Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Hula Stitch
Average customer rating
3.9
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
32
4 Stars
4
3 Stars
4
2 Stars
4
1 Star
9
81%of customers recommend this product.
(
35 out of
43)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Hula Stitch
Customer Rating
2
Not protective
on November 3, 2022
Posted by: emily424
I love the way this case looks, but unfortunately it does not protect your phone. I dropped my phone maybe 2 feet onto concrete and the whole back glass on my iPhone 12 shattered.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 8, 2022
While it's nice to know you enjoyed the looks of the Symmetry Series Clear case, we were very sorry to learn that things ended poorly during that altercation with the concrete.
Although we put forth every possible effort—from design and materials to manufacturing and post-production testing—to limit the potential for such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risk.
Our warranty won't be able to help with repairs to the backside of your iPhone, but we'd very much like to get you set up with a new case for a fresh start on that end of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you with this.
Kindly,
OtterBox Customer Support
Although we put forth every possible effort—from design and materials to manufacturing and post-production testing—to limit the potential for such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risk.
Our warranty won't be able to help with repairs to the backside of your iPhone, but we'd very much like to get you set up with a new case for a fresh start on that end of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you with this.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Amazing protection
on November 2, 2022
Posted by: Rachel
I accidentally left my phone on the hood of my car and drove away. When I finally realized what I did, I turned around to find my phone. It was face down in the middle of the road. I quickly grabbed it and both my phone and the case were unscathed. So glad o had this case on my phone!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: HeatT
Verified Purchase:Yes
Its nice but I wish it has a little more protection around the front screen.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 2, 2022
Great to know you're otherwise a fan of the Cow Print Symmetry Series case, and we appreciate your interest in greater screen protection. If you'd be up for adding another layer to the mix, we make a number of screen protectors that can be paired with the case. Although this case works with either the iPhone 13 Pro Max or the iPhone 12 Pro Max, for a screen protector, you'll want to make sure and buy for the specific device you have.
https://www.otterbox.com/en-us/iphone-13-pro-max-screen-protector
https://www.otterbox.com/en-us/iphone-12-pro-max-screen-protector
Feel free to give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to talk shop!
Cheers,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/iphone-13-pro-max-screen-protector
https://www.otterbox.com/en-us/iphone-12-pro-max-screen-protector
Feel free to give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to talk shop!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
So upset
on September 17, 2022
Posted by: Sydney
I was so excited to get this case. I love cow print and it is kind of hard to find good looking cow print, that’s what made me fall in love with this case! I got it home, went to take it out of the package and it cracked! I’m also not sure of the “MagSafe compatibility” my Apple MagSafe wallet seemed very wobbly when I tried the cracked case on my iPhone 13 Pro Max. I’m very upset, I have always trusted and preferred Otterbox to any other brand.
Response from otterbox.comBy OtterBox, Customer Service Team, September 21, 2022
We're sorry to hear the case you received wasn't all it was cracked up to be! It certainly sounds like it may have had a bit of a rough moo-ve getting to you.
Although this case may have come damaged, we'd love to get you a new beautifully bovine case for your device. When you get the chance, please give us a quick ring at 1-855-688-7269 and we can get you back on happy trails in no time.
Yeehaw!
The OtterBox Customer Service Team
Although this case may have come damaged, we'd love to get you a new beautifully bovine case for your device. When you get the chance, please give us a quick ring at 1-855-688-7269 and we can get you back on happy trails in no time.
Yeehaw!
The OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Great Case
on April 5, 2022
Posted by: DocMiller
from Middletown De
Gender:Female
[This review was collected as part of a promotion.] Very nice durable phone cover. I’ve dropped my phone numerous times and not a scratch on it. Cleans up very well and live that it’s clear so it shows the color of my IPhone. I love the sleek feel of the case in my hand. Not bulky at all and allows the phone to fit right into my pocket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Buffalogirl61
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Customer Rating
1
Yellow Corners - NOT WORTH IT
on March 16, 2022
Posted by: Nvohra
Bought this a few months ago. The first month it was fine but after the second it started yellowing. I was able to clean it but it keeps coming back and now it is not as easy to clean. I have had clear cases before and none have gotten this yellow. Very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 17, 2022
Although protection is always our top priority, we totally get that you need your iPhone to stay looking sharp while covered for safekeeping and we're sorry that things have gone aesthetically sideways with your current case.
Fortunately, it won't be a problem for our handy Otters to help clear things up with a brand-new warranty replacement, which we're confident will be far better able to fend off such cosmetic complications down the road. Just drop us a line using the link below or at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Fortunately, it won't be a problem for our handy Otters to help clear things up with a brand-new warranty replacement, which we're confident will be far better able to fend off such cosmetic complications down the road. Just drop us a line using the link below or at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com