Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ for MagSafe Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Stardust
Average customer rating
3.9
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
55
4 Stars
6
3 Stars
8
2 Stars
9
1 Star
13
67%of customers recommend this product.
(
50 out of
75)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ for MagSafe Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Stardust
Customer Rating
5
The case feels great strong and antimicrobial case
on April 14, 2022
Posted by: Jrothschild
Verified Purchase:Yes
very happy with this case no issues feels great on the phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great Case, Great Price! I love my Otterbox cases.
on April 18, 2022
Posted by: BigPapa69
Verified Purchase:Yes
I love the color and how fast it charges. I feel that my phone is safe at all times. It does not have the heavy feel of the defender.
Written by a customer while visiting otterbox.com
Customer Rating
2
iPhone cracked
on September 16, 2022
Posted by: Aluna
The back of my iPhone 13+ shattered with the case on.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 20, 2022
Hey there!
We're so sorry to hear your device took on some damage while under the watch of your OtterBox case. We know that can be a frustrating experience. Though our cases are tough, there are some variables that can't be accounted for. We're unable to offer our product warranty towards your device, as we aren't the manufacturer, but we'd be happy to get you a replacement case. Please give us a call at 1-855-688-7269 if you have any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Service Team
We're so sorry to hear your device took on some damage while under the watch of your OtterBox case. We know that can be a frustrating experience. Though our cases are tough, there are some variables that can't be accounted for. We're unable to offer our product warranty towards your device, as we aren't the manufacturer, but we'd be happy to get you a replacement case. Please give us a call at 1-855-688-7269 if you have any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kgdoll
Verified Purchase:Yes
Case discolors way too quickly, only had for a couple months and the edges are black.
Response from otterbox.comBy OtterBox, Customer Support, February 22, 2023
Hi there! We're sorry to hear about your troubles with our Symmetry Series+ Clear case. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. If something should come up, we always recommend using warm water and mild soap to wash our cases. We've also got a great warranty to help keep things looking sharp! bit.ly/OtterWarranty
Kindly,
OtterBox Customer Service Support
Kindly,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Posted by: Tcpalmer
Verified Purchase:Yes
Love my new red case! Its fits the phone perfect and feels high quality!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: AR0001
Verified Purchase:Yes
The case itself is great. It’s what I expect from otter box - protective and not too bulky. MagSafe works perfectly well, no issues attaching wallets, pop socket, and charger. However, the case is NOT blue. It is definitely purple. Not sure why they are calling this blue.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Not what I expected
on January 14, 2022
Posted by: Neka
Purchased the “red” case and the color is way off. Highly disappointed..
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 18, 2022
Thanks for the heads-up on the discrepancy you noticed between the In The Red Symmetry Series+ case you received versus the online images you saw.
Although we genuinely put forth our best effort to ensure an accurate representation is posted, the vast number of devices and their subsequent setting available these days makes for quite the challenge when it comes to trying to get everyone seeing the same thing. We do have a few other colors available, so if you feel like you won't be satisfied with your current case, perhaps one of those would be more to your liking.
Feel free to check them out on our website, and don't hesitate to give us a quick call at 1-855-688-7269 with any questions and our friendly Otters will always be happy to talk shop!
Best,
OtterBox Customer Service Team
Although we genuinely put forth our best effort to ensure an accurate representation is posted, the vast number of devices and their subsequent setting available these days makes for quite the challenge when it comes to trying to get everyone seeing the same thing. We do have a few other colors available, so if you feel like you won't be satisfied with your current case, perhaps one of those would be more to your liking.
Feel free to check them out on our website, and don't hesitate to give us a quick call at 1-855-688-7269 with any questions and our friendly Otters will always be happy to talk shop!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Case turns yellow color
on December 18, 2021
Posted by: Grant
I've owned many OtterBox cases over the years and I never had any issues. I decided to buy a clear one for my new iPhone 13 Pro Max as I wanted to see the new blue color. After using it for a few weeks the case especially around the frame has yellowed making it look horrible! Would recommend staying away from this clear case and going with the standard Symmetry Series case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 20, 2021
We're so sorry to see (literally) that your most recent OtterBox is singing the aesthetic blues. Our Otter engineers work diligently to keep such cosmetic complications at bay, and we're confident that a brand-new warranty replacement Symmetry Series+ Clear Case will be better able to keep your awesome iPhone looking sharp for the long haul!
You can set things in motion using the link below, or feel free to give our friendly, color-conscious Otters a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Happy Holidays,
OtterBox Customer Service Team
You can set things in motion using the link below, or feel free to give our friendly, color-conscious Otters a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com