Customer reviews from snowjoe.com
Snow Joe - 24V-X2-SB18 48-Volt iON+ Cordless Snow Blower Kit | 18-Inch | W/ 2 x 4.0-Ah Batteries and Charger - Blue
Average customer rating
3.8
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
23
4 Stars
6
3 Stars
4
2 Stars
4
1 Star
6
Customer Reviews for Snow Joe - 24V-X2-SB18 48-Volt iON+ Cordless Snow Blower Kit | 18-Inch | W/ 2 x 4.0-Ah Batteries and Charger - Blue
Customer Rating
5
Love my Snow Joe
on February 26, 2022
Posted by: Ross D
from Kanata Ontario Canada
This is the second year for my 18 inch Snow Joe with a 40 volt 5.0 ah battery. I can clean all my walks and still have 2 lights of power still available. Today I also cleared my neighbours 2 car driveway. My gas powered John Deere blower just sits in the shed for really severe storms. Love Snow Joe! Great for seniors. Thanks. All I need now is Sun Joe.
Written by a customer while visiting snowjoe.com
Customer Rating
3
Good Snow blower yet bad battery life
on February 19, 2022
Posted by: Pete Bill
from Ohio
After using this snow blower for a few months through several snow storms i feel i can write a fair review
The snow blower itself is light weight and does a fantastic job, it will eat through snow just as fast and throw snow just as far as my small gas blower.
The problem is the battery life. I get maybe 15-20 minutes of battery life before the machine shuts down. 15-20 minutes isnt enough to clear my small driveway when there is more than a few inches of snow.
If the batteries lasted longer this would get 5 stars, as is i will need to order another set of batteries to be able to clear my whole driveway without waiting two hours for the batteries to charge.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 4, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
Perfect for our needs
on February 4, 2022
Posted by: ppax
from Mid Michigan
Just got this a week ago. Michigan then had a 9 inch snow fall. The first few inches were heavy and wet- the snowblower did well. Then next 2 inches or so were light and no issues. The last 5 inches were deeper and had some ice chunks from the road being plowed. That was for sure more of a strain, but it still got the job done. I have a corner home ad the driveway is just big enough for 2 cars. I can do the driveway, sidewalks all the way around and up to the front entrance on one charge in the conditions described above. I have an allergy to vibration and can't use gas blowers, but this was not a problem for me! I also have a heart condition and needed a lighter unit- it was a bit much to push for me on the heavy wet snow, but the more typical snow fall was no problem. We LOVE not having to keep gas on hand. The batteries took about 3 hours to charge. Overall we are very happy with the purchase!
Written by a customer while visiting snowjoe.com
Customer Rating
5
Did an amazing job
on February 2, 2022
Posted by: Diane21
from Massachusetts
I order this the SnowJoe Snow Blower as an alternative to using my gas powered blower for small snow storms. With a recent storm in which my area received over 2 feet in one day I would have usually used my Gas powered blower. Unfortunately, I could not get it started and moved to the SnowJoe Blower. I was amazed how well it handled this storm. I did have to cut the snow piles down some to be able to remove the snow but the machine kept up with the remove and helped me to keep ahead of to storm. I am so thankful I made the decision to purchase this machine and have recommended it to my friends and neighbors.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Shortest battery life ever!
on January 31, 2022
Posted by: Ms Bea
from Baldwin, New York
Product worked well but the battery time was so short and disrupted and prolonged my work time due to recharge time over and over!!
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Not a good piece of equipment
on January 29, 2022
Posted by: Angry with this product
from Pennsylvania
Does not clear the snow all the way down--I have to go back and shovel after words (we're talking trying to clear only three inches of snow). Battery life is like 30 minutes--not long enough to do my very small driveway
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
on January 21, 2022
Posted by: moriah
from tonawanda ny
[This review was collected as part of a promotion.] I live in New York State where we get a lot of snow. Our family has been happy with this snow blower - it has really made our lives' easier. One thing is I was concerned about using a snow blower that required batteries I was worried about the performance. We were pleasantly surprised when we found out that the charge from the batteries last a good amount of time. We were able to get our sidewalk and driveway done and it did very well! Another thing we loved is how quiet this machine is ! We loved this about it ! Have already recommended this to family members!
Written by a customer while visiting snowjoe.com
Customer Rating
2
Disappointing
on January 17, 2022
Posted by: Sadly
from Tyngsboro, MA
First time using it today. 4 inches of somewhat heavy snow. Hard to push through this snow, forget about the end of the driveway.. I bought the kit with the cover and ice scraper and 2 extra batteries. Not cheap. It will be useful for small areas with lighter snow but it does not and will not replace a gas self propelled snow blower. My mistake.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 6, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com