Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(250 Reviews)
Rating breakdown 250 reviews
5 Stars
171
4 Stars
51
3 Stars
7
2 Stars
4
1 Star
17
93%of customers recommend this product.
(
116 out of
125)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Customer Rating
5
Great Portable Air Conditioner and Heater
on March 22, 2021
Posted by: GrammyG
from Tarrant Co, TX
I purchased this unit 5-6 years ago for my husband to use in his garage/workshop area. We live in Texas, and it is needed in summer heat and also in the cold of our winters. This has been a great purchase. It is set up well and is easy to regulate and use. We have had no problems with the unit. We had to replace the accordian type exhaust vent hose this year because the old one had become brittle, but that is to be expected. Would recommend!
Response from NewairBy NewAir , Customer Service, March 23, 2021
Hi, Thank you for taking the time to leave a review on your AC-14100H. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Best in it's class that I have tried!
on April 1, 2021
Posted by: Rich Z
from Crawfordville, FL
I have used this model in my garage since I had it built and although it won't cool a 1500 sq ft building down to 75 degrees, it certainly is enough to take the edge off in those hot Florida summer days. Which is all I want from it. I have tried some other brands, and they just didn't push enough air, or the "cold" air coming out just wasn't really COLD. No, they won't last forever, but when one goes bad, normally because of fan noise building up, I just buy another of the same make and model, and that will do me just fine.
Response from NewairBy NewAir , Customer Service, April 2, 2021
Thank you for the 5-star review and for sharing your thoughts about the AC-14100H.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
GREAT HARD WORKING MACHINE
on April 18, 2021
Posted by: TOD P.
from Pasadena, CA
I bought the NewAir Portable Air Conditioner and Heater, to cool and heat my garage turned office. It does a great job of maintaining the temp. I have a ton of computer equipment that I need to keep at a stable temp, and this machine does amazingly well. The customer service is amazing too, very quick to respond with any questions or issues.
Response from NewairBy NewAir, Customer Service, April 19, 2021
Thank you so much for taking the time to leave us this amazing review on the NewAir AC-14100H. We are delighted to hear the unit has met your expectations. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
Great customer service!
on April 20, 2021
Posted by: Dalton
from Cantonment
I have owned this air conditioner for several years and it had flashed an error code. Customer service was friendly and easy to deal with and sent me the parts to fix it. The parts were affordable and the person I spoke to was great!
Response from NewairBy Newair, Customer Service, April 21, 2021
Thank you for taking the time to leave a review on your AC-14100H. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great Product
on May 3, 2021
Posted by: jjdemelo66
from Las Vegas NV
Helps keep my garage cool in the summer months In Vegas
Response from NewairBy Newair, Customer Service, May 4, 2021
Thank you for the 5-star review and for sharing your experience with the AC-14100H.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Cold and quiet
on May 4, 2021
Posted by: Ro&meg
from Stockton, CA
I bought this unit last summer during one of the California heat waves. It blows ice cold air and runs very quietly.
Response from NewairBy Newair, Customer Service, May 5, 2021
Thank you for taking the time to leave a review on your AC-14100H. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
2
Replacements cannot be bought
on May 10, 2021
Posted by: vodkoce
This AC unit is good at keeping the room cool but I'm disappointed in the lack of replacement parts availability. Most exhaust hose diameters are 5" or 6" and this one is 5.59" which makes it very difficult to a get a new window installation kit. If I cannot find a replacement kit, I'll have to find a new AC to buy making this a bad purchase
Response from NewairBy Newair, Customer Service, May 11, 2021
Hi,Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great air conditioner
on May 17, 2021
Posted by: Biker
from Pelham, New Hampsure
the unit works great. would recommend it all
Mark Fuller
Mark Fuller
Response from NewairBy Newair , Customer Service, May 17, 2021
Thank you for posting your comments in regards to your AC-14100H. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting Newair