Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ for MagSafe Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Stardust
Average customer rating
3.9
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
55
4 Stars
6
3 Stars
8
2 Stars
9
1 Star
13
67%of customers recommend this product.
(
50 out of
75)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ for MagSafe Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Stardust
Posted by: LisaW
Verified Purchase:Yes
This case fits my phone perfectly, looks nice, and gives me confidence that IF (or when!) I drop my phone, it will be protected. I recommend this brand of case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Slippery
on January 8, 2022
Posted by: Slomo
I love my case except for its to slippery. It falls out of my hands more than not. I would definitely change that in my opinion.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 10, 2022
Great to know you're otherwise a big fan of the Symmetry Series+ Case, though we were sorry to hear you're having some trouble keeping a handle on your iPhone while using it. We actually went with that smooth outer finish so that when not in use, one could have easier access to their device from pockets and such.
We'll be sure and pass your feedback along to our quality and design teams, and if we can be of any further Otter assistance, just give us a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
We'll be sure and pass your feedback along to our quality and design teams, and if we can be of any further Otter assistance, just give us a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
New case - slippery
on January 9, 2022
Posted by: njsurfer
Been an Otterbox user for years. New case feels oily on the back and I a worried it will slip out of my hand. Needs to be more rubbery to fell like I have a grip on the phone I just spent a lot of money on and want to protect
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 10, 2022
Thanks for the feedback on your recent time spent with the Symmetry Series+ Clear Antimicrobial case.
The difference in feel you've noticed would likely be related to the silver-based antimicrobial additive that’s integrated into the case. We do also make the original, non-antimicrobial version of the case, so perhaps that would be more to your liking. Feel free to take a closer look at that option via the link below, and definitely give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13-pro-max/symmetry-series--clear-case-for-magsafe/77-83667.html#prefn1=featuresRefinements&prefv1=For+MagSafe&start=1
Best,
OtterBox Customer Service Team
The difference in feel you've noticed would likely be related to the silver-based antimicrobial additive that’s integrated into the case. We do also make the original, non-antimicrobial version of the case, so perhaps that would be more to your liking. Feel free to take a closer look at that option via the link below, and definitely give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13-pro-max/symmetry-series--clear-case-for-magsafe/77-83667.html#prefn1=featuresRefinements&prefv1=For+MagSafe&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Pretty but turns yellow quickly
on February 28, 2022
Posted by: Viking91
The case it self is pretty, I have the stardust version. Unfortunately the sides turn yellow pretty quickly, wish this wasn’t a problem over wise it would be 5 stars
Response from otterbox.comBy OtterBox, Customer Service Team, March 1, 2022
We can certainly appreciate how such discoloration at those edges would be cause to knock a few stars out of the Symmetry Series+ review sky. Fortunately, we've got a fantastic warranty that will help clear things up with a brand-new replacement that is sure to keep your iPhone looking out-of-this-world awesome for the long haul!
Feel free to launch the process by way of the link below, or give us a call at 1-855-688-7269 and we'll be glad to fire up the OtterBox boosters!
https://www.otterbox.com/en-us/warranty-claim
T-minus 3...2...1...
OtterBox Customer Service Team
Feel free to launch the process by way of the link below, or give us a call at 1-855-688-7269 and we'll be glad to fire up the OtterBox boosters!
https://www.otterbox.com/en-us/warranty-claim
T-minus 3...2...1...
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Dropped phone and it’s cracked- no warranty!
on November 19, 2022
Posted by: Jamielynn63
This is bogus! It is nice looking and I like that it is mag safe but they are doing nothing about my phone being cracked all over from one drop!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 21, 2022
Your frustration is, of course, understandable, and we are very sorry to hear of the damage your iPhone sustained while under the watch of the Symmetry Series+ case during that lone drop.
We truly do put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risk.
As you noted, unfortunately, our warranty won't be able to help with device repairs or replacement, but we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Warmly,
OtterBox Customer Support
We truly do put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risk.
As you noted, unfortunately, our warranty won't be able to help with device repairs or replacement, but we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Warmly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Mommap9
Verified Purchase:Yes
I was hesitant about level of protection, but I’m very pleased with this case. Easily slides in and out of pockets. Charging with magsafe is easy. I have always had defender series cases and I have no regrets about changing to symmetry
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Did not protect like it should have
on October 23, 2022
Posted by: GinaB
I bought this case after I dropped my phone and the back shattered. I figured it was because I had a cheap case on it. However, the exact same thing happened again last week, and the back, again, shattered. The case is also turning yellow.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 25, 2022
You're not wrong to have expected the very best in protection from the Otter brand, and we are very sorry to hear that your iPhone was still compromised during that drop despite using the Symmetry Series+ case.
Although we put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will be up to the challenge of helping to limit such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risks.
Our warranty won't be able to help with device repairs or replacement, but we'd very much like to help get you set up with a new OtterBox to address the unusual and unsightly discoloration your current one has taken on. Just give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Although we put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will be up to the challenge of helping to limit such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risks.
Our warranty won't be able to help with device repairs or replacement, but we'd very much like to help get you set up with a new OtterBox to address the unusual and unsightly discoloration your current one has taken on. Just give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Useless
on November 13, 2022
Posted by: TaClarke
I dropped my phone and this case did NOTHING to protect it. The whole back of my phone shattered. Absolutely will not purchase again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 16, 2022
Your frustration is certainly understandable, and we are truly sorry to learn of the damage to the backside of your iPhone while you were using the Symmetry Series+ case.
Every effort is genuinely made—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes, but unfortunately, there are still some unique dynamics that can occur with any given incident.
Our warranty won't be able to help with device repairs or replacement, but we would like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to touch base at 1-855-688-7269, and we will be glad to assist you further.
Warmly,
OtterBox Customer Support
Every effort is genuinely made—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes, but unfortunately, there are still some unique dynamics that can occur with any given incident.
Our warranty won't be able to help with device repairs or replacement, but we would like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to touch base at 1-855-688-7269, and we will be glad to assist you further.
Warmly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com