Customer reviews from Samsung US
Samsung - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Average customer rating
4.7 out of 5
4.7
(3,909 Reviews)
Open Ratings Snapshot
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product. 
(
17 out of 20
)
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Customer Reviews for Samsung - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Customer Rating
5 out of 5
5
Best phone ever made!
on March 23, 2025
Posted by: Glilc666
[This review was collected as part of a promotion.] I love this phone with all my heart and am eager for the tri fold galaxy foldable and I will purchase that one too!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 26, 2025
Thank you for sharing your love for the Galaxy Z Fold5! We’re thrilled to hear how much you’re enjoying it. Its combination of a large, immersive 7.6" screen and innovative features has truly redefined the smartphone experience. Your excitement for a potential tri-fold Galaxy foldable shows just how much these cutting-edge designs are resonating with users like you. Samsung continues to push the boundaries of foldable technology, and your enthusiasm fuels the purpose to innovate further. Be sure to stay tuned for exciting advancements that might be closer than you think! If you have any questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The possibility of phone with dual view
on March 23, 2025
Posted by: AhKam88
[This review was collected as part of a promotion.] I love reading online novels and when doing so playing my idling games. With the dual view, I could do both at the same time. Sometimes I could even open the YouTube to listen to music while browsing the net with it. Such a neat feature to have on a phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 9, 2025
Thank you so much for sharing your experience with the Galaxy Z Fold5, AhKam88! We're more than happy to see that you love the dual view feature as it’s designed perfectly for multitasking. Being able to dive into your favorite online novels while playing your idling games seamlessly is such a game changer. Plus, the ability to listen to music on YouTube while browsing really enhances the experience. We crafted the Z Fold5 with versatility in mind so you can unlock your creativity and productivity wherever you go. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good but dimensions could be better
on March 23, 2025
Posted by: T00jsks
[This review was collected as part of a promotion.] Great phone just wish the front screen was sized more like current non foldable devices.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 22, 2025
We appreciate you taking the time to share your thoughtful feedback! We completely understand your desire for a larger front screen, especially given how versatile the Galaxy Z Fold5 is. The 6.2” Cover Screen, measured diagonally, offers an immersive experience, and we recognize how important screen size can be for our users. Your suggestion is valuable as we strive to enhance the user experience. We appreciate your input and hope you continue to enjoy the unique features of the Z Fold series! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Z Fold 5 is Great overall
on March 23, 2025
Posted by: JoeR52
[This review was collected as part of a promotion.] I love the phone. Functionality is great. Image is fantastic. My only problem is that the internal screen will crack/peel off after a year or so.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 13, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold5, Joe! It's great to know you love the phone's functionality and image quality. We noted your concern regarding the interior screen. To assist with this, we have a Z Assurance program that offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. before July 31, 2024. To qualify, just register your device with your Samsung account, and you’ll be able to take advantage of this offer. You can access our support services by visiting the Samsung support page and selecting ‘Start a Repair’ for either walk-in or mail-in options. We want to ensure your experience with the Galaxy Z Fold5 remains positive! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone!
on March 24, 2025
Posted by: Cauman
[This review was collected as part of a promotion.] Love this phone! I get asked about it all the time. My grandkids fight for it to watch videos because the screen is bigger than a regular phone. I love the fact that I can have multiple tasks open and the memory is never ending. I will only repurchase this phone from now on!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 24, 2025
It's great to hear from you, Cauman. Thank you for sharing your enthusiasm for the Galaxy Z Fold5! It’s wonderful to see how much you’re enjoying its features. The expansive 7.6-inch Main Screen truly transforms video watching into a cinematic experience, making it perfect for sharing moments with your grandkids. Its multitasking capabilities, like Multi-Window View, allow you to keep multiple tasks open on one screen, enhancing productivity and convenience. With storage options up to 1TB, the Galaxy Z Fold5 ensures you have plenty of space for all your needs. Your excitement about repurchasing this phone speaks volumes about its innovative design and functionality. For any questions or concerns, please be sure to reach out to us at Samsung Support. Thank you for sharing your experience with the Z Fold5! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The ZFold 5 is an excellent product...
on March 24, 2025
Posted by: TechGuy
[This review was collected as part of a promotion.] Biggest challenge is finding the right case
Can't wait for the ZFold6.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone runs amazing
on March 24, 2025
Posted by: Dakobra
[This review was collected as part of a promotion.] I love having the fold out screen I previously had the fold 4 and loved it too but the 5 folds out even better and the crease in the screen is less apparent I can't wait to upgrade to the next fold when I can
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 24, 2025
Thank you for sharing your experience with the Galaxy Z Fold5, Dakobra! We’re glad to see that you enjoyed the Fold 4 and that the Fold 5 has exceeded your expectations. The Z Fold5 offers several improvements, including a more refined design with a less noticeable crease, which really enhances the viewing experience. We also appreciate the upgraded performance with the latest processor, longer battery life, and enhanced multitasking capabilities, making it perfect for both work and leisure. Additionally, the Flex Mode feature allows for hands-free use, while the improved camera system provides excellent photography options. If you loved the Fold 4, the Fold 5 truly takes it to the next level, and we’re excited to see what new features the next model will bring! For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone I love the wide screen doubles as tab
on March 25, 2025
Posted by: MrBoaz
[This review was collected as part of a promotion.] Excellent picture and video great stability for moving videos. I do alot of videos from my vehicles
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 7, 2025
Thank you for your fantastic review of the Galaxy Z Fold5, MrBoaz! It's awesome to see that you’re enjoying the excellent picture and video quality. The unique design truly does transform your phone into a mobile studio, especially with its powerful 50MP camera and the capability of 30x Space Zoom. It sounds like you're really making the most out of those expansive displays to shoot, reshoot, and edit your vehicle videos with incredible freedom. We can’t wait to see what you create next! For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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