Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - 10.5" WUXGA Touchscreen MediaTek Kompanio 520 8GB LPDDR4X 128G eMMC
Average customer rating
4.4
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
40
4 Stars
13
3 Stars
7
2 Stars
0
1 Star
2
Customer Reviews for ASUS - Refurbished Excellent - 10.5" WUXGA Touchscreen MediaTek Kompanio 520 8GB LPDDR4X 128G eMMC
Posted by: Mikey5
Frequency of use:Daily
Verified Purchase:Yes
You cannot beat the value for the price! All the features you need from a laptop are in this 2-in-1. I can even read my Kindle books on it.
Written by a customer while visiting https://www.asus.com
Posted by: PVees
Frequency of use:Daily
Verified Purchase:Yes
This Chromebook works great. Easy to get started. Only complaint would be that it only has one cover choice. Not a big fan of the color.
Written by a customer while visiting https://www.asus.com
Posted by: Natasha89
Frequency of use:Daily
Verified Purchase:Yes
I absolutely LOVE my Computer/Tablet! Definitely recommend for everyone.
Written by a customer while visiting https://www.asus.com
Posted by: Nitamom
Frequency of use:Daily
Verified Purchase:Yes
Smaller than expected. Heavy for it's size. Feels solid. Aluminum case, magnet cover and removable keyboard makes this Chromebook great for travel. Bright screen, easy to set up. Turn on, sign in and there's all your apps from your old device.
Written by a customer while visiting https://www.asus.com
Posted by: Girlmom2025
Verified Purchase:Yes
So far so good. This chromebook/tablet is heavier than I would like, but overall it works as it should.
Written by a customer while visiting https://www.asus.com
Customer Rating
3
Crashed once and lost everything on the 2nd day
on January 7, 2026
Posted by: DonTom
Verified Purchase:Yes
Crashed once and lost everything on the 2nd day but has been fine since.
Response from https://www.asus.comBy Chantae, CLM, January 8, 2026
Dear DonTom,
Thank you for sharing your experience with the ASUS CM3001 Chromebook. We sincerely apologize for the system crash and data loss you encountered during initial use. While we are pleased to hear the device has been operating normally since, we understand how concerning that situation must have been.
If the issue occurs again, we recommend following the steps outlined in our FAQ guide linked below.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2501002154-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Chromebook] Troubleshooting - How to fix Chromebook crashes or freezes - https://www.asus.com/support/faq/1042804/
Thank you for sharing your experience with the ASUS CM3001 Chromebook. We sincerely apologize for the system crash and data loss you encountered during initial use. While we are pleased to hear the device has been operating normally since, we understand how concerning that situation must have been.
If the issue occurs again, we recommend following the steps outlined in our FAQ guide linked below.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2501002154-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Chromebook] Troubleshooting - How to fix Chromebook crashes or freezes - https://www.asus.com/support/faq/1042804/
Written by a customer while visiting https://www.asus.com