Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(250 Reviews)
Rating breakdown 250 reviews
5 Stars
171
4 Stars
51
3 Stars
7
2 Stars
4
1 Star
17
93%of customers recommend this product.
(
116 out of
125)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Posted by: Annette
Verified Purchase:Yes
It works great. Would be better if it had a quick connect so you could move it to another place easier.
Response from NewairBy NewAir, Customer Service, August 21, 2019
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Posted by: ZiggyStar
from Brooklyn, NY
Verified Purchase:Yes
So, this model is a replacement unit for the one I returned. It's even an upgrade from the non-heater model it replaced. It's still a lemon. I let it sit for three days before setting it up, to let the coolant settle and rest. From the moment I plugged it in, it started to howl. Not just the loudness of operation, but the fan or some mechanism HOWLED. It still sounds like a jet engine. Level ground, full water tank, clean filters and all. It still sounds like it's having mechanical problems. It's ridiculous. And that's on the LOWEST speed. I tried it with fan only, still the same. When the compressor or heater operate, i can't sit within 10 feet of it or it hurts my ears. It's that loud. That means I can't even sit in half of my living room. The heater is a joke. It is highly inefficient. And, like i mentioned, it's the second lemon in a row. I've had it for less than 3 months. The only reason I'm using it now is as a stop-gap to find a better unit, then out it goes. And because of the pandemic, I can't buy another unit right now, and probably not for a while. I'm stuck with it - or nothing, which sucks. This unit is garbage, especially for the amount they charge for it. Stay away from it. Seriously, save yourself the trouble of having to ship multiple units to, by chance, get one that works without problems. Quality control is non-existent. I've been in regular contact with customer service, and honestly, this is a logistical and time-consuming nightmare. Customer service has been attentive and accommodating, but this has been an ordeal. And good customer service is not a substitute for an actual working unit. I am not going to bother sending it back, because it's such a pain to, for a third time, re-pack and haul a 70lb unit down two flights of stairs and two additional blocks away to a FedEx location. I'm just done. I gave it an honest try, but with only one unit that worked, out of the two models and 3 other units I've had to return, nah. Not worth it. Too many problems.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
1
Junk product
on September 18, 2018
Posted by: Mike
from Ohio
Gender:Male
Shuts off whenever it feels like it. Can't even cool my bedroom let alone anymore of my house. And is extremely loud. Will never own another new air product EVER
No, I would not recommend this to a friend.
Response from NewairBy Customer Service, September 19, 2018
Hello,
I'm so sorry to hear that your AC was not functioning as it should. Please email us so we can resolve this issue: ashley@newair.com.
Thank you,
NewAir Appliances
I'm so sorry to hear that your AC was not functioning as it should. Please email us so we can resolve this issue: ashley@newair.com.
Thank you,
NewAir Appliances
Written by a customer while visiting Newair
Posted by: TexasAttorney
from Dallas, TX
Verified Purchase:Yes
Recently purchased a 14100E. Owned an older model that gave out after 10 years of use. I'm disappointed the unit did not come with the window kit. Why wouldn't it be included? I suspect it was either unintentionally omitted OR NewAir is trying to make $$ on a needed accessory and doesn't care that it inconveniences the customer. I've tried to contact NewAir without success. The phone just rings away. I'll call a few more times before I return the unit and write off NewAir.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Excellent product and customer service
on August 4, 2021
Posted by: Jeff
from Brentwood, CA
Verified Purchase:No
I purchased this unit for my garage for when I exercise as well as when I work out there in the summer heat. This unit performed very well. When there was an issue with the unit, customer support wasted no time in sending a replacement. A very minor issue in my opinion.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the AC-14100H.Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the AC-14100H.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Nice Size
on December 11, 2019
Posted by: CelticGrl2
from Washington
Love the machine, easy instal and use. Fits anywhere and easy to move if you need to.
The direction manual could be written clearer. If you follow the manual it doesn't separate using the system for heat or air conditioning...which it should. I loaded the water container and the machine kept shutting off when it reached 40 degrees. When in fact you don't want to fill the water basin for heat. The document does NOT mention that.
The unit itself though was a great buy and the install super easy. I'd definitely recommend it.
The direction manual could be written clearer. If you follow the manual it doesn't separate using the system for heat or air conditioning...which it should. I loaded the water container and the machine kept shutting off when it reached 40 degrees. When in fact you don't want to fill the water basin for heat. The document does NOT mention that.
The unit itself though was a great buy and the install super easy. I'd definitely recommend it.
Response from NewairBy NewAir, Customer Service, December 17, 2019
Thank you for the 5-star and for sharing your thoughts about the unit, we will work on updating the manuals. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
Great features !
on June 21, 2021
Posted by: Alfred
I bought this a month ago for my basement and it’s the best and coolest air conditioner ever! So powerful and easy to use, I will definitely purchase again!!!!
Response from NewairBy Newair, Customer Service, June 21, 2021
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: Tonka
from Florida
Verified Purchase:Yes
This is such a Fantastic product! You will Love this product!
I would recommend this to a friend!
Written by a customer while visiting Newair