Customer reviews from greenworkstools.com
Greenworks - 60V 16" Brushless Cordless String Trimmer, 2.5Ah Battery/Charger Included - Green
Average customer rating
4.5
(556 Reviews)
Rating breakdown 556 reviews
5 Stars
416
4 Stars
77
3 Stars
28
2 Stars
16
1 Star
19
92%of customers recommend this product.
(
433 out of
469)
Customer Reviews for Greenworks - 60V 16" Brushless Cordless String Trimmer, 2.5Ah Battery/Charger Included - Green
Customer Rating
1
starts running as soon as it winds up speed it dies
on May 25, 2021
Posted by: Bob Bel
from Medford, Oregon
Gender:Male
My son bought 40v 2 battery weed wacker new for mother's day second time out she complained of it dying when she uses it. It now spins up then dies like the batteries are dead but both are 24.4 V no load.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , May 27, 2021
Hello Bob Bel,
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you still require further assistance, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit, battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you still require further assistance, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit, battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from AZ
Gender:Male
Verified Purchase:Yes
Amazing trimmer. Easy to use. Powerful. The dual power adjustment is a wonderful feature.
You will not go wrong with this trimmer.
You will not go wrong with this trimmer.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: DJhatman
Verified Purchase:Yes
Really like the precise speed control for edging. Like the balance of the trimmer making it easier on the back. Battery life is more than adequate for my needs.
Written by a customer while visiting greenworkstools.com
Posted by: VerdeGo
from Kaysville
Gender:Male
Verified Purchase:Yes
I love this trimmer. It is simple and convenient and works every time. I always had problems with my gas trimmer so I rarely used it. I use this one every week. I love the fact that it is 16" and uses .095 line. The 2.5amp battery is ok, but for my size yard, I use my 6amp battery and I never run out of juice. It is a bit heavy but not much more than my gas trimmer.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Dutcharoo
Verified Purchase:Yes
A great residential string trimmer with good balance and run time. Adding trimmer line is simple with the new “Load and Go” system this Greenworks uses.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Replaced my gas-powered trimmer with this, and I'm glad I did.
on June 6, 2021
Posted by: tripplej
No pull-start, instant-on, light weight, good balance, very low noise, and general all-around ease of use make this an excellent yard tool.
Written by a customer while visiting greenworkstools.com
Posted by: John West
Verified Purchase:Yes
Very powerful beats any other weed Wacker I have ever owned
Written by a customer while visiting greenworkstools.com
Posted by: Lori m
from New york
Gender:Female
Verified Purchase:Yes
The trimmer is too large and hard to handle. Doesn’t feed new string easily
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, June 15, 2021
Hello Lori m,
We are sorry to hear that you are experiencing trouble with your string trimmer! For troubleshooting and warranty assistance, please contact us directly at 1-888-909-6757 or submit an email to info@greenworkstools.com.
We are sorry to hear that you are experiencing trouble with your string trimmer! For troubleshooting and warranty assistance, please contact us directly at 1-888-909-6757 or submit an email to info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com