Customer reviews from snowjoe.com
Snow Joe - 24V-X2-SB18 48-Volt iON+ Cordless Snow Blower Kit | 18-Inch | W/ 2 x 4.0-Ah Batteries and Charger - Blue
Average customer rating
3.8
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
21
4 Stars
5
3 Stars
4
2 Stars
3
1 Star
6
Customer Reviews for Snow Joe - 24V-X2-SB18 48-Volt iON+ Cordless Snow Blower Kit | 18-Inch | W/ 2 x 4.0-Ah Batteries and Charger - Blue
Customer Rating
4
A Beast!
on December 16, 2020
Posted by: Joey H
from Frederick, MD
This blower paid for itself with the first snowfall. It barreled through 8 in of snow with no problem. Great purchase. The only thing I would like to see is the Chute control arm be a little more stable. It screws together in the middle and is a little wobbly.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Not a good piece of equipment
on January 29, 2022
Posted by: Angry with this product
from Pennsylvania
Does not clear the snow all the way down--I have to go back and shovel after words (we're talking trying to clear only three inches of snow). Battery life is like 30 minutes--not long enough to do my very small driveway
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Shortest battery life ever!
on January 31, 2022
Posted by: Ms Bea
from Baldwin, New York
Product worked well but the battery time was so short and disrupted and prolonged my work time due to recharge time over and over!!
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
2
Not all it was cracked up to be
on February 7, 2021
Posted by: Snow Steve
from Boston, MA
Easy to use but batteries do not last in snow over 3 inches of fluff. Have small driveway that fits 2 cars and batteries will last long enough to get around and in between the cars. Once I go to do where the plows pushed into the driveway, the batteries die before I can finish. Heavy snow, batteries last 1/2 hour tops. Light snow, batteries last maybe 45 min to 1 hr.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, August 5, 2021
Dear Valued Customer,
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website www.snowjoe.com on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website www.snowjoe.com on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Defective Battery
on April 10, 2022
Posted by: unhappy wife
from Johnston, Iowa
I purchased this snowblower to clear our driveway while my husband used the tractor blade to clear the lane. It came with a defective battery that would not hold a charge. Four months later I still have no replacement and I am still shoveling. Don't waste your money
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 12, 2022
Dear,
We apologize you are not completely satisfied with our product. If you are still experiencing any issues with our product please contact Snow Joe + Sun Joe customer support.Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST) You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Support Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. If you are still experiencing any issues with our product please contact Snow Joe + Sun Joe customer support.Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST) You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Started well - didn't last very long
on July 5, 2022
Posted by: G512ga
from Pleasant Ridge, Michigan
As long as the snow was fairly dry and less than 4" the unit did okay. I never expected it would compete with my much larger, two-fisted orange rig. But, like this thing could read, as soon as it was out of warranty it just stopped. I charge the batteries and hit the switch and the headlight flashes for a fraction of a second and...nothing. Very disappointing.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 6, 2022
Thank you for reaching out to us regarding this issue. Please try the following troubleshooting steps, in order to get your unit working again:
Please check and make sure the batteries are completely charged.
Place the fully charged batteries securely into the unit.
Press and hold down the circular safety button for 15 seconds.
Once that time elapses, while still pressing down on the button, please pull back on the lever to start the unit.
The snow blower should start running at this point. If it does not, please respond to this thread and we will be glad to assist you further.
Please check and make sure the batteries are completely charged.
Place the fully charged batteries securely into the unit.
Press and hold down the circular safety button for 15 seconds.
Once that time elapses, while still pressing down on the button, please pull back on the lever to start the unit.
The snow blower should start running at this point. If it does not, please respond to this thread and we will be glad to assist you further.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Very functional, when it works.
on February 18, 2021
Posted by: ChiefSnowShoveller
from New Jersey
Bought this at the end of 2019 and we had no snow for 12 months. When we did get snow it only worked for about 5 minutes. Under warranty they replaced it with a new one. Today we got snow again and it worked well, +/-100' drive all cleared on one set of batteries. I really like this battery model as storage is easy and maintenance low compared with the gasoline one it replaced.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Love it
on January 1, 2022
Posted by: AmyMas
from Fredonia, NY
[This review was collected as part of a promotion.] Love this snowblower! I am so happy that it doesn't have a gas pull start. I am disabled so its hard to really use things like this. I love that I can just charge this and easily push it around my driveway. Works great
Written by a customer while visiting snowjoe.com