Customer reviews from snowjoe.com
Snow Joe - 24V-X2-SB18 48-Volt iON+ Cordless Snow Blower Kit | 18-Inch | W/ 2 x 4.0-Ah Batteries and Charger - Blue
Average customer rating
3.8
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
23
4 Stars
6
3 Stars
4
2 Stars
4
1 Star
6
Customer Reviews for Snow Joe - 24V-X2-SB18 48-Volt iON+ Cordless Snow Blower Kit | 18-Inch | W/ 2 x 4.0-Ah Batteries and Charger - Blue
Customer Rating
1
Would Make a Good Child's Toy if Safer
on December 3, 2023
Posted by: Utah Grandma
from Logan Utah
My son purchased this snow blower for me since I am in my late 70s and shoveling snow is hard on my body. I had to tell my son that this machine was not worth the money he spent on it. The front acts like a snowplow pushing snow in front of the machine. It will not even work on wet, heavy snow. It is cheaply made. On the plus side the batteries charge quickly and last a long time and it is lightweight.. However, except for safety concerns, this would make a good child's toy. I am very disappointed with this product. It does not work for northern Utah snows.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great machine, even greater Customer Service
on August 28, 2023
Posted by: biosafetyguy
from Northeastern MA
This is my second one. The first one worked great clearing my small driveway (3 cars single file) and walkways (about 150') and never ran out of juice. It did struggle with wet snow but so did my previous more powerful plug-in blower. Having no cord, it was far more maneuverable than the corded one. It was very easy to assemble and to use.
Now we come to Customer Service. Snow blower #1 was stored in the basement, the basement flooded with 2.5 feet of water while I was away. Water drained from the unit for 2 days. While the batteries and charger were clearly not useable, I contacted Customer Service to see if the snow blower would survive. They said, you registered it, it is under warranty, we'll send you a shipping label. Once it is on its way, we will ship you a new one!! And that is what happened. I am still amazed!
Now we come to Customer Service. Snow blower #1 was stored in the basement, the basement flooded with 2.5 feet of water while I was away. Water drained from the unit for 2 days. While the batteries and charger were clearly not useable, I contacted Customer Service to see if the snow blower would survive. They said, you registered it, it is under warranty, we'll send you a shipping label. Once it is on its way, we will ship you a new one!! And that is what happened. I am still amazed!
Written by a customer while visiting snowjoe.com
Customer Rating
2
Dissappointed in the machine (as a replacement)
on January 25, 2023
Posted by: KMMI
from Michigan
This is terrible! It was a replacement for an in warranty machine that stopped working. It is extremely difficult to hold the ON handle for more than a few minutes. It has trouble with just a couple of inches of wet/heavy snow. More of it ended up packed down than blown. I don't mind blowing my driveway a couple of times a day when the snow is heavy, but to have to shovel after just blowing it once to avoid ice and ruts, that's not ok with me. I went from an easy hold handle and toggle switch for the blower nozzle to a difficult to hold handle and a crank (that seems quite flimsy)
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, January 26, 2023
Dear Valued Customer,
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
3
Light weight and works well.
on December 22, 2022
Posted by: PW22
from Colorado
This unit is light weight, easy to use. I couldn't get the machine to run more than ten feet in -11 degree temps this morning. It just quit, and shut off after a few seconds of use. The batteries were fully charged, and showed green. I brought the batteries inside and let warm them warm to room temperature. Then they worked fine after that. I used it previously on 2 occasions without any issues, but the weather was in the low to mid thirties. I keep the charger in the garage and store the batteries nearby after charging, so maybe it was just too cold this morning. The only other issue was that a screw holding the crank to the snow discharge chute fell out, and got lost in the snow the 2nd time I used it. I replaced the screw with a cotter pin, and works fine.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, December 23, 2022
Dear Valued Customer,
Thank you for taking the time to provide feedback on this product. We appreciate you as a customer. If you have any other questions or concerns, please feel free to reach out to us. Our toll-free number is 866-766-9563 (Monday through Friday from 8am-8pm EST, Saturday and Sunday from 8am-8pm EST). We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Service Team
Snow Joe + Sun Joe
Thank you for taking the time to provide feedback on this product. We appreciate you as a customer. If you have any other questions or concerns, please feel free to reach out to us. Our toll-free number is 866-766-9563 (Monday through Friday from 8am-8pm EST, Saturday and Sunday from 8am-8pm EST). We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
3
Nice, light weight machine.
