Customer reviews from greenworkstools.com
Greenworks - 60V 16" Brushless Cordless String Trimmer - 2.5Ah Battery and Charger
Average customer rating
4.5
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
1,008
4 Stars
198
3 Stars
62
2 Stars
48
1 Star
58
90%of customers recommend this product.
(
1,026 out of
1,139)
Customer Reviews for Greenworks - 60V 16" Brushless Cordless String Trimmer - 2.5Ah Battery and Charger
Posted by: 2hats
from Delaware
Gender:Male
Verified Purchase:Yes
I must say its the best string for the buck. NO complaints
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: P Freeman
from Estillfork, AL
Gender:Female
Verified Purchase:Yes
The weed eater works great but the battery dies after 10 minutes.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: John West
Verified Purchase:Yes
Very powerful beats any other weed Wacker I have ever owned
Written by a customer while visiting greenworkstools.com
Posted by: Asdfghjkl
Verified Purchase:Yes
I find it too long to be comfortable holding, I'm 5'8".
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , June 9, 2021
Hello Asdfghjkl,
Thank you for taking the time to share your feedback with us. We are sorry to hear that your purchase fell below expectations
While the shaft’s length is not adjustable, you can set the position of the handle as you like to achieve the right balance (you just loosen the screw and slide it up or down). And it is comfortable even for tall people!
If you are interested in discussing these issues directly with our team, please give us a call or send an email using the customer contact form located on our website.
Thank you for taking the time to share your feedback with us. We are sorry to hear that your purchase fell below expectations
While the shaft’s length is not adjustable, you can set the position of the handle as you like to achieve the right balance (you just loosen the screw and slide it up or down). And it is comfortable even for tall people!
If you are interested in discussing these issues directly with our team, please give us a call or send an email using the customer contact form located on our website.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Replaced my gas-powered trimmer with this, and I'm glad I did.
on June 6, 2021
Posted by: tripplej
No pull-start, instant-on, light weight, good balance, very low noise, and general all-around ease of use make this an excellent yard tool.
Written by a customer while visiting greenworkstools.com
Posted by: Spook 1948
Verified Purchase:Yes
It doesn't work with my weed eater in any shape or form. Total waste of money. No satisfaction at all. Will not be buying this brand again . Can't find any replace that work with ultrapower 60 volt any where so weed eater will be useless
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, June 9, 2021
Hello Spook 1948,
We are sorry for the experience you had with our product. We appreciate you bringing this to our attention, know that this is not what we expect from our products, and we urge you to contact our customer care support team using the contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist.
We look forward to making it right!
We are sorry for the experience you had with our product. We appreciate you bringing this to our attention, know that this is not what we expect from our products, and we urge you to contact our customer care support team using the contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist.
We look forward to making it right!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Do not buy from this company
on June 5, 2021
Posted by: Bdwhe77
from Okc, Ok
I'm on my second trimmer in 2 years and I hate it. The bump feed probably lasted 30 minutes. The battery is a pain to get in and out of the trimmer.
I guess the 30 minutes was 3 times as long as the 40v hedge cutter lasted .
My mower is on its second card which only took a month to replace (before covid) the repair place told me I got the last one in the region and all the others, since their cards go out a lot, were looking at 5 months to get their cards replaced.
Seriously, stay away from this company.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care , June 9, 2021
Hello Bdwhe77,
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you have two units experiencing the same problem. If you are interested in discussing these issues directly with our team, please give us a call at 1-888-909-6757 (1-888-90WORKS) or send an email using the customer contact form located on our website.
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you have two units experiencing the same problem. If you are interested in discussing these issues directly with our team, please give us a call at 1-888-909-6757 (1-888-90WORKS) or send an email using the customer contact form located on our website.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Good Blower, bad trimmer.
on June 3, 2021
Posted by: jj_conkle
from Indiana
Gender:Male
Bought this last year in 2020 and I was very impressed with both of my machines. I was able to trim my whole yard, and blow the trimmings back into the yard and yet still have battery life left. My trouble only came when I had to re-wire the trimmer, and It is literally impossible. I've looked up so many videos, followed up on the manual, had 3 other people try it, and contacted support to no avail.
I am extremely disappointed in my trimmer, but very pleased with my blower. At this point, it'd be easier to just buy a blower itself and a trimmer to save time and money.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , June 4, 2021
Hello jj_conkle,
We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each waiting customer while giving everyone the attention their request requires and deserves. We want nothing less than to be able to assist our customers as quickly as possible. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We know that this is not an ideal situation. If you have not yet heard back from us, please check your junk/spam folder our response may have landed there. If you are willing, please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. We can also be reached at 1-888-909-6757. Currently, our hours of operation for our helpline are Monday to Friday 9 AM - 5 PM EST. You can always ask us questions as well using the Q&A section on our website. Thank you for your understanding and patience.
We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each waiting customer while giving everyone the attention their request requires and deserves. We want nothing less than to be able to assist our customers as quickly as possible. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We know that this is not an ideal situation. If you have not yet heard back from us, please check your junk/spam folder our response may have landed there. If you are willing, please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. We can also be reached at 1-888-909-6757. Currently, our hours of operation for our helpline are Monday to Friday 9 AM - 5 PM EST. You can always ask us questions as well using the Q&A section on our website. Thank you for your understanding and patience.
Written by a customer while visiting greenworkstools.com