Customer reviews from snowjoe.com
Snow Joe - 24V-X2-SB18 48-Volt iON+ Cordless Snow Blower Kit | 18-Inch | W/ 2 x 4.0-Ah Batteries and Charger - Blue
Average customer rating
3.8
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
21
4 Stars
5
3 Stars
4
2 Stars
3
1 Star
6
Customer Reviews for Snow Joe - 24V-X2-SB18 48-Volt iON+ Cordless Snow Blower Kit | 18-Inch | W/ 2 x 4.0-Ah Batteries and Charger - Blue
Customer Rating
5
Love my Snow Joe
on February 26, 2022
Posted by: Ross D
from Kanata Ontario Canada
This is the second year for my 18 inch Snow Joe with a 40 volt 5.0 ah battery. I can clean all my walks and still have 2 lights of power still available. Today I also cleared my neighbours 2 car driveway. My gas powered John Deere blower just sits in the shed for really severe storms. Love Snow Joe! Great for seniors. Thanks. All I need now is Sun Joe.
Written by a customer while visiting snowjoe.com
Customer Rating
3
Nice, light weight machine.
on December 22, 2022
Posted by: PW22
This unit is light weight and works well in powder and light wet snow. It worked great the first two times I used it, on 2 inch snowfall. I keep the batteries and charger in my garage. I recharged the batteries after use, then remove them from the charger and store them nearby in the garage. The temp hit -10 this morning. It was pretty cold in the garage. I took out the Snow Joe and it didn't make it 10 feet down the driveway, before it quit. I couldn't get it to run more that a few feet at a time and it stopped. The batteries showed a full charge, but they were freezing cold. I brought the batteries inside and let them warm up for about 30-45 minutes. I tried again, and it ran great (with the room temperature batteries). The only other complaint is that one of the screws holding the crank for the discharge chute fell out while in use, and got lost in the snow. I replaced it with a cotter pin, and it works fine.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, December 23, 2022
Dear Valued Customer,
Thank you for taking the time to provide feedback on this product. We appreciate you as a customer. If you have any other questions or concerns, please feel free to reach out to us. Our toll-free number is 866-766-9563 (Monday through Friday from 8am-8pm EST, Saturday and Sunday from 8am-8pm EST). We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Service Team
Snow Joe + Sun Joe
Thank you for taking the time to provide feedback on this product. We appreciate you as a customer. If you have any other questions or concerns, please feel free to reach out to us. Our toll-free number is 866-766-9563 (Monday through Friday from 8am-8pm EST, Saturday and Sunday from 8am-8pm EST). We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
2
Dissappointed in the machine (as a replacement)
on January 25, 2023
Posted by: KMMI
from Michigan
This is terrible! It was a replacement for an in warranty machine that stopped working. It is extremely difficult to hold the ON handle for more than a few minutes. It has trouble with just a couple of inches of wet/heavy snow. More of it ended up packed down than blown. I don't mind blowing my driveway a couple of times a day when the snow is heavy, but to have to shovel after just blowing it once to avoid ice and ruts, that's not ok with me. I went from an easy hold handle and toggle switch for the blower nozzle to a difficult to hold handle and a crank (that seems quite flimsy)
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, January 26, 2023
Dear Valued Customer,
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great machine, even greater Customer Service
on August 28, 2023
Posted by: biosafetyguy
from Northeastern MA
This is my second one. The first one worked great clearing my small driveway (3 cars single file) and walkways (about 150') and never ran out of juice. It did struggle with wet snow but so did my previous more powerful plug-in blower. Having no cord, it was far more maneuverable than the corded one. It was very easy to assemble and to use.
Now we come to Customer Service. Snow blower #1 was stored in the basement, the basement flooded with 2.5 feet of water while I was away. Water drained from the unit for 2 days. While the batteries and charger were clearly not useable, I contacted Customer Service to see if the snow blower would survive. They said, you registered it, it is under warranty, we'll send you a shipping label. Once it is on its way, we will ship you a new one!! And that is what happened. I am still amazed!
Now we come to Customer Service. Snow blower #1 was stored in the basement, the basement flooded with 2.5 feet of water while I was away. Water drained from the unit for 2 days. While the batteries and charger were clearly not useable, I contacted Customer Service to see if the snow blower would survive. They said, you registered it, it is under warranty, we'll send you a shipping label. Once it is on its way, we will ship you a new one!! And that is what happened. I am still amazed!
Written by a customer while visiting snowjoe.com
Customer Rating
5
Impressive
on May 15, 2024
Posted by: Ssniw
from New England
I actually bought this to get into some of the smaller areas between vehicles of my rather large driveway to supplement my 28 inch gas powered blower. I have about a 10 car driveway and 150' of sidewalk that gets the bulk of the mess from the street plowed onto it.
