I haven't used enough other products to determine if this one is actually better but I do believe it could be improved. 1. I don't know how tall "Joe ", is but if he isn't taller than Billy Barty or a gorilla and his knuckles drag on the ground, he would either have a back problem from leaning over to roll it or a back problem from having to carry it by the handle which is too close to the ground, That could be rectified by making the piece that screws into the back of the machine, that is also the handle. taller than it is so if you are 6'2" or taller you don't have to walk like a gorilla. I'd be happy to have you send me a replacement handle to take care of that.
2. The plastic holder in which the spray handle is located when not in use is not tight enough to secure the handle while moving the machine and it falls out. Since it is a clip on attachment, I would again be very happy to accept a replacement that had a small enough diameter to hold the spray handle securely while being moved around. That should be an easy fix.
3. The water hose that is attached to the machine is very stiff and difficult to coil when returning it to the hanger on the machine for storage. I've heard that the Space Age back in the 1950"s brought about lots of inventions and discoveries that surely resulted in much more flexible and secure hoses that weren't as difficult to coil. Maybe Joe could Google that and see if they can't come up with a better idea. And then of course send me a replacement for my Pressure Washer which I would happily accept and endorse.
4. The SPX-TSN-345 Turbo Head Spray Nozzle attachment I bought does not appear to do any better, and maybe even not as good as, the 0 or 15 degree head that comes with the machine. I was expecting something much stronger, you know, like TURBO! Maybe I'm just not holding it close enough...or too close? Or moving it too fast...or too slow? Again, if you had a better one, or invented one, I'm sure you would send it to me.
Thank you for the opportunity to help you out by my focusing on the product and not about customer service, mentioning competitors or giving out any personal information. You're welcome!
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great machine
on February 16, 2019
Posted by: Rcoin1973
from LW, Florida
Pressure cleaner is easy to use and easy to carry on the roof. It did a great job. Just make sure to buy the extra pressure hose it makes the job easier.
I used the power washer on my home front porch and rear deck and also the porch and outside furniture at out shore home, very easy to use, I had one problem, the green nozzle stopped spraying half way into the first time I used it. I will be contacting the company soon.
The power washer is a little under powered for cleaning house siding but I think it would be fine for cleaning driveways, garage floors and decks. For the price it is a good value.
At first it was leaking a lot and I have to use teflon tape to stop it. I have use it twice and it remains to be seen if it may last longer. I should not be using a teflon tape if properly made as some of reviewers have said.