Customer reviews from Samsung US
Samsung - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Customer Rating
5
Best Foldable to date
on May 19, 2024
Posted by: OnlyFold54Me
[This review was collected as part of a promotion.] I have owned the pixel fold, oneplus open fold & the Z Fold 3,4,5 and I have to say that the fold 5 is the best option. There are so many things about the fold 5 that are just way better than any other I have used. The way you can position the screen in any angle and the software is worlds apart from all the others. If you are going to buy a foldable I would highly suggest the Fold 5. I have used mine as a daily and have had no issues at all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Screen keeps cracking and breaking
on April 29, 2024
Posted by: thebrokenscreenguy
[This review was collected as part of a promotion.] Screen keeps cracking and breaking
Was fixed and in less than 5 months if cracking and breaking again.
Was fixed and in less than 5 months if cracking and breaking again.
Value
1
Response from Samsung USBy Social Commerce, April 29, 2024
Hello there, we appreciate you sharing your experience with us about your Samsung Galaxy Z Fold5. We understand how important your device is to you every day and are happy to hear you were able to work with our team on a warranty claim for your device. We have provided a link to an article to help with measures we find helpful to care for this unique device. We have also included a link to the Samsung Support Team if you have questions or need additional assistance. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Written by a customer while visiting Samsung US
Customer Rating
1
Good concept, bad phone.
on April 29, 2024
Posted by: CalDe706
[This review was collected as part of a promotion.] Within 2 months of owing phone the hinge filled with debris and ruined folding screen.
Value
1
Response from Samsung USBy Social Commerce, May 3, 2024
Hi there CalDe706, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Fold5. We completely understand how important your device is to you and we'd be happy to help you with the display and debris you mention. We have provided links to the Samsung Support Team and warranty given the stated time of ownership. We have also provided a link to a great video that will walk you through the steps we recommend taking to clean your phone and keep it free from the debris. Thank you for being a Samsung customer. -Elizabeth
Cleaning your Samsung Galaxy phone or tablet
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Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY FOLD SERIES IT HAS SERIOUS DESIGN FLAW
on June 30, 2024
Posted by: Anonymous
Warning!!! Do not bother buying fold series. It has serious design flaws. over normal use it eventually you will have broken flex cables behind the main screen which will resulted in broken wifi or sound. I own this phone use it very carefully with no physical damages what so ever, but the wifi just stopped working with no apparent reasons.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, July 1, 2024
Aloha Allen,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a music festival, to dropping your phone and shattering the screen, or having it stolen from your bag, to taking an unexpected dip in your neighbor's pool with your Fold5 in hand are all covered under your Samsung Care+ plan. Amazing right? Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have the opportunity available, please take a moment to review "Galaxy phone or tablet Wi-Fi connection issues" to help resolve what you may be experiencing with your connectivity. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Also, check out, "Care for your Samsung foldable phone" to learn how you can keep your Galaxy Z Fold5 in tip top shape! If you would like any further assistance afterward or if you have any questions for us, please feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a music festival, to dropping your phone and shattering the screen, or having it stolen from your bag, to taking an unexpected dip in your neighbor's pool with your Fold5 in hand are all covered under your Samsung Care+ plan. Amazing right? Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have the opportunity available, please take a moment to review "Galaxy phone or tablet Wi-Fi connection issues" to help resolve what you may be experiencing with your connectivity. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Also, check out, "Care for your Samsung foldable phone" to learn how you can keep your Galaxy Z Fold5 in tip top shape! If you would like any further assistance afterward or if you have any questions for us, please feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features, Awesome screen
on June 21, 2024
Posted by: Jesska
I love this phone especially the screen on the inside, I had the 3 and now the 5. I recently experienced the black line in the crease of the (Z fold 5) phone. Once that happens you can't use the inside screen at all. I am getting a replacement instead of a different phone because the features and the screen I just can't go back to a regular screen. I am not sure how the black line appeared I have heard that happening to people but with the first fold I had I dropped that thing so many times and NEVER experienced any problems, so I thought the 5 would be the same except this time I NEVER dropped it at all, so for the line to come across the screen like that I was disappointed. The black line on the fold 5 is not an end all be all for me, so I am gonna continue to rock out with this phone and pray it don't happen again.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fun but fragile
on April 29, 2024
Posted by: Zondoeehhd
[This review was collected as part of a promotion.] Fun phone for people that have to work in the field alot, but isnt very sturdy. Even with case the phones inner screen is unusable after only a few drops.