on December 22, 2022
Posted by: PW22
This unit is light weight and works well in powder and light wet snow. It worked great the first two times I used it, on 2 inch snowfall. I keep the batteries and charger in my garage. I recharged the batteries after use, then remove them from the charger and store them nearby in the garage. The temp hit -10 this morning. It was pretty cold in the garage. I took out the Snow Joe and it didn't make it 10 feet down the driveway, before it quit. I couldn't get it to run more that a few feet at a time and it stopped. The batteries showed a full charge, but they were freezing cold. I brought the batteries inside and let them warm up for about 30-45 minutes. I tried again, and it ran great (with the room temperature batteries). The only other complaint is that one of the screws holding the crank for the discharge chute fell out while in use, and got lost in the snow. I replaced it with a cotter pin, and it works fine.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, December 23, 2022
Dear Valued Customer,
Thank you for taking the time to provide feedback on this product. We appreciate you as a customer. If you have any other questions or concerns, please feel free to reach out to us. Our toll-free number is 866-766-9563 (Monday through Friday from 8am-8pm EST, Saturday and Sunday from 8am-8pm EST). We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Service Team
Snow Joe + Sun Joe
Thank you for taking the time to provide feedback on this product. We appreciate you as a customer. If you have any other questions or concerns, please feel free to reach out to us. Our toll-free number is 866-766-9563 (Monday through Friday from 8am-8pm EST, Saturday and Sunday from 8am-8pm EST). We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
4
Decent product
on August 29, 2022
Posted by: Anonymous
from Dover, De.
Just bought this unit refurbished, but already have concerns. The 4 rubber-tips that are attached to the steel auger are worn out. Have been trying to locate where i can buy replacement tips, no luck.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Started well - didn't last very long
on July 5, 2022
Posted by: G512ga
from Pleasant Ridge, Michigan
As long as the snow was fairly dry and less than 4" the unit did okay. I never expected it would compete with my much larger, two-fisted orange rig. But, like this thing could read, as soon as it was out of warranty it just stopped. I charge the batteries and hit the switch and the headlight flashes for a fraction of a second and...nothing. Very disappointing.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 6, 2022
Thank you for reaching out to us regarding this issue. Please try the following troubleshooting steps, in order to get your unit working again:
Please check and make sure the batteries are completely charged.
Place the fully charged batteries securely into the unit.
Press and hold down the circular safety button for 15 seconds.
Once that time elapses, while still pressing down on the button, please pull back on the lever to start the unit.
The snow blower should start running at this point. If it does not, please respond to this thread and we will be glad to assist you further.
Please check and make sure the batteries are completely charged.
Place the fully charged batteries securely into the unit.
Press and hold down the circular safety button for 15 seconds.
Once that time elapses, while still pressing down on the button, please pull back on the lever to start the unit.
The snow blower should start running at this point. If it does not, please respond to this thread and we will be glad to assist you further.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Defective Battery
on April 10, 2022
Posted by: unhappy wife
from Johnston, Iowa
I purchased this snowblower to clear our driveway while my husband used the tractor blade to clear the lane. It came with a defective battery that would not hold a charge. Four months later I still have no replacement and I am still shoveling. Don't waste your money
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 12, 2022
Dear,
We apologize you are not completely satisfied with our product. If you are still experiencing any issues with our product please contact Snow Joe + Sun Joe customer support.Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST) You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Support Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. If you are still experiencing any issues with our product please contact Snow Joe + Sun Joe customer support.Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST) You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com