Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(250 Reviews)
Rating breakdown 250 reviews
5 Stars
171
4 Stars
51
3 Stars
7
2 Stars
4
1 Star
17
93%of customers recommend this product.
(
116 out of
125)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Customer Rating
1
Dissatisfied
on July 21, 2023
Posted by: Terrie
from Mankato MN.
Verified Purchase:No
I have 2. 1 is in my bedroom and couldn't sleep to the loud squirreling sound and loud motor sounds. Warning NOT made for bedrooms! 1 in my living room. Same very loud!!!
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: rick
from bargersville in
Verified Purchase:Yes
the air went out of my motor home just before a big trip this a/c unit make the differance of going or not as it happened in august
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
4
Will review as HVAC repaired before receiving it.
on July 2, 2021
Posted by: skibo58
from Virginia Beach, Virginia, 23464
Verified Purchase:Yes
So far so good. I received the package after 3 delivery delays from the shipping company. will be opening the box and set it up to check that it works as per manufactures directions soon. This was going to be an emergency backup cool unit for downstairs since HVAC went on vacation right when a heat wave came. 5 day's with no AC and a very miserable son and dog is no fun. Thank god for cold shower's and frosty paws and ice water for the dog. Not sure if this will fit on 15 amp circuit but will run it off a 10 gage extension cord to kitchen 20 amp socket. Hopefully its not a 240 unit other wise i am up creek without a paddle.as i forgot to check for that when purchasing it. Newair did their job well and my hats off to them. It was a hot 60th birthday for my wife and hot Fathers day for me.
Response from NewairBy Newair, Customer Service, July 2, 2021
Thank you for taking the time to leave a review on your unit. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
I would buy this product again.
on July 5, 2022
Posted by: Deb
from Fortson, GA
Verified Purchase:No
I used my Newair AC/Heat unit at my Mom's house when her HVAC unit went out. The unit heated and cooled her large living and dining area quickly. Several parts to the unit were lost in transit when we sold her house. An excellent rep named Hilary quickly responded to my inquiry to replace the parts with a quote (which was quite reasonable). That is quality customer service, getting what you need to keep enjoying your purchase.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
I Love this unit!
on June 6, 2022
Posted by: Trelvis
from Texas
Verified Purchase:No
This is by far the best AC/Heat unit I have ever had in my garage. My garage room is where my daughter and I spend countless hours in the TX heat and this keeps us very cool. I am extremely grateful for NewAir and this unit.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AC-14100H. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AC-14100H. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Brod9036
from New Jersey
Verified Purchase:Yes
I've had this unit for about a year and am very happy with it. Liz helped me quickly resolve my issue with the AC.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
100% satisfied with customer service and product
on January 17, 2012
Posted by: B&B
from Kamiah, Idaho
Called customer service prior to ordering. I was concerned about noise level. On high, this unit runs at 56 db which is not intrusive. Free shipping both ways if I am not satisfied sold me. Unit was delivered quickly, within promised time frame. My home is in north central Idaho. Summer days are upper 90's. I have a large open area which includes living room, kitchen, laundry room, also high ceilings, close to 600 sq ft. Only used four times since receiving (no electic bill as yet) but happily found the temp. in my home was cooled to 77 when outside was 94. The reservoir for quicker cooling works well, runs about an hour or more then needs refilling. I drained the unit and found the process easy although after only four days not much water to drain. Installation was easy and with wide windows (45) the adapter was more than sufficient. I don't normally write reviews but am so satisfied with this company and product I felt compelled to do so. I plan to order another type of cooler for each of the two bedrooms.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Albert
from Hoboken, NJ
Verified Purchase:Yes
This unit ran for three days in one room and it wouldn't drop below 79 degrees. The room is approximately 400 square feet and it was certainly cooler, but I found that the unit didn't do any better than the small, old window unit it replaced. I gave it a three because in all fairness, I never tried the heater or dehumidifier. FYI I did add water to the tank and I had drained any condensation from the unit.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, We are sorry to hear the issue you are experiencing with the unit however we will be more than happy to assist you. Please contact our trusted support team at 855-963-9247 for assistance.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, We are sorry to hear the issue you are experiencing with the unit however we will be more than happy to assist you. Please contact our trusted support team at 855-963-9247 for assistance.
Written by a customer while visiting Newair