Customer reviews from snowjoe.com
Snow Joe - 24V-X2-SB18 48-Volt iON+ Cordless Snow Blower Kit | 18-Inch | W/ 2 x 4.0-Ah Batteries and Charger - Blue
Average customer rating
3.8
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
23
4 Stars
6
3 Stars
4
2 Stars
4
1 Star
6
Customer Reviews for Snow Joe - 24V-X2-SB18 48-Volt iON+ Cordless Snow Blower Kit | 18-Inch | W/ 2 x 4.0-Ah Batteries and Charger - Blue
Customer Rating
4
Snowman smiles when he hears Snow blower power up
on February 10, 2026
Posted by: 1964Woody
from Ohio
Very nice snow blower, had an older one that lasted several years and this one is the winner for my new one. Works great had to have the metal auger for sure old one had the plastic and had seen better days. I like the size and the power it has. Also like the little tool attachment for clearing the chute. I found out from an old guy down the street a trick that really works great. Get a can of spray silicone and spray the auger and the chute before you use it. It really helps the snow move threw. Otherwise very satisfied with my new snow blower.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 11, 2026
Dear Valued Customer,
Thank you for sharing your detailed feedback! We’re thrilled to hear that your new Snow Joe Cordless Snow Blower is performing so well and that you appreciate the power, size, and metal auger.
We also love your tip about using spray silicone on the auger and chute—what a smart way to help the snow move smoothly! It’s great to know that the little tool attachment is coming in handy too.
We truly appreciate your support and hope your Snow Joe continues to make snow removal easier all season. If you ever need assistance, please feel free to reach us at 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Thank you for sharing your detailed feedback! We’re thrilled to hear that your new Snow Joe Cordless Snow Blower is performing so well and that you appreciate the power, size, and metal auger.
We also love your tip about using spray silicone on the auger and chute—what a smart way to help the snow move smoothly! It’s great to know that the little tool attachment is coming in handy too.
We truly appreciate your support and hope your Snow Joe continues to make snow removal easier all season. If you ever need assistance, please feel free to reach us at 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Cheaply made, not powerful, to be avoided....
on January 22, 2026
Posted by: Drew from MI
from Michigan, US
This snowblower is only useful for very light snow, over a small area. It is only an appropriate choice for someone with a very small driveway, that only gets a couple of inches of light snow. This snowblower will not be powerful enough to deal with any thick, dense, or wet snow. The included batteries will also not be nearly strong enough to cover a 1000sqft driveway. If you buy this, you will absolutely need to upgrade to the 6Ah replacement batteries to have any shot of this being useful. The only real benefits to this type of snowblower is that it is fairly quiet to run, is rechargeable, and is relatively light compared to gas models.
The unit is also very cheaply made, and plastic parts break easily with normal use. Mine needed replacement batteries on its second season, and replacement wheels the third. All of which were very expensive to replace.
Overall, just spend the extra $$$ and get a decent gas powered one. (I sure wish I did)
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 22, 2026
Dear Valued Customer,
Thank you for taking the time to provide such detailed feedback and for bringing this matter to our attention. We sincerely apologize for the challenges you experienced with the Snow Joe 24V-X2-SB18 Cordless Snow Blower, as this is not the level of performance or service we strive to deliver.
We greatly value your insights, as they help us identify opportunities to improve our product design, build quality, and overall customer service. Your comments regarding battery performance, durability, and usability will be shared with our team for careful review, as we continuously work to enhance the reliability and effectiveness of our tools.
Once again, we sincerely apologize for the inconvenience you encountered. If there is anything further we can assist you with, please do not hesitate to contact us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Thank you for your candid feedback and for helping us improve.
Thank you for taking the time to provide such detailed feedback and for bringing this matter to our attention. We sincerely apologize for the challenges you experienced with the Snow Joe 24V-X2-SB18 Cordless Snow Blower, as this is not the level of performance or service we strive to deliver.
We greatly value your insights, as they help us identify opportunities to improve our product design, build quality, and overall customer service. Your comments regarding battery performance, durability, and usability will be shared with our team for careful review, as we continuously work to enhance the reliability and effectiveness of our tools.
Once again, we sincerely apologize for the inconvenience you encountered. If there is anything further we can assist you with, please do not hesitate to contact us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Thank you for your candid feedback and for helping us improve.
