Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(250 Reviews)
Rating breakdown 250 reviews
5 Stars
171
4 Stars
51
3 Stars
7
2 Stars
4
1 Star
17
93%of customers recommend this product.
(
116 out of
125)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Posted by: Dalton
from Cantonment
Verified Purchase:Yes
I have owned this air conditioner for several years and it had flashed an error code. Customer service was friendly and easy to deal with and sent me the parts to fix it. The parts were affordable and the person I spoke to was great!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your AC-14100H. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your AC-14100H. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Alfred
from Undisclosed
Verified Purchase:Yes
I bought this a month ago for my basement and it's the best and coolest air conditioner ever! So powerful and easy to use, I will definitely purchase again!!!!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5
A new addition to our family!
on September 20, 2024
Posted by: Tper
from Oregon, USA
Verified Purchase:No
Whether it's cooling in summer or warming up in winter, this unit does it all! It's easy to move, so I can keep any room comfy, no matter the season. With three fan speeds and an easy-clean dust filter, it's perfect for keeping the air fresh and comfortable for the kiddos, no matter the season. This is an addition that will stay with us forever!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We are glad to hear you like the unit's features. We highly appreciate your feedback and for sharing your thoughts. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We are glad to hear you like the unit's features. We highly appreciate your feedback and for sharing your thoughts. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: vodkoce
from Undisclosed
Verified Purchase:Yes
This AC unit is good at keeping the room cool but I'm disappointed in the lack of replacement parts availability. Most exhaust hose diameters are 5" or 6" and this one is 5.59" which makes it very difficult to a get a new window installation kit. If I cannot find a replacement kit, I'll have to find a new AC to buy making this a bad purchase
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi,Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi,Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great AC unit!
on August 28, 2019
Posted by: Rod S
from Nevada
I bought this AC unit for a custom build, from an enclosed car hauler trailer to an RV travel trailer with all the bells and whistles. Here are some of the photos of the build, and the AC unit sucks the hot air from the top of the ceilings, down the unit from a special enclosed ducting system that draws the air through and to the AC. I have tested the system under very hash hot weather, it was 115 outside and it kept the inside down to a very comfortable 80 with the window open, I'm impressed with it, and it a great addition to the custom build.
Response from NewairBy NewAir, Customer Service, August 28, 2019
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Does what I expected
on January 14, 2011
Posted by: Anonymous
from Undisclosed
Set this unit up in my 2 car garage and it lowers the temp 20 degrees from the outside 100+ temps that we've had this summer. I have not insulated the garage door yet, which will help out even more so the compressor will not have to work as much and will cool better. I expected some noise, but most of what I hear is just fan noise as the compressor runs very quiet.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: TOD P.
from Pasadena, CA
Verified Purchase:Yes
I bought the NewAir Portable Air Conditioner and Heater, to cool and heat my garage turned office. It does a great job of maintaining the temp. I have a ton of computer equipment that I need to keep at a stable temp, and this machine does amazingly well. The customer service is amazing too, very quick to respond with any questions or issues.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you so much for taking the time to leave us this amazing review on the NewAir AC-14100H. We are delighted to hear the unit has met your expectations. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you so much for taking the time to leave us this amazing review on the NewAir AC-14100H. We are delighted to hear the unit has met your expectations. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
The unit works perfect for what I needed for my apartment.
on March 27, 2016
Posted by: Nick
from Orlando, FL
I use this in the living room to cool the sitting area and not have to use central air as much. I also use it in the computer room in the even of an A/C failure in the apartment.
I would recommend this to a friend!
Written by a customer while visiting Newair