Customer reviews from Samsung US
Samsung - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Customer Rating
4
Great phone
on November 7, 2023
Posted by: Justin2779
[This review was collected as part of a promotion.] The phone in whole is great. The battery life isn't the best but it's not the worst either. I ha e had so.e issues with the phone freezing but I think that will be resolved with the next update.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a tad better than the fold fold 4
on February 4, 2024
Posted by: samsungenojoyer
[This review was collected as part of a promotion.] I love watching anime and playing games on my phone so having the foldable big screen is really amazing!
The DeX app that's available to use is very useful for when I want to stream things on a bigger screen and it's very easy to navigate.
The DeX app that's available to use is very useful for when I want to stream things on a bigger screen and it's very easy to navigate.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I never knew
on February 5, 2024
Posted by: bkbrawler04
[This review was collected as part of a promotion.] This phone is amazing. The amount of things this phone is capable of because it is a folding phone. I am able to use it as its own kickstand which is amazing at family events. I just pop it open and use my galaxy watch to snap pictures or take video. When we are out to dinner and the kids are feeling restless they can take my phone and use the S pen to color or draw. It is compact so I do take it everywhere. Opened or closed this phone is great for every occassion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Adviec to samsung
on June 4, 2024
Posted by: Sandtazam
Not really a review but a solution. I saw the machine that you test the phone folding over and over. You need to put it through temperature extremes while doing that. If a person leaves their phone in a hot car, then they take it into an a cool, airconditioned room, this can cause the screen protector to separate inside the fold..
Written by a customer while visiting Samsung US
Customer Rating
4
About s pen
on August 12, 2023
Posted by: Niketh
[This review was collected as part of a promotion.] Actually the new z fold 5 not comes with S PEN, i buy this phone because i think they give spen in box. I am very upset.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
battery drains fast
on August 24, 2023
Posted by: bigvee
[This review was collected as part of a promotion.] The phone is heavy you definitely realize its in your pocket. Screen when playing videos did not go to edges which actually creates smaller scre2n than my note 20 5g ultra. Battery drained fast while watching video.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 30, 2023
Good day Bigvee,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold5 has a 4,400 mAh battery that allows you to listen up to 73 hours and/or watch up to 21 hours of your favorite content. For your convenience, I have included a few links to articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help you maximize the life of your Galaxy battery. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold5 has a 4,400 mAh battery that allows you to listen up to 73 hours and/or watch up to 21 hours of your favorite content. For your convenience, I have included a few links to articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help you maximize the life of your Galaxy battery. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
2
Worked great for month already having issues
on September 19, 2023
Posted by: LoyalCystomer
[This review was collected as part of a promotion.] Phone was great as long as it lasted. After a the first 3 weeks seems like charging modules and battery are having failures couldn't get a replacement have to mail it in for repair and be without a phone for 2 weeks. Not the best experience so far.
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 27, 2023
Hi there LoyalCustomer, we are grateful to you for sharing your feedback on your Samsung Galaxy Z Fold5. We understand how frustrating it can be when your brand new device does not function as intended. Without knowing where you are located you can also look to one of our Samsung Experience Store. They have technicians on site to repair devices. You can see about making an appointment with the store directly if you are close. We appreciate you being a Samsung customer, and have also included a link to the Samsung Support Team if you have further questions. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Fold 5 review
on August 14, 2023
Posted by: AZN007
[This review was collected as part of a promotion.] Has so many features that make this phone top tier. Still has crease in middle, which you can feel when using the touch screen and can see at an angle. Got the cover with S pen, every now and then pen will fall out. For the most part a sold phone.
Value
4
Written by a customer while visiting Samsung US