Customer reviews from brother-usa.com
Brother - ADS-1350W Duplex Portable Document Scanner - White/Black
Average customer rating
4.3
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
14
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
2
Customer Reviews for Brother - ADS-1350W Duplex Portable Document Scanner - White/Black
Customer Rating
1
I couldn't get rid of this soon enough
on March 15, 2026
Posted by: Disappointed
from California
You can barely put two sheets in the ADF. When you do, the first scans but the second gets jammed. It takes a very long time to get it working again because one, pr more, power resets are needed.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Not mobile only compatible
on August 8, 2025
Posted by: Wasted time lost money
from Cleburne,Tx
Ads1350 w does not work without laptop or desktop .. was purchased to have in truck to use with cell phone and doesn’t work. Don’t buy this product if being mobile without a laptop is required . False advertising saying ability to use cell phone
Response from brother-usa.comBy Brother Customer Service, August 11, 2025
Thanks for taking the time to review your experience with the Brother ADS1350W. We appreciate your feedback. I’m sorry to hear that you are having unable to scan from mobile devices issues with the Brother ADS1350W. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that.
Please be advised, the Brother ADS1350W is compatible with Mobile iOS and Android. Make sure the scanner is connected wireless and install the Brother Mobile Connect App on you mobile device add scanner and scan.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507180002/workspaceContext/workspace/processedPrint/Answer/186374
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507180002/workspaceContext/workspace/processedPrint/Answer/183936
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507180002/workspaceContext/workspace/processedPrint/Answer/186468
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/ADS1350W
Please be advised, the Brother ADS1350W is compatible with Mobile iOS and Android. Make sure the scanner is connected wireless and install the Brother Mobile Connect App on you mobile device add scanner and scan.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507180002/workspaceContext/workspace/processedPrint/Answer/186374
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507180002/workspaceContext/workspace/processedPrint/Answer/183936
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507180002/workspaceContext/workspace/processedPrint/Answer/186468
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/ADS1350W
Written by a customer while visiting brother-usa.com
Customer Rating
3
Just a scanner
on July 1, 2024
Posted by: ericar8ae4
[This review was collected as part of a promotion.] First off I’ll say this scanner is very compact and can be stored away easily when not being used. The price point for one of these is pricey but most scanners/printers are. It’s on par with other scanners. This brand is very reliable. In my work pace we have a brother printer and they last years! When scammer is takes a while to pick up the wifi. Once its connects your all good to go. It’s not loud when scanning and the quality is pretty decent. Overall I give this a 7/10
Response from brother-usa.comBy Brother Customer Service, July 1, 2024
Thanks for taking the time to review your experience with the Brother ADS1350W scanner. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Compact Powerful Scanner
on June 13, 2024
Posted by: madisond254
[This review was collected as part of a promotion.] Amazing compact scanner. Really gets the job done quickly while maintaining great quality. I really appreciate the ability to be wireless as it makes it very efficient and easy for on the go.
Written by a customer while visiting brother-usa.com
Customer Rating
2
This is difficult to set up, and it is not very compatible with Android
on June 12, 2024
Posted by: shurmekaj
[This review was collected as part of a promotion.] I'm not a fan of this scanner. It's ridiculously complicated to set up. The instructions are far from clear, and the mobile function can't be used for wireless setup on the Android. I don't know if the same is true for iPhones. If you are using a wi-fi setup, you must use a computer.
The design is sleek and compact. It's very easy to store because it doesn't require much space. That's my favorite part about this scanner. The design and interface are simplistic, clean, and minimalistic. I consider this a good thing since the sole function of the machine is scanning. It should not be complex.
I wish I could give a higher rating, but the difficulty in setting up this system, the fact that it doesn't come with a proper power source or proper USB, along with the inconsistent wi-fi; I can't give it a better rating.
The design is sleek and compact. It's very easy to store because it doesn't require much space. That's my favorite part about this scanner. The design and interface are simplistic, clean, and minimalistic. I consider this a good thing since the sole function of the machine is scanning. It should not be complex.
I wish I could give a higher rating, but the difficulty in setting up this system, the fact that it doesn't come with a proper power source or proper USB, along with the inconsistent wi-fi; I can't give it a better rating.
Response from brother-usa.comBy Brother Customer Service, June 14, 2024
I understand you are having wireless setup isseus and scanning from mobile device issues with your Brother ADS1350W. I apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
NOTE: The Brother ADS1350W is compatible with both iOS and Android mobile device by using the Brother Mobile Connect app.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32405240001/workspaceContext/workspace/processedPrint/Answer/186374
Answer Link; https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32405240001/workspaceContext/workspace/processedPrint/Answer/186468
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support
NOTE: The Brother ADS1350W is compatible with both iOS and Android mobile device by using the Brother Mobile Connect app.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32405240001/workspaceContext/workspace/processedPrint/Answer/186374
Answer Link; https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32405240001/workspaceContext/workspace/processedPrint/Answer/186468
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Not a bad little scanner
on June 12, 2024
Posted by: jcole405
[This review was collected as part of a promotion.] The scan quality is as expected of something made in the last few years the wireless connectivity is good as well as the compact design. The speed was a bit slow at first but seemed to work itself out.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fast, easy and reliable scanning
on June 4, 2024
Posted by: alexandriaw56
[This review was collected as part of a promotion.] Quick wireless scanning which is very convenient in my home office and this one specifically is very decently priced and very efficient. It’s compatible with computers and even your personal device which again adds to the convenience. Overall a gem in my office!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy to carry around
on May 16, 2024
Posted by: ibiancac
[This review was collected as part of a promotion.] The app was easy to install and use, the scanning quality is very good I tried with some old pictures I had and it really worked, my partner told me that because is easy to carry around it would be something great to use in a day at the court when they need to send documents to the office so I feel he will be using it more than me. Overall is a great product if you’re looking for a lightweight scanner
Written by a customer while visiting brother-usa.com