Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ for MagSafe Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Stardust
Average customer rating
3.9
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
55
4 Stars
6
3 Stars
8
2 Stars
9
1 Star
13
67%of customers recommend this product.
(
50 out of
75)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ for MagSafe Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Stardust
Posted by: Roger
Verified Purchase:Yes
I’ve been buy Otter Box for every upgrade since the IPHONE one. It has always protected my phone and I refuse to purchase any other brand. Thank you!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Orange not Red
on December 14, 2021
Posted by: OrangeHater
I bought this case because I thought it would be the same as advertised…The case is more orange than red. I checked the item number to make sure I ordered the right one and I did.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , December 16, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! While we try to ensure our photos are as representative of the color as possible, differences in displays and monitor settings may lead to the occasional discrepancy. We'll be sure to get your feedback passed up the ladder! If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! While we try to ensure our photos are as representative of the color as possible, differences in displays and monitor settings may lead to the occasional discrepancy. We'll be sure to get your feedback passed up the ladder! If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: 100424 W P
Verified Purchase:Yes
Clear otterbox protection, with mag safe "visible" ring (great to have), wishing the case had a some what higher lip ( like in the days of iphone X ) all in all this case ( so you know ), sits flush with the glass, making me feel Unprotected, I'll just be extra careful .. I have always trusted, and purchased ONLY OTTERBOX case ( from my first iphone 3g :)
Response from otterbox.comBy OtterBox, Customer Service Team, February 28, 2022
Awesome to know you've been sporting an OtterBox since way back in the days of that iPhone 3G! We're confident that your most recent Symmetry Series+ Case will provide the same great protection you've grown accustomed to in the past, but since you're feeling a bit uneasy, it might be worth adding one of our screen protectors to the mix.
Feel free to check out all of the options for your iPhone 13 Pro Max via the link below, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13-pro-max
Best,
OtterBox Customer Service Team
Feel free to check out all of the options for your iPhone 13 Pro Max via the link below, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13-pro-max
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst purchase EVER!
on August 10, 2023
Posted by: Kvwbf
Don’t waste your time with this piece of junk! Drop my phone once in this case and it shattered to pieces! I have had less expensive cases and they held up. DO NOT WASTE YOUR MONEY FOR THE HEARTBREAK AND TIME THIS WILL COST YOU IN REPLACING YOUR PHONE!!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 11, 2023
Hello! We're sorry to hear about your damaged device. Our cases are very protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
3
Not Blue, it’s Purple
on December 18, 2021
Posted by: Clark
It’s purple. Hope you’re not looking for blue. Sucks to be me.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 20, 2021
Very sorry to hear the color tones of the Symmetry Series+ Case you received weren't as expected or to your liking. We can definitely help with a return of the item, and perhaps there's something else in our lineup that would better match your needs and taste.
You can set things in motion for the return via the link below, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to assist with that and answer any question you might have about our other cases.
https://www.otterbox.com/en-us/returns
Enjoy the holiday season,
OtterBox Customer Service Team
You can set things in motion for the return via the link below, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to assist with that and answer any question you might have about our other cases.
https://www.otterbox.com/en-us/returns
Enjoy the holiday season,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: HerbV
Verified Purchase:Yes
The case protects the phone and charges fine, however the biggest downfall of this case is that it doesn’t protect the camera lenses. You need to buy additional protection.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 11, 2021
Hi there!
We're glad to hear that your Symmetry Series+ with MagSafe is keeping your phone safe! Keep in mind, that case includes raised edges around the camera for added drop protection. We'll be sure to get your thoughts passed along to our design team. In the meantime, if you run into any issues with your case, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're glad to hear that your Symmetry Series+ with MagSafe is keeping your phone safe! Keep in mind, that case includes raised edges around the camera for added drop protection. We'll be sure to get your thoughts passed along to our design team. In the meantime, if you run into any issues with your case, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Slippery with non protective on side buttons
on January 8, 2023
Posted by: Anonymous
These are problems with this case.
Extremely slippery to the glossy finished.
Side buttons are overly exposed.
Not enough protection.
These happens at least 1/2 dozens everyday.
dropped the phone or slipped out of the pocket, hand.
The phone got turn off, taking home page picture or trigger my emergency contact due to these overly exposed side buttons. Hate this case with a passion!
Extremely slippery to the glossy finished.
Side buttons are overly exposed.
Not enough protection.
These happens at least 1/2 dozens everyday.
dropped the phone or slipped out of the pocket, hand.
The phone got turn off, taking home page picture or trigger my emergency contact due to these overly exposed side buttons. Hate this case with a passion!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 13, 2023
Although the streamlined Symmetry Series+ case was designed to allow for an easy grab from pockets and such, as well as easy use of the iPhone's side control buttons, we certainly weren't out to encourage any mishaps or unnecessary frustration.
We're sorry that it's been such a discouraging go of it for you, and we're wondering if you wouldn't be significantly happier with one of our many other models for your current device. Feel free to check those out on our website through the following link, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13-pro-max-screen-protector
Best,
OtterBox Customer Support
We're sorry that it's been such a discouraging go of it for you, and we're wondering if you wouldn't be significantly happier with one of our many other models for your current device. Feel free to check those out on our website through the following link, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13-pro-max-screen-protector
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
4
Slim and Sleek
on January 11, 2022
Posted by: Car21
[This review was collected as part of a promotion.] I got a new iPhone 13 Pro for Christmas and was really wanting a slim sleek case and this one was perfect! I love the new blue color iPhone has available and wanted to show that off with a clear case. My only complaint is I thought the circle on the back would be raised and magnetic like other ones I’ve seen but not biggie.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com