Customer reviews from Samsung US
Samsung - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Customer Rating
4
Good Phone!
on September 22, 2023
Posted by: ShadowSythe7
[This review was collected as part of a promotion.] So, I have had my Galaxy Z Fold5 for a few days now, and so far I love it! My only minor concern is the longevity of the device, but thats what Samsung Care+ is for! The multi-tasking is on another level, and the convinience of having a tablet in my pocket is unlike any other. So far I can see long term use with this phone, but time will tell. Looking forward to a new Galaxy experience!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has blown my mind
on September 24, 2023
Posted by: jjmojo
[This review was collected as part of a promotion.] This device has excelled in absolutely every single aspect of mobile gaming,photo's, video shooting,editing video's and photo's, crazy speeds.
Great display with excellent quality colors, perfect for every thing that you can imagine....absolutely killing every other flagship phone on the market
Thank you samsung for your
Great display with excellent quality colors, perfect for every thing that you can imagine....absolutely killing every other flagship phone on the market
Thank you samsung for your
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love my new phone it like having and
on September 11, 2023
Posted by: Rodney
[This review was collected as part of a promotion.] I use my device for gaming and music mostly. I do use apps like Facebook, Instagram, Snap chat to on my device as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
That pen does not work on the front side of phone
on August 28, 2023
Posted by: Toni65
[This review was collected as part of a promotion.] Its battery get discharge very fast, the spen it does not work on the front side of the plus you have to buy the spen.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 30, 2023
Howdy Toni65,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. With a long-lasting battery, you can give your Galaxy Z Fold5 all the attention it deserves. Paired with an advanced processor, the Galaxy Z Fold5 efficiently adjusts power usage to your habits and your needs. The Galaxy Z Fold5 has a 4,400 mAh battery that allows you to listen up to 73 hours and/or watch up to 21 hours. The S Pen Fold Edition and/or S Pen Pro, which is compatible with your device, is indeed sold separately and is compatible only with main display. Although your device is equipped with an adaptive battery that will get better as it learns your usage patterns, I have included a few links to articles that will help you maximize your battery life. Be sure to check those out when you have the available time. Feel free to reach out to Samsung Support if you have any questions, if you would like to share any other feedback with us, or if you would like assistance with troubleshooting your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. With a long-lasting battery, you can give your Galaxy Z Fold5 all the attention it deserves. Paired with an advanced processor, the Galaxy Z Fold5 efficiently adjusts power usage to your habits and your needs. The Galaxy Z Fold5 has a 4,400 mAh battery that allows you to listen up to 73 hours and/or watch up to 21 hours. The S Pen Fold Edition and/or S Pen Pro, which is compatible with your device, is indeed sold separately and is compatible only with main display. Although your device is equipped with an adaptive battery that will get better as it learns your usage patterns, I have included a few links to articles that will help you maximize your battery life. Be sure to check those out when you have the available time. Feel free to reach out to Samsung Support if you have any questions, if you would like to share any other feedback with us, or if you would like assistance with troubleshooting your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
3
This is my second Fold since I have purchased it
on December 26, 2023
Posted by: Tmac74
[This review was collected as part of a promotion.] The fold has many great features but also has its down sides as well. I like the bigger screen however it makes the keyboard hard to type on with my smaller hands een with the different styles of keyboards. It is either too small or too wide.
I had to trade in the first one I purchased due to it not connecting to internet while traveling. (yes we checked the settings). Now I am having issues with calling people and them hearing me I hope it is just temporary and not the service on it again. I really dislike switching phones.
I had to trade in the first one I purchased due to it not connecting to internet while traveling. (yes we checked the settings). Now I am having issues with calling people and them hearing me I hope it is just temporary and not the service on it again. I really dislike switching phones.
