Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ for MagSafe Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Stardust
Average customer rating
3.9
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
55
4 Stars
6
3 Stars
8
2 Stars
9
1 Star
13
67%of customers recommend this product.
(
50 out of
75)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ for MagSafe Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Stardust
Customer Rating
5
Fits great and looks even better!
on December 20, 2021
Posted by: Dadof2
from Chicago
Gender:Male
[This review was collected as part of a promotion.] The Symmetry Series+ case has a sleek protective design that fits my iPhone like a glove. Since this is a clear transparent case it allows for my phones cool color to show through, which I love! The MagSafe feature kept my iPhone connected and charging even during a bumpy car ride. Absolutely love the look, feel and protection that this case provides.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Fits perfectly
on December 28, 2021
Posted by: Techie
from Texas
Gender:Male
[This review was collected as part of a promotion.] Got this case about a month ago a little bit before my wife's brand new iPhone 13 Pro Max. The iPhone is a beautiful phone and this case does take away from the beauty of the phone. The case fits perfectly and gives us a feeling of comfort knowing that the phone will be protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great Quality
on January 6, 2022
Posted by: Oleal140
[This review was collected as part of a promotion.] Amazing device protection without adding excessive bulk. Great quality and extremely durable i have been extremely pleased with this otter box performance and feel when in the hand. Offers vreat drop protection and the lip around the front of the phone is just enough to prevent the screen from taking impact. Works perfect with the magsafe charger. Overall extremely satisfied
Written by a customer while visiting otterbox.com
Customer Rating
3
Messing up screen protector
on March 2, 2022
Posted by: Shellz0489
I got this case a couple weeks ago when I got my phone and had a new screen protector applied too. Not the screen protector is lifting when the home and volume buttons are. I do like the MagSafe charging magnet though.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 3, 2022
We're sorry to hear you're having some trouble with that screen protector while using the Symmetry Series+ Clear Case for MagSafe. Is that piece one of ours, by chance? Although we aren't able to guarantee compatibility will all of the third-party screen protectors available these days, an Otter one should work great.
If it is an OtterBox screen protector that's having issues staying properly adhered to your iPhone display, please do feel welcome to give us a call at 1-855-688-7269 and we'll be more than happy to help with a brand-new warranty replacement to smooth everything out.
Best,
OtterBox Customer Service Team
If it is an OtterBox screen protector that's having issues staying properly adhered to your iPhone display, please do feel welcome to give us a call at 1-855-688-7269 and we'll be more than happy to help with a brand-new warranty replacement to smooth everything out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Scott
Verified Purchase:Yes
This is an awesome case. The edges are very grippy while maintaining full display of my phones case, a rose case
Written by a customer while visiting otterbox.com
Customer Rating
1
Minimal Protection
on October 19, 2022
Posted by: Jacobe345
I’ve had this case for a month and my screen is already cracked. There’s little to no protection from the case and the only upside being that it doesn’t make your phone bulky.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 24, 2022
Oh no, we are so sorry to learn of the damage your iPhone sustained while under the watch of the Symmetry Series+ case. Were you using one of our screen protectors along with the case? Although we put each of our cases through rigorous drop testing, the use of an additional piece of the display of one's device is never a bad idea, especially in the event of a direct hit.
Unfortunately, our warranty won't be able to help with any touchscreen repairs, but we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to give us a call at 1-855-688-7269 and we will be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Unfortunately, our warranty won't be able to help with any touchscreen repairs, but we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to give us a call at 1-855-688-7269 and we will be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Barbie Byquist
Verified Purchase:Yes
Love this case stylish, drop protection and holds apple wallet perfectly!
Written by a customer while visiting otterbox.com
Customer Rating
2
Looks good, doesn’t protect
on November 8, 2022
Posted by: SaraBadara88
I had this case less than 4 months. Dropped my phone when I stepped out of my car, and the back smashes into little tiny pieces. We’re talking 3 foot drop here on pavement. I’m very frustrated, because I should’ve never switched from my original glunky life proof. New phone wouldn’t be smashed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 15, 2022
Your frustration is certainly understandable, and we are very sorry to hear of the damage your iPhone sustained to its backside during that seemingly mild spill as you stepped out of your car.
Distance can definitely be a factor when it comes to whether or not a device is compromised, however, the amount of force and angle upon impact are just a few of the other things that can play a role as well. Although we do everything we can to ensure our cases will provide the best protection available to limit the potential for such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics such as these, which prevent us from being able to eliminate all exposure to risk.
Although our warranty cannot be extended to your Apple device, we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to give us a quick call at 1-855-688-7269, and we will be glad to set things in motion.
Kindly,
OtterBox Customer Service Team
Distance can definitely be a factor when it comes to whether or not a device is compromised, however, the amount of force and angle upon impact are just a few of the other things that can play a role as well. Although we do everything we can to ensure our cases will provide the best protection available to limit the potential for such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics such as these, which prevent us from being able to eliminate all exposure to risk.
Although our warranty cannot be extended to your Apple device, we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to give us a quick call at 1-855-688-7269, and we will be glad to set things in motion.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com