Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 510BT Wireless On-Ear Headphones - White
Average customer rating
4
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
83
4 Stars
27
3 Stars
13
2 Stars
11
1 Star
17
92%of customers recommend this product.
(
23 out of
25)
Customer Reviews for JBL - Refurbished Excellent - Tune 510BT Wireless On-Ear Headphones - White
Customer Rating
3
disconnecting issuies
on August 22, 2021
Posted by: Pride
from NF,NY
when use with tv watching online-chromcase....video ends so sound to headphones.EVERYTIME. Have to turn off disconnect every time end video. Every time change channel.... Phone call button.....opps,,,do not work.... Cheap worthless junk
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, August 24, 2021
We're sorry to hear about what happened. Please try to reset the headphones if this can help fix the problem: Long Press of volume + and volume - at the same time while the unit is on. Make sure that Bluetooth is NOT on and connected to any device. When reseting, LED will blink faster.
If the problem persists, please contact us, so we can assist you in check your options: https://support.jbl.com/us/en/
If the problem persists, please contact us, so we can assist you in check your options: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on December 11, 2021
Posted by: Anonymous
from Brockton ma
I bought it 2 weeks ago online it works fantasticly.
Written by a customer while visiting jbl.com
Customer Rating
1
Gift returned
on December 15, 2021
Posted by: Ginabina
from Jacksonville florida
I bought these for my sister and they wouldn’t easily pair with her eye phone and the padding started peeling after the 3 use. I guess these are not to work out in. So she gave them back and I threw them away. I usually love this brand.
By Customer Support, December 16, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 510 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
2
Great sound but small and uncomfortable
on January 12, 2022
Posted by: Abyars2
from South Carolina
I bought this for my husband for his birthday and they were so small and uncomfortable that he can't use them.
By Customer Support, January 13, 2022
This isn't the experience we wanted our customers to have with our products. If you've had this product for not more than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
2
Stopped Working
on March 28, 2022
Posted by: KBaze
I bought these headphones about 4 months ago. I rarely used them until this current month. They have worked perfectly fine and stayed charged for HOURS after a single charge, loved this! However, out of nowhere I am in lecture and my left headphone went out then the headphones turned off. I turned them back on, but they would not connect to either of my laptops or my phone. Previous to shutting off, it worked fine with all devices. I tried to factory reset the headphones, but all it does is blink blue and will not show up to pair with my devices. Will not be buying from here again.
By Customer Support, March 28, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 510BT did not meet your expectations. You can try resetting your headphones to see if the issue will be resolved. First, you need to 'Long Press of volume + and volume - at the same time while the unit is on. Make sure that Bluetooth is NOT on and connected to any device. When resetting, LED will blink faster. Our headphone only come with a one-year limited warranty, if the speaker is beyond that, please reach out to us so we can check your other options. https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
5
I love it for such a price it's freaking good!!!!
on April 18, 2022
Posted by: Youness21
I LOVE the bass sound of the 5min to 2h music time. i also love how easy it is to carry and fold!
Written by a customer while visiting jbl.com
Customer Rating
2
Not the best
on May 20, 2023
Posted by: Beau7
For context I got these as a christmas present, around five months ago. To start off they were really uncomfortable and hurt my ears for awhile. If you were them enough though it will stop hurting around two weeks after consistently wearing them, at least in my experience. If you are looking for noise cancelling headphones, I also wouldn’t get these since you can hear everything when you have them on. I made the mistake of using these on an airplane. Another thing that sucks is that they don’t come with a case. I usually only wear these at home, but there were occasions like being in an airport or at a crowded store where I’ve needed to wear these or bring them with me that having a case would’ve been useful. Lastly, they ended up breaking after 5 months of wearing them, at the point where the actual headphones connect to the over the head ‘bar’ type thing. I’m not entirely sure if its my fault or the headphones, but I don’t workout with these or throw them around so I’m pretty sure it wasn’t my fault. Even though I complained about these the whole review they are pretty decent for the price. I definitely wouldn’t recommend getting them if you can afford higher quality ones, but I did somewhat enjoy them for the few months they worked.
By Customer Support, May 21, 2023
Thanks for sharing your feedback on our JBL Tune 510BT. Please note that this product comes with a one-year warranty, please reach out to our customer support via our official website or toll-free hotline. We're here to help.
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed
on August 11, 2023
Posted by: MckennFrancine
Hugely disappointed with this headphones I bought it as a gift for my close family member and it did. Not work …I’m highly displeased by this product
By Customer Support, August 13, 2023
We appreciate your time in providing your feedback on our JBL Tune 510BT. We'd like to work with you directly about the issue you're experiencing and try some troubleshooting steps. Please contact our Customer Support via our official website or toll-free hotline. We're here to help.
Written by a customer while visiting jbl.com