Customer reviews from Samsung US
Samsung - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Customer Rating
4
Great product but durability not great
on March 17, 2025
Posted by: Jnazario416
[This review was collected as part of a promotion.] The phone is very sleek and easy to grip when closed. You can have more than one app open at a time. When the phone is opened to its large view it's the most clean and crisp view of movies and shows with the exception on the line down the middle of the screen where it folds. The only thing I don't like is the boarder around the screen while its open. It peels off and exposes the inside of the phone and screen. Leaving dust and dirt to get in quickly. And the phone gets hot while charging which also isn't a great thing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Cant live without my Fold!
on March 17, 2025
Posted by: McSev2010
[This review was collected as part of a promotion.] Without a doubt, I'm a huge fan of the Fold 5. I've had every successive release, and have always been pleased with the quality and reliability of Samsung smartphones. Samsung's seamless actions across apps means copying text between apps is easy, and choosing links in Chrome automatically open in the right app provided it's downloaded. And who doesn't like whipping out this thing out and unfolding it? I use it closed as often as I do it open - the thrill never gets old!
The Fold5 I currently have still eventually be replaced by a Fold6 but not because it's faulty in any way. Every time a new model comes out, there's an improvement or ew features/functionality I didn't know I needed. I'm hooked!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Seamless Actions - Amazing Interface
on March 17, 2025
Posted by: AdougCOO
[This review was collected as part of a promotion.] I love my ZFold 5! It enables me to be more productive each day as COO of a fast paced and growing office equipment company. It is a game changer!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great multitasking phone
on March 17, 2025
Posted by: TimmerMan
[This review was collected as part of a promotion.] This phone is nice. If I need to incan go to the large screen to multitask in more then one app at once. The seamless actions from one app to another or from the web into a app is so nice. I like how I can also directly send it into a note as well. I miss my note 20. But this phone is definitely been better for what I do. Works great paired to my watch and new buds at the same time. I might be stuck on folds for now on.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok but
on March 17, 2025
Posted by: Warlan
[This review was collected as part of a promotion.] Don't feel like I use the fold feature as much as I thought. It requires two hands and I'm always on the go. Also the film on the inside has already started peeling off. The camera is much worse than the galaxy phones
Value
3
Response from Samsung USBy R&R Team, March 20, 2025
Thank you for sharing your feedback about the Galaxy Z Fold5, Warlan. It’s important to us, and we appreciate your honesty. Regarding the film on the interior of your device peeling off, we want to assure you that we have a program in place for situations like this. With our Z Assurance, you can receive a one-time discounted repair for the interior folding screen if your Galaxy Z Fold5 was purchased from an authorized distributor in the U.S. before July 31, 2024. To qualify, just register your device with a Samsung account. Please remember this offer only applies to the original purchaser and excludes second-hand devices. If you are interested, you can easily access the service through our support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. We hate to hear that the camera hasn’t met your expectations. The Galaxy Z Fold5 is designed to deliver a premium photographic experience, but we’re constantly working to enhance our camera technology, and your feedback will contribute to that process. If there’s anything else we can help you with or if you have further suggestions, please don’t hesitate to reach out to us at Samsung Support. Thank you for choosing Samsung! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Z Fold 5: Innovation at Its Best
on March 17, 2025
Posted by: ZenFold44
[This review was collected as part of a promotion.] The Samsung Z Fold 5 has completely changed the way I interact with my phone, blending power, flexibility, and next-level multitasking in a way no other device can.
Seamless Actions Across Apps: The ability to run multiple apps in split-screen mode makes this a game-changer for work and personal use. Whether I’m researching something online while taking notes or editing videos while checking emails, it keeps up effortlessly.
Now Brief & Audio Eraser: I use Now Brief to stay updated on important news, reminders, and my daily schedule—everything I need, at a glance. The Audio Eraser feature is another lifesaver, helping to remove background noise when I’m recording content or reviewing voice memos.
Daily Life & Usage: Whether I’m streaming, gaming, or creating content, the 7.6-inch Dynamic AMOLED 2X display makes everything immersive. The battery life is solid, lasting me through long days of work and entertainment. And the S Pen support turns this device into a portable workstation, perfect for jotting down ideas on the go.
This phone isn’t just a device—it’s an experience. Samsung has truly perfected the foldable concept, and I can’t imagine going back to a regular phone. If you’re looking for the ultimate balance of power, style, and innovation, the Z Fold 5 delivers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The design and overall quality is pure perfection
on March 17, 2025
Posted by: SatoriMCB
[This review was collected as part of a promotion.] I mainly use this device for my work and it is, hands down, the absolute perfect match for what i do! I can interrupt the item I'm working with in a flash and be doing another task just by the swipe of my hand or, touch of my finger. And when im done, another swipe of touch and im right back where I left off immediately!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Amazing Zfold5
on March 17, 2025
Posted by: Shovic842013
[This review was collected as part of a promotion.] I just love my smartphone. It's like a computer in my pocket and it listens when I tell it to do something. Great for watching movies, gaming,etc. I also do a lot of work with my phone such as scheduling, hiring, and admin. Great device to have. I love it
Value
5
Written by a customer while visiting Samsung US