Customer reviews from brother-usa.com
Brother - ADS-1350W Duplex Portable Document Scanner - White/Black
Average customer rating
4.4
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
14
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
1
Customer Reviews for Brother - ADS-1350W Duplex Portable Document Scanner - White/Black
Customer Rating
5
Compact Powerful Scanner
on June 13, 2024
Posted by: madisond254
[This review was collected as part of a promotion.] Amazing compact scanner. Really gets the job done quickly while maintaining great quality. I really appreciate the ability to be wireless as it makes it very efficient and easy for on the go.
Written by a customer while visiting influenster.com
Customer Rating
3
Just a scanner
on July 1, 2024
Posted by: ericar8ae4
[This review was collected as part of a promotion.] First off I’ll say this scanner is very compact and can be stored away easily when not being used. The price point for one of these is pricey but most scanners/printers are. It’s on par with other scanners. This brand is very reliable. In my work pace we have a brother printer and they last years! When scammer is takes a while to pick up the wifi. Once its connects your all good to go. It’s not loud when scanning and the quality is pretty decent. Overall I give this a 7/10
Response from influenster.comBy Brother Customer Service, July 1, 2024
Thanks for taking the time to review your experience with the Brother ADS1350W scanner. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting influenster.com
Customer Rating
1
Not mobile only compatible
on August 8, 2025
Posted by: Wasted time lost money
from Cleburne,Tx
Ads1350 w does not work without laptop or desktop .. was purchased to have in truck to use with cell phone and doesn’t work. Don’t buy this product if being mobile without a laptop is required . False advertising saying ability to use cell phone
Response from brother-usa.comBy Brother Customer Service, August 11, 2025
Thanks for taking the time to review your experience with the Brother ADS1350W. We appreciate your feedback. I’m sorry to hear that you are having unable to scan from mobile devices issues with the Brother ADS1350W. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that.
Please be advised, the Brother ADS1350W is compatible with Mobile iOS and Android. Make sure the scanner is connected wireless and install the Brother Mobile Connect App on you mobile device add scanner and scan.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507180002/workspaceContext/workspace/processedPrint/Answer/186374
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507180002/workspaceContext/workspace/processedPrint/Answer/183936
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507180002/workspaceContext/workspace/processedPrint/Answer/186468
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/ADS1350W
Please be advised, the Brother ADS1350W is compatible with Mobile iOS and Android. Make sure the scanner is connected wireless and install the Brother Mobile Connect App on you mobile device add scanner and scan.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507180002/workspaceContext/workspace/processedPrint/Answer/186374
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507180002/workspaceContext/workspace/processedPrint/Answer/183936
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507180002/workspaceContext/workspace/processedPrint/Answer/186468
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/ADS1350W
Written by a customer while visiting brother-usa.com