Written by a customer while visiting snowjoe.com
Customer Rating
5
I just love it!
on December 14, 2025
Posted by: Claude Snow Joe fan
from Laval, Quebec, Canada
This 24 inches Snow Joe IONMAX is just great for my use. I have a 35 feet long by 30 inches large alley and this machine is just perfect. After 4 removals, the batteries are stil at 2 lights out of 3. It does the job properly without having to push too hard. I will for sure buy the Joe lawn mower for next summer as I love your products. Believe me, I live in Quebec, Canada and we know a lot about snow, this machine is perfect for me. One last thing, I'm just a customer, I didn't get paid to put this review, just an enthousiast customer.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, December 16, 2025
Hello Claude,
Thank you so much for taking the time to share your wonderful experience with the Snow Joe 24V-X2-SB18 Snow Blower. We truly appreciate your kind words and detailed feedback.
We’re delighted to hear that the 24-inch IONMAX model is a perfect fit for your needs and that it performs efficiently on your 35-foot-long alley. It’s especially great to know that the battery life has held up so well after multiple uses and that the machine delivers strong performance without requiring excessive effort.
Hearing such positive feedback from a customer in Quebec—where snow conditions can be demanding—means a great deal to us and reinforces our commitment to providing reliable, high-quality products.
Thank you for your enthusiasm and for choosing Shop Joe. We truly value your support and look forward to being part of your lawn care routine next summer as well. If you ever need assistance or have questions in the future, our team is always here to help.
Enjoy the season, and thank you again for being a valued Shop Joe customer!
Thank you so much for taking the time to share your wonderful experience with the Snow Joe 24V-X2-SB18 Snow Blower. We truly appreciate your kind words and detailed feedback.
We’re delighted to hear that the 24-inch IONMAX model is a perfect fit for your needs and that it performs efficiently on your 35-foot-long alley. It’s especially great to know that the battery life has held up so well after multiple uses and that the machine delivers strong performance without requiring excessive effort.
Hearing such positive feedback from a customer in Quebec—where snow conditions can be demanding—means a great deal to us and reinforces our commitment to providing reliable, high-quality products.
Thank you for your enthusiasm and for choosing Shop Joe. We truly value your support and look forward to being part of your lawn care routine next summer as well. If you ever need assistance or have questions in the future, our team is always here to help.
Enjoy the season, and thank you again for being a valued Shop Joe customer!
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great performance!
on November 30, 2025
Posted by: Detroit Michigan
This snowblower has really impressed me! It's super lightweight, durable and gives a great performance! No disappointment here! Would definitely purchase again!
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, December 1, 2025
Dear Valued Customer,
Thank you for taking the time to share your experience! We’re delighted to hear that the Snow Joe 24V-X2-SB18 Cordless Snow Blower has exceeded your expectations with its lightweight design, durability, and exceptional performance.
Our team works hard to ensure every product delivers convenience, reliability, and efficiency, and it’s wonderful to know that this snowblower is making your winter snow clearing tasks easier and more enjoyable.
We sincerely appreciate your feedback and your continued support, and we look forward to serving you with future Shop Joe products.
Thank you for taking the time to share your experience! We’re delighted to hear that the Snow Joe 24V-X2-SB18 Cordless Snow Blower has exceeded your expectations with its lightweight design, durability, and exceptional performance.
Our team works hard to ensure every product delivers convenience, reliability, and efficiency, and it’s wonderful to know that this snowblower is making your winter snow clearing tasks easier and more enjoyable.
We sincerely appreciate your feedback and your continued support, and we look forward to serving you with future Shop Joe products.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Love this Snowblower
on November 16, 2025
Posted by: Tyrrell
I was really impressed right out of the box — the packaging was solid, everything felt well-protected, and I appreciated how the dual 4.0 Ah batteries came neatly nestled in. Putting it together was straightforward, thanks to the included assembly instructions: they were clear, well-illustrated, and made the process feel painless even for someone not super handy.
Once I had it built, the manual did a great job explaining not just how to use the blower but also how to maintain it properly. The diagrams were accurate, the safety tips made sense, and I felt confident knowing exactly what each control and part did. Overall, this thing feels powerful, lightweight, and really reliable. The chute rotates a full 180° so you can toss snow exactly where you want it, and the LED headlight is super helpful for clearing in low-light.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, November 17, 2025
Hello Tyrrell,
Thank you for taking the time to share such a detailed review of your Snow Joe 24V-X2-SB18 Cordless Snow Blower. We are thrilled to hear that your experience, from unboxing to assembly and operation, exceeded your expectations.
We designed this snow blower with convenience, reliability, and user-friendliness in mind, so it’s wonderful to hear that the dual 4.0 Ah batteries, clear assembly instructions, and thorough user manual made the setup process straightforward and gave you confidence in operating and maintaining the unit. Your recognition of the safety tips, accurate diagrams, and overall ease of use is greatly appreciated.