Support says there is no fix.
Support says there is no fix.
Value
3
Response from Samsung USBy Social Commerce, May 2, 2024
Hi there Zondoeehhd, thank you for sharing your feedback on your Samsung Galaxy Z Fold5. We are happy to hear you initially enjoyed the usage of this device. We would be more than happy to assist you with a repair to restore the full functionality of your device if you would like. We have provided a link to the Samsung Support Team to help review all options available to you for repair, and help you choose the one that best fits your needs. We have also provided a link to Customer Care+ if you would like to explore additional protection for your device to help give peace of mind. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Love this phone, miss a good camera
on April 29, 2024
Posted by: Lufifi
[This review was collected as part of a promotion.] I cannot stress how much I love the slim outside screen and the big inside. I am so productive with work and love to watch movies and TV in my off time.
One problem... The camera is underwhelming. I really miss the top of the line camera more than I thought. Very little zoom, macro shots aren't good.
Really hoping that the quality increases with the next generation!
Value
3
Response from Samsung USBy Social Commerce, May 2, 2024
Hello Lufifi, thank you for your feedback on your Samsung Galaxy Z Fold5. We are absolutely thrilled to hear how much you enjoy the flexibility throughout your day with your device. We have provided a link to a great article about the specific features and usages of the camera of this device to enhance your experience. We have also provided a link to the Samsung Support Team if the camera of your device is not functioning as intended and you would like assistance in troubleshooting. Thank you for being a Samsung customer. -Elizabeth
Folded or unfolded? Cameras on your Galaxy Fold
https://www.samsung.com/us/support/answer/ANS00083026/
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Written by a customer while visiting Samsung US
Customer Rating
5
Z Fold Fan For Life !! You get what you pay for !
on April 29, 2024
Posted by: ZFold5Fanatic
[This review was collected as part of a promotion.] After owning many unmentionable maker's phones, ( 'pears' with bites taken out of them included ) I have finally found True Love and will never look back !! I was skeptical to say the least, when I finally made the leap to a Samsung Galaxy Z Fold 5. Now, I only beat myself up for having not switched sooner !
The pixelation rate and processing speed that this phone/fold-out pad offers, with this ginormous sized screen, makes for the best video gaming this side of a UHD 4K TV. Watching T.V. is no longer for my T.V......UNLESS I'm streaming YouTube videos, home made videos, pics, or movies straight to my T.V. from my Z Fold 5 !!
Words do NO justice for the pictures this camera trio, on this device, are capable of producing ! Especially with the recent roll out of A.I. being integrated into Samsung's cameras and phones. The Z Fold series of phones comes compatible with the Samsung S series pens. I use my pen to write texts, send e-mails, scroll web sites, and draw and color pictures with AMAZING detail !! I also use my pen to send air commands to the camera for snapping photos while I'm in the picture ! ( You can doodle on your photos, add Galaxy A.I. effects to your photos, and sooooo much more. ) I haven't even tipped the iceberg yet, with all of the special effects and features that this Next Generation phone hybrid has to offer, I'm just out of space to share it with you, so go check the Samsung Galaxy Z Fold 5 out for yourself!!
The pixelation rate and processing speed that this phone/fold-out pad offers, with this ginormous sized screen, makes for the best video gaming this side of a UHD 4K TV. Watching T.V. is no longer for my T.V......UNLESS I'm streaming YouTube videos, home made videos, pics, or movies straight to my T.V. from my Z Fold 5 !!
Words do NO justice for the pictures this camera trio, on this device, are capable of producing ! Especially with the recent roll out of A.I. being integrated into Samsung's cameras and phones. The Z Fold series of phones comes compatible with the Samsung S series pens. I use my pen to write texts, send e-mails, scroll web sites, and draw and color pictures with AMAZING detail !! I also use my pen to send air commands to the camera for snapping photos while I'm in the picture ! ( You can doodle on your photos, add Galaxy A.I. effects to your photos, and sooooo much more. ) I haven't even tipped the iceberg yet, with all of the special effects and features that this Next Generation phone hybrid has to offer, I'm just out of space to share it with you, so go check the Samsung Galaxy Z Fold 5 out for yourself!!
Value
5
Written by a customer while visiting Samsung US