Customer reviews from snowjoe.com
Snow Joe - 24V-X2-SB18 48-Volt iON+ Cordless Snow Blower Kit | 18-Inch | W/ 2 x 4.0-Ah Batteries and Charger - Blue
Average customer rating
3.8
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
23
4 Stars
6
3 Stars
4
2 Stars
4
1 Star
6
Customer Reviews for Snow Joe - 24V-X2-SB18 48-Volt iON+ Cordless Snow Blower Kit | 18-Inch | W/ 2 x 4.0-Ah Batteries and Charger - Blue
Customer Rating
5
I just love it!
on December 14, 2025
Posted by: Claude Snow Joe fan
from Laval, Quebec, Canada
This 24 inches Snow Joe IONMAX is just great for my use. I have a 35 feet long by 30 inches large alley and this machine is just perfect. After 4 removals, the batteries are stil at 2 lights out of 3. It does the job properly without having to push too hard. I will for sure buy the Joe lawn mower for next summer as I love your products. Believe me, I live in Quebec, Canada and we know a lot about snow, this machine is perfect for me. One last thing, I'm just a customer, I didn't get paid to put this review, just an enthousiast customer.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, December 16, 2025
Hello Claude,
Thank you so much for taking the time to share your wonderful experience with the Snow Joe 24V-X2-SB18 Snow Blower. We truly appreciate your kind words and detailed feedback.
We’re delighted to hear that the 24-inch IONMAX model is a perfect fit for your needs and that it performs efficiently on your 35-foot-long alley. It’s especially great to know that the battery life has held up so well after multiple uses and that the machine delivers strong performance without requiring excessive effort.
Hearing such positive feedback from a customer in Quebec—where snow conditions can be demanding—means a great deal to us and reinforces our commitment to providing reliable, high-quality products.
Thank you for your enthusiasm and for choosing Shop Joe. We truly value your support and look forward to being part of your lawn care routine next summer as well. If you ever need assistance or have questions in the future, our team is always here to help.
Enjoy the season, and thank you again for being a valued Shop Joe customer!
Thank you so much for taking the time to share your wonderful experience with the Snow Joe 24V-X2-SB18 Snow Blower. We truly appreciate your kind words and detailed feedback.
We’re delighted to hear that the 24-inch IONMAX model is a perfect fit for your needs and that it performs efficiently on your 35-foot-long alley. It’s especially great to know that the battery life has held up so well after multiple uses and that the machine delivers strong performance without requiring excessive effort.
Hearing such positive feedback from a customer in Quebec—where snow conditions can be demanding—means a great deal to us and reinforces our commitment to providing reliable, high-quality products.
Thank you for your enthusiasm and for choosing Shop Joe. We truly value your support and look forward to being part of your lawn care routine next summer as well. If you ever need assistance or have questions in the future, our team is always here to help.
Enjoy the season, and thank you again for being a valued Shop Joe customer!
Written by a customer while visiting snowjoe.com
Customer Rating
2
Cheaply made, not powerful, to be avoided....
on January 22, 2026
Posted by: Drew from MI
from Michigan, US
This snowblower is only useful for very light snow, over a small area. It is only an appropriate choice for someone with a very small driveway, that only gets a couple of inches of light snow. This snowblower will not be powerful enough to deal with any thick, dense, or wet snow. The included batteries will also not be nearly strong enough to cover a 1000sqft driveway. If you buy this, you will absolutely need to upgrade to the 6Ah replacement batteries to have any shot of this being useful. The only real benefits to this type of snowblower is that it is fairly quiet to run, is rechargeable, and is relatively light compared to gas models.
The unit is also very cheaply made, and plastic parts break easily with normal use. Mine needed replacement batteries on its second season, and replacement wheels the third. All of which were very expensive to replace.
Overall, just spend the extra $$$ and get a decent gas powered one. (I sure wish I did)
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 22, 2026
Dear Valued Customer,
Thank you for taking the time to provide such detailed feedback and for bringing this matter to our attention. We sincerely apologize for the challenges you experienced with the Snow Joe 24V-X2-SB18 Cordless Snow Blower, as this is not the level of performance or service we strive to deliver.
We greatly value your insights, as they help us identify opportunities to improve our product design, build quality, and overall customer service. Your comments regarding battery performance, durability, and usability will be shared with our team for careful review, as we continuously work to enhance the reliability and effectiveness of our tools.
Once again, we sincerely apologize for the inconvenience you encountered. If there is anything further we can assist you with, please do not hesitate to contact us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Thank you for your candid feedback and for helping us improve.
Thank you for taking the time to provide such detailed feedback and for bringing this matter to our attention. We sincerely apologize for the challenges you experienced with the Snow Joe 24V-X2-SB18 Cordless Snow Blower, as this is not the level of performance or service we strive to deliver.
We greatly value your insights, as they help us identify opportunities to improve our product design, build quality, and overall customer service. Your comments regarding battery performance, durability, and usability will be shared with our team for careful review, as we continuously work to enhance the reliability and effectiveness of our tools.
Once again, we sincerely apologize for the inconvenience you encountered. If there is anything further we can assist you with, please do not hesitate to contact us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Thank you for your candid feedback and for helping us improve.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Snowman smiles when he hears Snow blower power up
on February 10, 2026
Posted by: 1964Woody
from Ohio
Very nice snow blower, had an older one that lasted several years and this one is the winner for my new one. Works great had to have the metal auger for sure old one had the plastic and had seen better days. I like the size and the power it has. Also like the little tool attachment for clearing the chute. I found out from an old guy down the street a trick that really works great. Get a can of spray silicone and spray the auger and the chute before you use it. It really helps the snow move threw. Otherwise very satisfied with my new snow blower.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 11, 2026
Dear Valued Customer,
Thank you for sharing your detailed feedback! We’re thrilled to hear that your new Snow Joe Cordless Snow Blower is performing so well and that you appreciate the power, size, and metal auger.
We also love your tip about using spray silicone on the auger and chute—what a smart way to help the snow move smoothly! It’s great to know that the little tool attachment is coming in handy too.
We truly appreciate your support and hope your Snow Joe continues to make snow removal easier all season. If you ever need assistance, please feel free to reach us at 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Thank you for sharing your detailed feedback! We’re thrilled to hear that your new Snow Joe Cordless Snow Blower is performing so well and that you appreciate the power, size, and metal auger.
We also love your tip about using spray silicone on the auger and chute—what a smart way to help the snow move smoothly! It’s great to know that the little tool attachment is coming in handy too.
We truly appreciate your support and hope your Snow Joe continues to make snow removal easier all season. If you ever need assistance, please feel free to reach us at 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Written by a customer while visiting snowjoe.com