Customer reviews from https://www.asus.com
ASUS - a - Black
Average customer rating
4.4
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
29
4 Stars
11
3 Stars
5
2 Stars
0
1 Star
2
86%of customers recommend this product.
(
6 out of
7)
Customer Reviews for ASUS - a - Black
Posted by: RATso
Frequency of use:Daily
Verified Purchase:Yes
Easy install, sped up my home wifi and affordable!
Written by a customer while visiting https://www.asus.com
Posted by: NinS
Frequency of use:Daily
Verified Purchase:Yes
The best thing is I never have to think about this device, it just works consistently
Written by a customer while visiting https://www.asus.com
Posted by: No th
Frequency of use:Daily
Verified Purchase:Yes
Only had it for a couple weeks and it seems to be working very well.
Written by a customer while visiting https://www.asus.com
Posted by: Wright
Frequency of use:Daily
Verified Purchase:Yes
I installed the router myself, replacing another one we had that was simply getting old and had not been getting any updates. For the new router, I set up networks with new secure passwords and a new guest network as well. Everyting has been working fine and the Asus app allows me to monitor the operation of the router and change settings easily. The most burdensome part of the whole upgrade process was to update the settings on all my WiFi devices to use the new networks and passwords, and I can't blame the router for that since it's an inevitable change to establish new secure networks.
Written by a customer while visiting https://www.asus.com
Posted by: Aaron724
Verified Purchase:Yes
IOT band helped solve my problem I was having with a TP link router and a Liftmaster garage opener.
Written by a customer while visiting https://www.asus.com
Posted by: Mr. Steve
Frequency of use:Daily
Verified Purchase:Yes
It’s been less than a day but so far it’s working great!
Written by a customer while visiting https://www.asus.com
Posted by: Jamescena
Frequency of use:Daily
Verified Purchase:Yes
easy set up, no issues and connections were fast and reliable.
Written by a customer while visiting https://www.asus.com
Posted by: East Side Hunky
Frequency of use:Daily
Verified Purchase:Yes
nice router but the app is terrible, does not work or respond as intended, I tried to update the network and it won't let me do so
Response from https://www.asus.comBy CLM, November 18, 2025
Dear East Side Hunky,
Thank you for your comment.
We do understand your disappointment with the ASUS Router application and the inconvenience this may have caused if it you are experiencing issue using it. The application offers powerful, user-friendly network management on the go, allowing for quick setup, real-time monitoring of traffic and devices, and robust security features like parental controls, VPN access, and an AI-powered security scan. Its main strengths include simplifying complex tasks like managing a mesh network and providing secure remote access to your home network. If it's not working properly, ensure you are using the most current version from the link: https://www.asus.com/us/content/asus-router-app/ and your the device has access to a stable and working internet connection.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the ASUS Router application and the inconvenience this may have caused if it you are experiencing issue using it. The application offers powerful, user-friendly network management on the go, allowing for quick setup, real-time monitoring of traffic and devices, and robust security features like parental controls, VPN access, and an AI-powered security scan. Its main strengths include simplifying complex tasks like managing a mesh network and providing secure remote access to your home network. If it's not working properly, ensure you are using the most current version from the link: https://www.asus.com/us/content/asus-router-app/ and your the device has access to a stable and working internet connection.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com