We’re especially glad that you find the blower powerful, lightweight, and reliable, and that features like the 180° rotating chute and LED headlight have enhanced your snow-clearing experience. Feedback like yours reinforces our commitment to producing high-quality products that make winter tasks easier and more efficient.
Thank you again for your thoughtful review. We truly appreciate your support and hope your Snow Joe snow blower continues to serve you well for many winters to come.
Thank you for taking the time to share such a detailed review of your Snow Joe 24V-X2-SB18 Cordless Snow Blower. We are thrilled to hear that your experience, from unboxing to assembly and operation, exceeded your expectations.
We designed this snow blower with convenience, reliability, and user-friendliness in mind, so it’s wonderful to hear that the dual 4.0 Ah batteries, clear assembly instructions, and thorough user manual made the setup process straightforward and gave you confidence in operating and maintaining the unit. Your recognition of the safety tips, accurate diagrams, and overall ease of use is greatly appreciated.
We’re especially glad that you find the blower powerful, lightweight, and reliable, and that features like the 180° rotating chute and LED headlight have enhanced your snow-clearing experience. Feedback like yours reinforces our commitment to producing high-quality products that make winter tasks easier and more efficient.
Thank you again for your thoughtful review. We truly appreciate your support and hope your Snow Joe snow blower continues to serve you well for many winters to come.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Battery hard to get off
on December 2, 2024
Posted by: Auntie1
I love mine except the battery never seems to want to come easily
Written by a customer while visiting snowjoe.com
Customer Rating
5
Impressive
on May 15, 2024
Posted by: Ssniw
from New England
I actually bought this to get into some of the smaller areas between vehicles of my rather large driveway to supplement my 28 inch gas powered blower. I have about a 10 car driveway and 150' of sidewalk that gets the bulk of the mess from the street plowed onto it.
First storm, about 3" of medium weight snow, I was able to do my driveway completely. I could have used the bigger gas blower but I wanted to see how this would perform. No problem at all. I was able to do one pass up and down on my 150 foot stretch of sidewalk as well, it was down to a single bar but I still had some juice left. It's very easy to maneuver and is impressively powerful. My only complaint is you have to manually adjust the angle of the height of the discharge on the chute itself, as there is no console control for that. You can only control the left and right direction from the console. But this is forgivable given the low price of the unit. I'm guessing this was about 25-30 minutes of usage. I was able to walk pretty quickly because it wasn't a heavy load for the machine to handle.
A couple weeks later we got about 6" of pretty wet snow. My daughter who is 14 and very athletic, wanted to help so she used the snow Joe while I used my big 28 in gas blower. With the two batteries she was able to do probably about half the driveway while I was doing the sidewalk and end of the driveway where the plow built up a bank a foot and a half or so of very heavy icy slush. But the kicker was I lost my auger drive belt on my gas machine doing this, so I took a couple of batteries I had from my other sun Joe products and popped them in this 18" unit, and while it did struggle a little bit, it was able to finish the rest of the driveway I couldn't get with the bigger blower, and also get through a bit of the heavy wet slush at the end of the driveway that that killed my 28" blower. At this point it's throwing the wet slushy stuff about 8', but that was enough to clear the driveway. My gas blower was probably only getting about double that distance. There were two or three times where the blower couldn't handle the load and it stopped. But it started up immediately again and when I took a narrower path of snow it was able to take care of things. I estimate we got about 20 minutes of runtime on the sets of four amp hour batteries I used at this point in this heavy snow. Again more than sufficient given the weight of the snow and the price point of the unit.
So I came Away Very impressed with this thing, And that it could do the work of my larger snowblower although with a little bit more effort because it only clears 18 inches, and it doesn't have huge batteries. But it's very light and maneuverable.
If you regularly get 6-8" of snow per storm I would probably get something more heavy duty. But for even a typical Southern New England winter, especially if you have a four car driveway or smaller, I think this would take care of pretty much all of your needs.
If you regularly get 6-8" of snow per storm I would probably get something more heavy duty. But for even a typical Southern New England winter, especially if you have a four car driveway or smaller, I think this would take care of pretty much all of your needs.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Think twice about purhasing
on January 16, 2024
Posted by: Harrison
from Berkley, Michigan
I like the machine, but when the batteries stopped working, I contacted Snowjoe for replacement under warranty and the only sent me one correct battery and not two. I tied purchasihg a second and now that one doesn't work. This situation would not have happened if they would have sent me two batteries that were under warranty. I have over 100 emails to SJ regarding this issue beginning March 2023 up until the summer, then they send me only one battery.
Written by a customer while visiting snowjoe.com