Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Hula Stitch
Average customer rating
3.9
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
32
4 Stars
4
3 Stars
4
2 Stars
4
1 Star
9
81%of customers recommend this product.
(
35 out of
43)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Hula Stitch
Posted by: Rebecca
Verified Purchase:Yes
My phone dropped from about 3 feet and instantly shattered the entire back. The case is great for aesthetics, but definitely doesn’t “protect” the phone AT ALL.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, March 26, 2024
Hello Rebecca! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Carol Ann
Verified Purchase:Yes
I feel that on the whole, this attractive little case is just that: attractive. But not useful. Sadly, I drop my phone more than I'd like, and I don't think this case gives much protection at all. I will be ordering a much sturdier, better padded (and much more expensive, unfortunately) case.
Response from otterbox.comBy Customer Service, March 15, 2024
Hello, Carol Ann! We are so sorry to hear that the Symmetry Series case was not to your liking. If we can assist with a return of that case and/or answer additional questions to help with finding the perfect case for you, please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3
This is a Pretty Solid Case, But…
on October 4, 2023
Posted by: MP717
The volume & charger areas stretch out pretty quickly, affecting my charging as well as my volume. It’s protected my phone very well though whether it falls or any other instance.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, Customer Service, October 5, 2023
Hello! We apologize that you have experienced some stretching in those areas of the case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Back glass still shattered
on October 3, 2023
Posted by: Kerr1121
Zero stars if I could. This case failed me. I dropped my phone and the back glass has shattered WITH THE CASE ON!! The rubber surrounding changes color over time and looks dirty but it is not.
Response from otterbox.comBy Customer Service, Customer Service, October 5, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
Poor quality
on July 29, 2023
Posted by: jlit
Case turned yellow after only a few months and the case itself started to warp/stretch where the volume buttons are, leading to one of my volume buttons no longer pressing down after a mild drop. Pretty disappointed as I’ve always liked otterbox products.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 31, 2023
Hello! We apologize you experienced a discoloration and warping issue with your case. Heat and sunshine exposure may accelerate both of these issues, and this particular summer has provided plenty of both. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst purchase ever
on June 25, 2023
Posted by: Katie L
This is a terrible case. Do not buy. I dropped my phone and it shattered immediately. No protection what so ever. And not to mention from use and ware and tear the clear lining on the inside in case falls out and makes it impossible for you to get your phone back into the case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 26, 2023
Hi there Katie. We're sorry to hear that your iPhone 13 Pro Max was damaged while incased in one of our Symmetry Series cases. While we create our products to be durable and protective, here are variables that can influence the outcome of any drop or fall that we're unable to prevent. Though we are unable to provide a warranty to your device, as we are not the manufacturer, we would be happy to get a replacement case sent your way. Just give us a call at 1-855-688-7269 and one of our friendly Otters will help you out.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Charging in case difficult. Magnet does not stick
on June 10, 2023
Posted by: Wills Oser
Verified Purchase:Yes
Does not work well with magnetic charging. Would not buy again for that reason.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 12, 2023
Hi there Wills! We're sorry to hear about this unusual charging issue with your Symmetry Series Clear case. Are you using one of our wireless chargers? If not, we do not test our cases with third-party products, so we cannot guarantee that it will work as designed. We apologize for any inconvenience!
If you are using one of our wireless chargers, then give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot this issue with you.
Kindly,
OtterBox Customer Support
If you are using one of our wireless chargers, then give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot this issue with you.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Marina
Verified Purchase:Yes
It does just as it advertised it would. I appreciate that it’s easy to remove and my phone feels pretty secure. There is a lip above the screen so even if it landed screen-first, it would still be protected. I’ve dropped it a few times and it’s held up nicely.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com