First storm, about 3" of medium weight snow, I was able to do my driveway completely. I could have used the bigger gas blower but I wanted to see how this would perform. No problem at all. I was able to do one pass up and down on my 150 foot stretch of sidewalk as well, it was down to a single bar but I still had some juice left. It's very easy to maneuver and is impressively powerful. My only complaint is you have to manually adjust the angle of the height of the discharge on the chute itself, as there is no console control for that. You can only control the left and right direction from the console. But this is forgivable given the low price of the unit. I'm guessing this was about 25-30 minutes of usage. I was able to walk pretty quickly because it wasn't a heavy load for the machine to handle.
A couple weeks later we got about 6" of pretty wet snow. My daughter who is 14 and very athletic, wanted to help so she used the snow Joe while I used my big 28 in gas blower. With the two batteries she was able to do probably about half the driveway while I was doing the sidewalk and end of the driveway where the plow built up a bank a foot and a half or so of very heavy icy slush. But the kicker was I lost my auger drive belt on my gas machine doing this, so I took a couple of batteries I had from my other sun Joe products and popped them in this 18" unit, and while it did struggle a little bit, it was able to finish the rest of the driveway I couldn't get with the bigger blower, and also get through a bit of the heavy wet slush at the end of the driveway that that killed my 28" blower. At this point it's throwing the wet slushy stuff about 8', but that was enough to clear the driveway. My gas blower was probably only getting about double that distance. There were two or three times where the blower couldn't handle the load and it stopped. But it started up immediately again and when I took a narrower path of snow it was able to take care of things. I estimate we got about 20 minutes of runtime on the sets of four amp hour batteries I used at this point in this heavy snow. Again more than sufficient given the weight of the snow and the price point of the unit.
So I came Away Very impressed with this thing, And that it could do the work of my larger snowblower although with a little bit more effort because it only clears 18 inches, and it doesn't have huge batteries. But it's very light and maneuverable.
If you regularly get 6-8" of snow per storm I would probably get something more heavy duty. But for even a typical Southern New England winter, especially if you have a four car driveway or smaller, I think this would take care of pretty much all of your needs.
If you regularly get 6-8" of snow per storm I would probably get something more heavy duty. But for even a typical Southern New England winter, especially if you have a four car driveway or smaller, I think this would take care of pretty much all of your needs.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Battery hard to get off
on December 2, 2024
Posted by: Auntie1
I love mine except the battery never seems to want to come easily
Written by a customer while visiting snowjoe.com
Customer Rating
5
Love this Snowblower
on November 16, 2025
Posted by: Tyrrell
I was really impressed right out of the box — the packaging was solid, everything felt well-protected, and I appreciated how the dual 4.0 Ah batteries came neatly nestled in. Putting it together was straightforward, thanks to the included assembly instructions: they were clear, well-illustrated, and made the process feel painless even for someone not super handy.
Once I had it built, the manual did a great job explaining not just how to use the blower but also how to maintain it properly. The diagrams were accurate, the safety tips made sense, and I felt confident knowing exactly what each control and part did. Overall, this thing feels powerful, lightweight, and really reliable. The chute rotates a full 180° so you can toss snow exactly where you want it, and the LED headlight is super helpful for clearing in low-light.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, November 17, 2025
Hello Tyrrell,
Thank you for taking the time to share such a detailed review of your Snow Joe 24V-X2-SB18 Cordless Snow Blower. We are thrilled to hear that your experience, from unboxing to assembly and operation, exceeded your expectations.
We designed this snow blower with convenience, reliability, and user-friendliness in mind, so it’s wonderful to hear that the dual 4.0 Ah batteries, clear assembly instructions, and thorough user manual made the setup process straightforward and gave you confidence in operating and maintaining the unit. Your recognition of the safety tips, accurate diagrams, and overall ease of use is greatly appreciated.
We’re especially glad that you find the blower powerful, lightweight, and reliable, and that features like the 180° rotating chute and LED headlight have enhanced your snow-clearing experience. Feedback like yours reinforces our commitment to producing high-quality products that make winter tasks easier and more efficient.
Thank you again for your thoughtful review. We truly appreciate your support and hope your Snow Joe snow blower continues to serve you well for many winters to come.
Thank you for taking the time to share such a detailed review of your Snow Joe 24V-X2-SB18 Cordless Snow Blower. We are thrilled to hear that your experience, from unboxing to assembly and operation, exceeded your expectations.
We designed this snow blower with convenience, reliability, and user-friendliness in mind, so it’s wonderful to hear that the dual 4.0 Ah batteries, clear assembly instructions, and thorough user manual made the setup process straightforward and gave you confidence in operating and maintaining the unit. Your recognition of the safety tips, accurate diagrams, and overall ease of use is greatly appreciated.
We’re especially glad that you find the blower powerful, lightweight, and reliable, and that features like the 180° rotating chute and LED headlight have enhanced your snow-clearing experience. Feedback like yours reinforces our commitment to producing high-quality products that make winter tasks easier and more efficient.
Thank you again for your thoughtful review. We truly appreciate your support and hope your Snow Joe snow blower continues to serve you well for many winters to come.
Written by a customer while visiting snowjoe.com