Value
3
Response from Samsung USBy Social Commerce, January 4, 2024
Hey Tmac74,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold5. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can change your default keyboard, modify built-in keyboards, and change your keyboard settings. Here's how: > From Settings, tap General management > Keyboard list and default for the following options: * Default keyboard: Choose a default keyboard for your device’s menus and keyboards. * Samsung keyboard: Modify settings for the Samsung keyboard. * Google voice typing: Modify settings for Google Voice input. * Keyboard button on navigation bar: Enable a button on the Navigation bar to quickly switch between keyboards. You can also adjust the colors and contrast of text and other screen elements. For example, you have the option for a High Contract Keyboard. From Settings, tap Accessibility > Visibility enhancements and tap: High contrast keyboard: Adjust the size of the Samsung keyboard and change its colors to increase the contrast between the keys and the background. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. Take a look at, "Galaxy phone is unable to make or receive calls" for a few simple troubleshooting steps that you can take to help resolve what you may be experiencing with your device, linked below. For your convenience, I have also linked your device manual below for your records. Please do not hesitate to reach out to Samsung Support if you would like any further assistance after reviewing the provided resources. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold5. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can change your default keyboard, modify built-in keyboards, and change your keyboard settings. Here's how: > From Settings, tap General management > Keyboard list and default for the following options: * Default keyboard: Choose a default keyboard for your device’s menus and keyboards. * Samsung keyboard: Modify settings for the Samsung keyboard. * Google voice typing: Modify settings for Google Voice input. * Keyboard button on navigation bar: Enable a button on the Navigation bar to quickly switch between keyboards. You can also adjust the colors and contrast of text and other screen elements. For example, you have the option for a High Contract Keyboard. From Settings, tap Accessibility > Visibility enhancements and tap: High contrast keyboard: Adjust the size of the Samsung keyboard and change its colors to increase the contrast between the keys and the background. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. Take a look at, "Galaxy phone is unable to make or receive calls" for a few simple troubleshooting steps that you can take to help resolve what you may be experiencing with your device, linked below. For your convenience, I have also linked your device manual below for your records. Please do not hesitate to reach out to Samsung Support if you would like any further assistance after reviewing the provided resources. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Written by a customer while visiting Samsung US
Customer Rating
5
S22 ultra to a fold 5
on August 13, 2023
Posted by: Peatythedog
[This review was collected as part of a promotion.] I was a bit scared of the trade but all went well. The battery life improved over the first 3 days and i can see this being my daily driver
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Z fold 5 is HERE
on August 19, 2023
Posted by: Lovemyfold5
[This review was collected as part of a promotion.] Z Fold 5
Is finally here after the wait.. I use my Z Fold for everything. Reading the most and I love being able to open to the big screen to read. I love that I don't need to carry an kindle or my Galaxy S7 to read. I also love that when I need to take care of any kind of business rather it's for work or my kids I can go into Dex right from my phone an boom I'm in computer mode. Alot of the times I need to be on a desktop to complete, but I never have a problem with my phone being in Dex mode.
Is finally here after the wait.. I use my Z Fold for everything. Reading the most and I love being able to open to the big screen to read. I love that I don't need to carry an kindle or my Galaxy S7 to read. I also love that when I need to take care of any kind of business rather it's for work or my kids I can go into Dex right from my phone an boom I'm in computer mode. Alot of the times I need to be on a desktop to complete, but I never have a problem with my phone being in Dex mode.
I LOVE SAMSUNG. No one does phones, tablets, watches, tvs, everything like Samsung. I have used plenty enough to know I won't be switching anymore and the Z Fold was made for me. My last device was Z Fold 3 an I am actually doing my review from my Z F3 so I can upload video of my new Fold 5.
My Z F5 is so beautiful I don't have 1 single problem with this new phone. Color I was a little disappointed until I received it and seen just how beautiful the icy blue is and I'm glad I chose it.
My Z F5 is so beautiful I don't have 1 single problem with this new phone. Color I was a little disappointed until I received it and seen just how beautiful the icy blue is and I'm glad I chose it.
Camera is amazing. The best picture taken ever
Thank you Samsung for you have not disappointed with this year's line an I can't wait till I get my new watch an tablet for I know those will be perfect as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Camera sucks
on December 27, 2023
Posted by: Alma1024
[This review was collected as part of a promotion.] works like a regular phone the camera is not the best. Honestly I did not like the phone I like better the s phones
Value
2
Response from Samsung USBy Social Commerce, January 3, 2024
Greetings Alma1024,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you enjoy our S Series of devices as well as upgraded cameras, I recommend taking a look at the Galaxy S23 Ultra. The Galaxy S23 Ultra is equipped with 5 cameras: a 12MP Selfie Camera, a 12MP Ultra-Wide Camera, a 200MP Wide-angle Camera, a 10MP Telephoto Camera with 10x Optical Zoom and a second 10MP telephoto camera for 3x optical zoom. Low light selfies are AI enhanced for crisp detail and accurate color. Depth mapping enables faster focusing for selfies. And portraits at night are clearly defined thanks to AI-detected depth analysis. The camera quality on this device is phenomenal and you really have to see it for yourself to believe it! Let us know if you have any questions for us or if you would like any further assistance by reaching out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you enjoy our S Series of devices as well as upgraded cameras, I recommend taking a look at the Galaxy S23 Ultra. The Galaxy S23 Ultra is equipped with 5 cameras: a 12MP Selfie Camera, a 12MP Ultra-Wide Camera, a 200MP Wide-angle Camera, a 10MP Telephoto Camera with 10x Optical Zoom and a second 10MP telephoto camera for 3x optical zoom. Low light selfies are AI enhanced for crisp detail and accurate color. Depth mapping enables faster focusing for selfies. And portraits at night are clearly defined thanks to AI-detected depth analysis. The camera quality on this device is phenomenal and you really have to see it for yourself to believe it! Let us know if you have any questions for us or if you would like any further assistance by reaching out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
Written by a customer while visiting Samsung US