday: 9am – 7pm E.T. Our helpline number is 1-888-90-WORKS (1-888-909-6757).
Thank you for your review. We are sorry to hear that you're having an issue with the line feeding. Often when the trimmer line will not advance, it is due to one of the following possibilities.
1. The motor shaft or trimmer head is bound with grass -> Stop the trimmer, unplug the trimmer, and remove the grass.
2. Spool is dirty.
3. Line is tangled in the spool -> Unplug the trimmer, remove the line from the spool, and rewind.
We hope this helps! Should you require further assistance to appropriately address your concerns with one of our Product Experts, for the fastest support, reach out to us by Chat - our friendly Live Virtual Assistant is available Monday – Friday: 9:30am – 5pm E.T. If you need help from a human, they'll direct you to one during the hours of operation: Monday to Friday: 9am – 7pm E.T. Our helpline number is 1-888-90-WORKS (1-888-909-6757).
Written by a customer while visiting greenworkstools.com
Posted by: Justin_in_Salado
from Salado, TX
Gender:Male
Verified Purchase:Yes
Replaced an old Husqevarna trimmer with the Greenworks. The old trimmer wouldn’t last long enough to finish the yard without a second charge. Granted the task was too large for one battery, we live on 11 acres and I use the trimmer along the road easement along the front of the property. Using the Greenworks if I have a large job I now have multiple batteries from the various tools in my collection. It’s worth finding a brand and voltage of a battery system to invest in so everything can use the same batteries. I now have a trimmer, edger, chainsaw, pole saw, power inverter, work light, and a mini bike that all work on the same battery system.
Pros: Convenient, Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great
on August 25, 2024
Posted by: Weed wacker 214
from Baden Pa
Gender:Male
[This review was collected as part of a promotion.] I just bought this yesterday. My gas powered trimmer broke down so I thought I’d try a cordless trimmer again. Nice to see it has two strings. Easy to put together and cut very nice. No complaints so far
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Ted Glass
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've used this 3 times so far to trim/edge my yard after mowing. Able to just swap the battery from the mower and still have enough charge to finish. Plenty of power, lightweight, and the easy load system for replacing string is great.
Pros: Easy to Use, Durable, Effective, Powerful
Written by a customer while visiting greenworkstools.com