Customer reviews from https://www.asus.com
ASUS - a - Black
Average customer rating
4.4
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
29
4 Stars
11
3 Stars
5
2 Stars
0
1 Star
2
86%of customers recommend this product.
(
6 out of
7)
Customer Reviews for ASUS - a - Black
Posted by: Toby
Frequency of use:Daily
Verified Purchase:Yes
So far so good, runs high speeds and is a good secondary router to my internet provider to help not have all of our devices running one internet connection, my older ASUS RX maybe AX 3000 was awesome for about 5 years and I kept it in case we have any trouble with range or I may use it in my camper. Great products so far, no complaints.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Nadine B.
Frequency of use:Daily
Verified Purchase:Yes
Purchased to replace older router of different brand w/ no support after reading reviews on ASUS models. Had to get ASUS assistance installing after issue found on connectivity in one phase of the process and within 5 minutes received all clear. Total time to install maybe 20 minutes. Loved how it recognized all my devices instantly and even an old wireless printer seamlessly connected.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Rob H.
Frequency of use:Daily
Verified Purchase:Yes
I've had this router for about a year. It was easy to set up and offers great speed for the money, but recently on two separate occasions I've had to reset the network from scratch, reconnect all my devices and I've been unable to figure out why. The firmware is up to date, my Internet provider hasn't reported any issues and the device is in a cool ventilated area in the middle of my home. If this keeps happening this three star review will become two stars so I'm hoping Asus can address whatever issue keeps happening.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, July 20, 2026
Dear Rob H,
Thank you for your comment.
We do understand the inconvenience this may have caused if you need to reset your network on two separate occasions. Most likely, your router may be experiencing NVRAM corruption (clogged memory) or an unstable background firmware update. If the firmware is already up to date, try to do a hard factory reset to completely clears the router memory. You may need to reconfigure your network setting. For helpful tips on how to do a hard factory reset, visit our Product Support webpage: https://www.asus.com/support/faq/1039078/ .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand the inconvenience this may have caused if you need to reset your network on two separate occasions. Most likely, your router may be experiencing NVRAM corruption (clogged memory) or an unstable background firmware update. If the firmware is already up to date, try to do a hard factory reset to completely clears the router memory. You may need to reconfigure your network setting. For helpful tips on how to do a hard factory reset, visit our Product Support webpage: https://www.asus.com/support/faq/1039078/ .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Damian V
Frequency of use:Daily
Verified Purchase:Yes
Bought this modem because my current ISP was doing "funny stuff" with my connection and wouldn't answer any of my questions honestly. I was fed up with being lied to. I found tiis little gem to make me feel a little better about the situation. As of yet, there haven't been any issues. It handles 4 security cams, a 4k TV, my Chromebook, a sound bar and my phone without breaking a sweat. I'm not a power user. I'd say I'm a heavy user. I couldn't be happier with my purchase.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Good performance. Wish it was more powerful in terms of area covered.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: mcmarya
Frequency of use:Daily
Verified Purchase:Yes
It was fairly easy to install the router, set up a guest network, and change the passwords, username, and SSID name. So far everything is working perfectly and the speed is good.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Kevin
Frequency of use:Daily
Verified Purchase:Yes
Needed a new router, never tried ASUS before, seems solid. With the AI security, set it and forget it.
Written by a customer while visiting https://www.asus.com
Posted by: Gearhead55
Frequency of use:Daily
Verified Purchase:Yes
I have two as AImesh nodes, they're working great!
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com