Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(250 Reviews)
Rating breakdown 250 reviews
5 Stars
171
4 Stars
51
3 Stars
7
2 Stars
4
1 Star
17
93%of customers recommend this product.
(
116 out of
125)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Posted by: CJ Oz
from SC
Verified Purchase:Yes
It’s a great product !! I highly recommend but There is a window minimum. Like ours we now have to saw off part of the window Kit so that it will work
Response from NewairBy Newair , Customer Service , June 10, 2021
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5
Great features !
on June 21, 2021
Posted by: Alfred
I bought this a month ago for my basement and it’s the best and coolest air conditioner ever! So powerful and easy to use, I will definitely purchase again!!!!
Response from NewairBy Newair, Customer Service, June 21, 2021
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
1
Not working... PERIOD!
on June 27, 2021
Posted by: rnb853
from York, PA
The unit is not even a year old, and now it tells me to empty the water....which I did... the unit will not restart! There's no water in the unit, yet it keeps telling me that there is water. Nothing works. Not happy. Very frustrated.
Response from NewairBy Newair , Customer Service, June 29, 2021
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Compact design, big cooling power
on July 1, 2021
Posted by: Living large at Marj
from Spokane, WA
We purchased several of this product and just now went through the hottest week in our city’s history. Those air conditioners just kept pushing the temps as far as possible and did not give up.
Response from NewairBy Newair , Customer Service, July 1, 2021
Thank you for the 5-star review and for sharing your thoughts about the AC-14100H.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Will review as HVAC repaired before receiving it.
on July 2, 2021
Posted by: skibo58
Verified Purchase:Yes
So far so good. I received the package after 3 delivery delays from the shipping company. will be opening the box and set it up to check that it works as per manufactures directions soon. This was going to be an emergency backup cool unit for downstairs since HVAC went on vacation right when a heat wave came. 5 day's with no AC and a very miserable son and dog is no fun. Thank god for cold shower's and frosty paws and ice water for the dog. Not sure if this will fit on 15 amp circuit but will run it off a 10 gage extension cord to kitchen 20 amp socket. Hopefully its not a 240 unit other wise i am up creek without a paddle.as i forgot to check for that when purchasing it. Newair did their job well and my hats off to them. It was a hot 60th birthday for my wife and hot Fathers day for me.
Response from NewairBy Newair , Customer Service, July 2, 2021
Thank you for taking the time to leave a review on your unit. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great Unit in Nursery
on July 3, 2021
Posted by: JackL
We have set this up in our nursery for our new baby so we can keep the temperature in the appropriate range for her to sleep and it definitely does the job well! Window set up was pretty easy as well, even for a sliding window.
Response from NewairBy Newair , Customer Service, July 5, 2021
Thank you for taking the time to leave a review on your AC-14100H. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Unit functions to meet expectations
on January 12, 2012
Posted by: TNroger
from East Tennessee
Ordering process was easy and it was good to have a tracking # to monitor. Unit arrived undamaged and quickly for cross-country shipping. Easy setup, instructions adequate. Currently using in heater mode in garage to bring temp up to comfortable level for shop work. Does a good job, but we haven't had outside low temp's yet this season. The unit is undersized as a heater for the garage space, but meets my needs at this point. Will be moved to a smaller bonus room over the garage for cooling next season. Like the portability. I would recommend this unit at this time based on limited experience. Good experience with Seller.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
1
Unit just arrived, not working
on July 16, 2024
Posted by: Matt
from VA
Verified Purchase:No
Unit arrived today, instructions said to wait 2 hours before plugging it in, which i did. Then I turned on the unit, it ran for 15 seconds at most, then shut off and never back on. Fault Compressor.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair